HP 120 Inkjet Multifunction 120-113 Resolve print quality issues, Resolve copy and scan issues

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c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer.

d. Try using your product again.

6.Restart the computer.

7.Clear the print queue.

To clear the print queue

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.

d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted.

e. Check the print queue again to make sure it is clear, and then try to print again.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Resolve print quality issues

Find the latest information and help for print quality problems with your HP ENVY 120 series, online:

Click here to go online for more information.

Resolve copy and scan issues

Find the latest information and help for copying and scanning problems with your HP ENVY 120 series, online:

•Learn how to troubleshoot copy failures. Click here to go online for more information.

•Learn how to troubleshoot scan failures. Click here to go online for more information.

Solve networking problem

Check network configuration or print wireless test report to assist in diagnosing network connection issues.

To check network configuration or print wireless test report

1.From the Home screen, touch the Wireless icon, and then touch Setup.

2.Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or Print Network Configuration Page.

Click the links below to find more online information to solve networking issues.

•Learn more about wireless printing. Click here to go online for more information.

•Learn how to find your network security settings. Click here to go online for more information.

Solve a problem

Solve networking problem

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Contents HP Envy 120 e-All-in-One series Page Contents Technical information HP Envy HP Envy 120 e-All-in-One series HelpChapter Front view of the printer Get to know the HP Envy 120 seriesPrinter parts Transparent Lid Control panel features Chapter How do I? How do I? Print photos PrintPrint photos from a memory card Related topicsTo print a photo on photo paper Print documentsPrint photos saved on your computer To print from a software application Print labels and envelopesTo print a group of addresses on labels or envelopes On Paper/Quality tab select a Plain paper typeColorLok Select Print MediaRecommended papers for photo printing Recommended papers for printing and copying Load mediaRelated topics Tips for print success Print Sided copy a. Load paper Copy and scanCopy text or mixed documents Sided copy a. Load paper Scan to a computer, memory device, or email Touch SettingsTips for copy and scan success How to get started with ePrint Use Web ServicesPrint with HP ePrint Use HP Print AppsVisit the HP ePrintCenter website Tips for using Web ServicesTips for printing apps and using ePrint Check the estimated ink levels Work with cartridgesReplace the cartridges To replace the cartridgesInsert new cartridge Remove cartridge from packaging Align printer Clean cartridgesOrder ink supplies Clean back of page ink smearing Use single-cartridge modeClean paper feed Exit single-cartridge modeTips for working with ink Cartridge warranty informationWork with cartridges Add the HP Envy 120 series to a network WiFi Protected Setup WPSConnectivity Install the software for a network connection Wireless with a router infrastructure networkTouch WiFi Protected Setup To connect the product with the Wireless Setup WizardTo change from a USB connection to a wireless network Change from a USB connection to a wireless networkConnect a new printer Change network settingsWireless Direct Tips for setting up and using a networked printer Connectivity Get more help Solve a problemUnable to print To verify that the product is not paused or offlineClick Manage, and then click Services and Applications To verify that the product is set as the default printerTo restart the print spooler Windows XPResolve copy and scan issues Resolve print quality issuesSolve networking problem To clear the print queueTo clear a paper jam Clear a paper jamClear jam from input/output area Clear jam from paper pathTroubleshooting print carriage jams Check cartridge access doorSolution 1 Make sure that the printer is turned on Solution 2 Unblock the print carriageRegister your printer HP support by phone HP supportPhone support period Placing a call Additional warranty optionsSolve a problem Environmental specifications SpecificationsPrint resolution Draft mode Technical informationPlain-Best mode Normal modePhoto-Best mode Max DPI mode with supported types of HP photo paperCopy specifications Print specificationsInk cartridge yield Scan specifications Environmental product stewardship programEco-Tips Your products Eco featuresTouch Preferences To enable or disable Auto Power-OffTo set Energy Save Mode Chemical Substances Restriction of hazardous substance Ukraine Regulatory notices Regulatory model identification number Technical information France Regulatory wireless statementsProducts with wireless LAN devices Chapter Technical information Technical information Chapter Index Symbols/NumericsIndex
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