HP E3S36UT#ABA, E3S33UT#ABA, Pro 6305 C1E21UT#ABA manual Post Numeric Codes and Text Messages

Page 183

Table 9-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

163-Time & Date Not Set

Invalid time or date in configuration

Reset the date and time under Control

 

memory.

Panel (Computer Setup can also be used).

 

RTC (real-time clock) battery may need to

If the problem persists, replace the RTC

 

battery. See the Removal and Replacement

 

be replaced.

section for instructions on installing a new

 

 

battery, or contact an authorized dealer or

 

 

reseller for RTC battery replacement.

 

 

 

163-Time & Date Not Set

CMOS jumper may not be properly

Check for proper placement of the CMOS

 

installed.

jumper if applicable.

 

 

 

164-MemorySize Error

Memory amount has changed since the last

Press the F1 key to save the memory

 

boot (memory added or removed).

changes.

 

 

 

 

164-MemorySize Error

Memory configuration incorrect.

1.

Run Computer Setup or Windows

 

 

 

utilities.

 

 

2.

Make sure the memory module(s) are

 

 

 

installed properly.

 

 

3.

If third-party memory has been added,

 

 

 

test using HP-only memory.

 

 

4.

Verify proper memory module type.

 

 

 

 

201-Memory Error

RAM failure.

1.

Ensure memory modules are correctly

 

 

 

installed.

 

 

2.

Verify proper memory module type.

 

 

3.

Remove and replace the identified

 

 

 

faulty memory module(s).

 

 

4.

If the error persists after replacing

 

 

 

memory modules, replace the system

 

 

 

board.

 

 

 

 

213-Incompatible Memory Module in

A memory module in memory socket

1.

Verify proper memory module type.

Memory Socket(s) X, X, ...

identified in the error message is missing

2.

Try another memory socket.

 

critical SPD information, or is incompatible

 

with the chipset.

3.

Replace DIMM with a module

 

 

 

 

 

conforming to the SPD standard.

 

 

 

214-DIMM Configuration Warning

Populated DIMM Configuration is not

Rearrange the DIMMs so that each channel

 

optimized.

has the same amount of memory.

 

 

 

 

219-ECC Memory Module Detected ECC

Recently added memory module(s) support

1.

If additional memory was recently

Modules not supported on this Platform

ECC memory error correction.

 

added, remove it to see if the problem

 

 

 

remains.

 

 

2.

Check product documentation for

 

 

 

memory support information.

 

 

 

 

301-Keyboard Error

Keyboard failure.

1.

Reconnect keyboard with computer

 

 

 

turned off.

 

 

2.

Check connector for bent or missing

 

 

 

pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

 

POST Numeric Codes and Text Messages 175

Image 183
Contents Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Standard Configuration Features Product Features1Front Panel Components Microtower MT Front Panel Components2Front Panel Components Small Form Factor SFF Front Panel Components3Rear Panel Components Microtower MT Rear Panel Components4Rear Panel Components Small Form Factor SFF Rear Panel Components6Microtower Serial Number and Product ID Location Serial Number LocationInstalling the Windows operating system Installing and Customizing the SoftwareDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsStorage Options Sata Emulation Removable Media BootBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySystem IDs Network Service BootMaster Boot Record Slot SecurityDriveLock Security System Security5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options Bus OptionsRecovering the Configuration Settings ConfigurationASF Configuration Computer major components Microtower MT chassis spare partsInch bezel blank not illustrated Access panelPower supply Description Spare part number Front bezelCables Misc parts Description Spare part number Fan duct assemblyUSB powered speakers ESATA port assembly, PCI cardOptical drives DrivesMisc boards Description Spare part number Hard drivesSpare part Description Number Sequential part number listingMicrotower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Chassis stand USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Rubber feetOptical drive Description Spare part number Hard driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Electrostatic Discharge Information Generating StaticRelative Humidity Event 55% 40% 10% Method Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Operating GuidelinesCleaning the Monitor Cleaning the KeyboardTools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply FanCables and Connectors Lithium Coin Cell BatteryHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA DrivesHard Drive Capacities Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 646825-001 Computer Access PanelDescription Spare part number Front bezel 689377-001 Front BezelFront Bezel Security Page Bezel Blanks Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connector System Board Label Color Component System Board Connections1System Board Connections Media DrivesGuide Screw Device 13Extra Guide Screw Locations2Drive Positions Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay 17Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket Drives Installing a Hard Drive into an Internal Drive BayPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O AssemblyPower Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Description Spare part number Speaker 645330-001 SpeakerDescription Spare part number Rear chassis fan 643908-001 Rear Chassis FanPage Power Supply Page System Board Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access PanelDescription Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Fan duct 636921-001 Fan ductDescription Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood SensorRemove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 138 in this guide Helpful HintsPage Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance is experienced Cause Solution Cause Solution Solving General Problems Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution 3Solving Hard Drive Problems Solving Hard Drive ProblemsComputer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device ConfigurationRemovable hard drive is not recognized by the computer Cause Solving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or VerticalCertain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs AccessoriesClicking noise coming from inside a CRT monitor Cause 6Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause 7Solving Printer Problems Solving Printer ProblemsShut Down Solving Keyboard and Mouse Problems8Solving Keyboard Problems 9Solving Mouse ProblemsSolution Security USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Computer will not start Cause SolutionTroubleshooting Without Diagnostics 11Solving Network Problems Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory ProblemsInsufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause Solution17Solving Internet Access Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 16Solving Front Panel Component ProblemsClick on Hardware and Sound WindowsClick Network and Internet Click Internet Options18Solving Software Problems Solving Software ProblemsContacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button System Restore Restoring and recovering in WindowsSystem Recovery when Windows is responding System RecoverySystem recovery using recovery media System Recovery when Windows is not respondingCreating recovery media Page Battery Replacement Type Type General Requirements Japanese Power Cord RequirementsCountry Accrediting Agency Country-Specific RequirementsTable C-1Specifications MT SpecificationsMT Specifications SFF Specifications Table C-2SpecificationsRated Input Current Index SFF Page Sata SFF