HP E3S33UT#ABA manual Computer will not boot from hard drive Cause Solution, Storage Boot Order

Page 154

Table 8-3Solving Hard Drive Problems (continued)

Nonsystem disk/NTLDR missing message.

Cause

Solution

 

 

System files missing or not properly installed.

1. Check the hard drive format using Fdisk: If NFTFS

 

formatting, use a third party reader to evaluate the

 

drive. If FAT32 formatting, the hard drive cannot be

 

accessed.

 

2. Install system files for the appropriate operating system.

 

 

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive

 

entry in the Storage > Boot Order list.

 

 

Bootable hard drive is not attached as first in a multi-hard

If attempting to boot from a hard drive, ensure it is attached

drive configuration.

to the system board dark blue SATA connector.

 

 

Bootable hard drive's controller is not listed first in the Boot

Run the Computer Setup utility and select Storage > Boot

Order.

Order and ensure the bootable hard drive's controller is

 

listed immediately under the Hard Drive entry.

 

 

Computer will not boot from hard drive.

 

 

 

Cause

Solution

 

 

The device is attached to a SATA port that has been hidden

Run the Computer Setup utility and ensure Device Available

in Computer Setup.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in

 

Storage > Boot Order.

 

 

Hard Drive's “Emulation Type” is set to “None.”

Run the Computer Setup utility and change the “Emulation

 

Type” to “Hard Disk” in the device's details under Storage >

 

Device Configuration.

 

 

Hard drive is damaged.

Observe if the front panel Power LED is blinking RED and if

 

any beeps are heard. See Appendix A, POST Error

 

Messages on page 173 to determine possible causes for the

 

blinking red and beep codes.

 

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

Computer seems to be locked up.

 

 

 

Cause

Solution

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

146 Chapter 8 Troubleshooting Without Diagnostics

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Contents Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Product Features Standard Configuration FeaturesMicrotower MT Front Panel Components 1Front Panel ComponentsSmall Form Factor SFF Front Panel Components 2Front Panel ComponentsMicrotower MT Rear Panel Components 3Rear Panel ComponentsSmall Form Factor SFF Rear Panel Components 4Rear Panel ComponentsSerial Number Location 6Microtower Serial Number and Product ID LocationInstalling and Customizing the Software Installing the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileSata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescriptionRemovable Media Boot Storage Options Sata EmulationShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecuritySlot Security Network Service BootMaster Boot Record System IDsSystem Security DriveLock SecurityComputer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersBus Options Device OptionsConfiguration Recovering the Configuration SettingsASF Configuration Microtower MT chassis spare parts Computer major componentsDescription Spare part number Front bezel Access panelPower supply Inch bezel blank not illustratedCables Misc parts ESATA port assembly, PCI card Fan duct assemblyUSB powered speakers Description Spare part numberDescription Spare part number Hard drives DrivesMisc boards Optical drivesSequential part number listing Spare part Description NumberMicrotower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Rubber feet USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Chassis standDescription Spare part number Hard drive Optical driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Generating Static Electrostatic Discharge InformationRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Keyboard Cleaning the MonitorPower Supply Fan Service ConsiderationsCleaning the Mouse Tools and Software RequirementsLithium Coin Cell Battery Cables and ConnectorsHard Drives Smart ATA Drives Sata Hard DrivesSata Hard Drive Cables Cable ManagementHard Drive Capacities Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyComputer Access Panel Description Spare part number Access panel 646825-001Front Bezel Description Spare part number Front bezel 689377-001Front Bezel Security Page Bezel Blanks DIMMs MemoryDDR3-SDRAM DIMMs Installing DIMMs Populating Dimm SocketsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Media13Extra Guide Screw Locations Guide Screw DeviceDrive Positions 2Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 17Removing the DrivesPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket DrivesPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Speaker Description Spare part number Speaker 645330-001Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001Page Power Supply Page System Board Page Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Fan duct Description Spare part number Fan duct 636921-001Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 138 in this guidePage 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving General Problems 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems 3Solving Hard Drive ProblemsDevice Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionRemovable hard drive is not recognized by the computer Cause 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen CauseSymbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionClicking noise coming from inside a CRT monitor Cause Solving Audio Problems 6Solving Audio ProblemsThere is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Solving Printer Problems 7Solving Printer Problems9Solving Mouse Problems Solving Keyboard and Mouse Problems8Solving Keyboard Problems Shut DownSolution Computer will not start Cause Solution Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityTroubleshooting Without Diagnostics Solving Network Problems 11Solving Network ProblemsDiagnostics reports a failure Cause Solution Solving Memory Problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause USB flash drive not found identified Cause Solution Solving USB Flash Drive Problems15Solving USB Flash Drive Problems System will not boot from USB flash drive Cause Solution16Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 17Solving Internet Access ProblemsClick Internet Options WindowsClick Network and Internet Click on Hardware and SoundSolving Software Problems 18Solving Software ProblemsContacting Customer Support Post Error Messages Post Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button Restoring and recovering in Windows System RestoreSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding System recovery using recovery mediaCreating recovery media Page Battery Replacement Type Type Japanese Power Cord Requirements General RequirementsCountry-Specific Requirements Country Accrediting AgencyMT Specifications Table C-1SpecificationsMT Specifications Table C-2Specifications SFF SpecificationsRated Input Current Index SFF Page Sata SFF