HP E3S33UT#ABA, E3S36UT#ABA, Pro 6305 C1E21UT#ABA 2Diagnostic Front Panel LEDs and Audible Codes

Page 190

Table 9-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

Network Server Mode Active and No

Keyboard failure while Network Server

1.

Reconnect keyboard with computer

Keyboard Attached

Mode enabled.

 

turned off.

 

 

2.

Check connector for bent or missing

 

 

 

pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

Parity Check 2

Parity RAM failure.

Run Computer Setup and Diagnostic

 

 

utilities.

 

 

 

 

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes

This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes.

Recommended actions in the following table are listed in the order in which they should be performed.

Not all diagnostic lights and audible codes are available on all models.

Table 9-2Diagnostic Front Panel LEDs and Audible Codes

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

Green Power LED On.

None

Computer on.

None

Green Power LED flashes

None

Computer in Suspend to

every two seconds.

 

RAM mode (some models

 

 

only) or normal Suspend

 

 

mode.

None required. Press any key or move the mouse to wake the computer.

182 Chapter 9 POST Error Messages

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Contents Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Product Features Standard Configuration FeaturesMicrotower MT Front Panel Components 1Front Panel ComponentsSmall Form Factor SFF Front Panel Components 2Front Panel ComponentsMicrotower MT Rear Panel Components 3Rear Panel ComponentsSmall Form Factor SFF Rear Panel Components 4Rear Panel ComponentsSerial Number Location 6Microtower Serial Number and Product ID LocationInstalling and Customizing the Software Installing the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileSata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescriptionRemovable Media Boot Storage Options Sata EmulationShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecuritySlot Security Network Service BootMaster Boot Record System IDsSystem Security DriveLock SecurityComputer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersBus Options Device OptionsConfiguration Recovering the Configuration SettingsASF Configuration Microtower MT chassis spare parts Computer major componentsDescription Spare part number Front bezel Access panelPower supply Inch bezel blank not illustratedCables Misc parts ESATA port assembly, PCI card Fan duct assemblyUSB powered speakers Description Spare part numberDescription Spare part number Hard drives DrivesMisc boards Optical drivesSequential part number listing Spare part Description NumberMicrotower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Rubber feet USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Chassis standDescription Spare part number Hard drive Optical driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Generating Static Electrostatic Discharge InformationRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Keyboard Cleaning the MonitorPower Supply Fan Service ConsiderationsCleaning the Mouse Tools and Software RequirementsLithium Coin Cell Battery Cables and ConnectorsHard Drives Smart ATA Drives Sata Hard DrivesSata Hard Drive Cables Cable ManagementHard Drive Capacities Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyComputer Access Panel Description Spare part number Access panel 646825-001Front Bezel Description Spare part number Front bezel 689377-001Front Bezel Security Page Bezel Blanks DIMMs MemoryDDR3-SDRAM DIMMs Installing DIMMs Populating Dimm SocketsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Media13Extra Guide Screw Locations Guide Screw DeviceDrive Positions 2Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 17Removing the DrivesPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket DrivesPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Speaker Description Spare part number Speaker 645330-001Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001Page Power Supply Page System Board Page Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Fan duct Description Spare part number Fan duct 636921-001Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 138 in this guidePage 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving General Problems 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems 3Solving Hard Drive ProblemsDevice Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionRemovable hard drive is not recognized by the computer Cause 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen CauseSymbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionClicking noise coming from inside a CRT monitor Cause Solving Audio Problems 6Solving Audio ProblemsThere is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Solving Printer Problems 7Solving Printer Problems9Solving Mouse Problems Solving Keyboard and Mouse Problems8Solving Keyboard Problems Shut DownSolution Computer will not start Cause Solution Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityTroubleshooting Without Diagnostics Solving Network Problems 11Solving Network ProblemsDiagnostics reports a failure Cause Solution Solving Memory Problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause USB flash drive not found identified Cause Solution Solving USB Flash Drive Problems15Solving USB Flash Drive Problems System will not boot from USB flash drive Cause Solution16Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 17Solving Internet Access ProblemsClick Internet Options WindowsClick Network and Internet Click on Hardware and SoundSolving Software Problems 18Solving Software ProblemsContacting Customer Support Post Error Messages Post Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button Restoring and recovering in Windows System RestoreSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding System recovery using recovery mediaCreating recovery media Page Battery Replacement Type Type Japanese Power Cord Requirements General RequirementsCountry-Specific Requirements Country Accrediting AgencyMT Specifications Table C-1SpecificationsMT Specifications Table C-2Specifications SFF SpecificationsRated Input Current Index SFF Page Sata SFF