HP E3S33UT#ABA, E3S36UT#ABA, Pro 6305 C1E21UT#ABA 2Diagnostic Front Panel LEDs and Audible Codes

Page 193

Table 9-2Diagnostic Front Panel LEDs and Audible Codes (continued)

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

Red Power LED flashes

11

The current processor

1.

Install a TXT capable processor.

eleven times, once every

 

does not support a

2.

Disable TXT in the Computer Setup (F10)

second, followed by a two

 

feature previously

second pause. Beeps stop

 

enabled on this system.

 

utility.

after fifth iteration but LEDs

 

 

3.

Reinstall the original processor.

continue until problem is

 

 

solved.

 

 

 

 

 

 

 

 

System does not power on

None

System unable to power

Press and hold the power button for less than 4

and LEDs are not flashing.

 

on.

seconds. If the hard drive LED turns green, the

 

 

 

power button is working correctly. Try the

 

 

 

following:

 

 

 

1.

Check that the voltage selector (some

 

 

 

 

models), located on the rear of the power

 

 

 

 

supply, is set to the appropriate voltage.

 

 

 

 

Proper voltage setting depends on your

 

 

 

 

region.

 

 

 

2.

Replace the system board.

 

 

 

OR

 

 

 

 

Press and hold the power button for less than 4

 

 

 

seconds. If the hard drive LED does not turn on

 

 

 

green then:

 

 

 

1.

Check that the unit is plugged into a

 

 

 

 

working AC outlet.

 

 

 

2.

Open hood and check that the power button

 

 

 

 

harness is properly connected to the

 

 

 

 

system board.

 

 

 

3.

Check that both power supply cables are

 

 

 

 

properly connected to the system board.

 

 

 

4.

Check to see if the 5V_aux light on the

 

 

 

 

system board is turned on. If it is turned on,

 

 

 

 

then replace the power button harness. If

 

 

 

 

the problem persists, replace the system

 

 

 

 

board.

 

 

 

5.

If the 5V_aux light on the system board is

 

 

 

 

not turned on, remove the expansion cards

 

 

 

 

one at a time until the 5V_aux light on the

 

 

 

 

system board turns on. It the problem

 

 

 

 

persists, replace the power supply.

 

 

 

 

 

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 185

Image 193
Contents Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Standard Configuration Features Product Features1Front Panel Components Microtower MT Front Panel Components2Front Panel Components Small Form Factor SFF Front Panel Components3Rear Panel Components Microtower MT Rear Panel Components4Rear Panel Components Small Form Factor SFF Rear Panel Components6Microtower Serial Number and Product ID Location Serial Number LocationInstalling the Windows operating system Installing and Customizing the SoftwareInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescriptionStorage Options Sata Emulation Removable Media BootShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network Service BootSlot Security System IDsDriveLock Security System Security5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options Bus OptionsConfiguration Recovering the Configuration SettingsASF Configuration Computer major components Microtower MT chassis spare partsPower supply Access panelDescription Spare part number Front bezel Inch bezel blank not illustratedCables Misc parts USB powered speakers Fan duct assemblyESATA port assembly, PCI card Description Spare part numberMisc boards DrivesDescription Spare part number Hard drives Optical drivesSpare part Description Number Sequential part number listingMicrotower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts ESATA port assembly, PCI card not illustrated USB powered speakers not illustratedRubber feet Chassis standOptical drive Description Spare part number Hard driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Generating Static Electrostatic Discharge InformationRelative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Method VoltageRecommended Materials and Equipment Grounding the Work AreaCleaning the Computer Case General Cleaning Safety PrecautionsOperating Guidelines Routine CareCleaning the Monitor Cleaning the KeyboardCleaning the Mouse Service ConsiderationsPower Supply Fan Tools and Software RequirementsLithium Coin Cell Battery Cables and ConnectorsHard Drives Sata Hard Drive Cables Sata Hard DrivesSmart ATA Drives Cable ManagementHard Drive Capacities Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 646825-001 Computer Access PanelDescription Spare part number Front bezel 689377-001 Front BezelFront Bezel Security Page Bezel Blanks DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Media DrivesGuide Screw Device 13Extra Guide Screw Locations2Drive Positions Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay 17Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket Drives Installing a Hard Drive into an Internal Drive BayPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O AssemblyPower Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Description Spare part number Speaker 645330-001 SpeakerDescription Spare part number Rear chassis fan 643908-001 Rear Chassis FanPage Power Supply Page System Board Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access PanelDescription Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Fan duct 636921-001 Fan ductDescription Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood SensorRemove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 138 in this guide Helpful HintsPage 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving General Problems 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution 3Solving Hard Drive Problems Solving Hard Drive ProblemsStorage Boot Order Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause SolutionRemovable hard drive is not recognized by the computer Cause 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen CauseSymbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionClicking noise coming from inside a CRT monitor Cause 6Solving Audio Problems Solving Audio ProblemsThere is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause 7Solving Printer Problems Solving Printer Problems8Solving Keyboard Problems Solving Keyboard and Mouse Problems9Solving Mouse Problems Shut DownSolution 10Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Security USB SecurityTroubleshooting Without Diagnostics 11Solving Network Problems Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory ProblemsOut of memory error Cause Solution 12Solving Memory ProblemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD Problems Solving Processor Problems13Solving Processor Problems 14Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause 15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Internet Access Problems Solving Front Panel Component Problems16Solving Front Panel Component Problems 17Solving Internet Access ProblemsClick Network and Internet WindowsClick Internet Options Click on Hardware and Sound18Solving Software Problems Solving Software ProblemsContacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button System Restore Restoring and recovering in WindowsSystem Recovery when Windows is responding System RecoverySystem recovery using recovery media System Recovery when Windows is not respondingCreating recovery media Page Battery Replacement Type Type General Requirements Japanese Power Cord RequirementsCountry Accrediting Agency Country-Specific RequirementsTable C-1Specifications MT SpecificationsMT Specifications Table C-2Specifications SFF SpecificationsRated Input Current Index SFF Page Sata SFF