HP 120 Inkjet Multifunction 120 manual Register your printer HP support by phone

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Chapter 9

Solve a problem

5.Remove any paper or object that might be restricting the print carriage. If the printer is new, remove any packing material.

6.Reconnect only the power cord. If the printer does not turn on automatically, press the Power button.

NOTE: The printer might need to warm up for two minutes or less. Lights might flash, and the print carriage might move during this time.

7.Use your hand to gently move the carriage all the way to the left and right to ensure the carriage moves freely. If it does not move freely, paper or other objects may still be blocking the carriage movement. Continue to clear the carriage area until the print carriage moves freely.

NOTE: Moving the print carriage will cause a Carriage Jam error to appear on the display. Press OK to continue.

8.If you're using a USB connection, reconnect the USB cable.

9.Close the cartridge access door.

NOTE: You may have to press the Power button again to reset the printer.

10.Try using your printer again.

Click here to go online for more information.

HP support

•Register your printer

•HP support by phone

•Additional warranty options

Register your printer

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http:// www.register.hp.com.

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

42 Solve a problem

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Contents HP Envy 120 e-All-in-One series Page Contents Technical information HP Envy 120 e-All-in-One series Help HP EnvyChapter Front view of the printer Get to know the HP Envy 120 seriesPrinter parts Transparent Lid Control panel features Chapter How do I? How do I? Print Print photosPrint photos from a memory card Related topicsTo print a photo on photo paper Print documentsPrint photos saved on your computer Print labels and envelopes To print from a software applicationTo print a group of addresses on labels or envelopes On Paper/Quality tab select a Plain paper typeColorLok Select Print MediaRecommended papers for photo printing Load media Recommended papers for printing and copyingRelated topics Tips for print success Print Sided copy a. Load paper Copy and scanCopy text or mixed documents Sided copy a. Load paper Touch Settings Scan to a computer, memory device, or emailTips for copy and scan success Use Web Services How to get started with ePrintPrint with HP ePrint Use HP Print AppsVisit the HP ePrintCenter website Tips for using Web ServicesTips for printing apps and using ePrint Work with cartridges Check the estimated ink levelsReplace the cartridges To replace the cartridgesInsert new cartridge Remove cartridge from packaging Align printer Clean cartridgesOrder ink supplies Use single-cartridge mode Clean back of page ink smearingClean paper feed Exit single-cartridge modeCartridge warranty information Tips for working with inkWork with cartridges Add the HP Envy 120 series to a network WiFi Protected Setup WPSConnectivity Wireless with a router infrastructure network Install the software for a network connectionTouch WiFi Protected Setup To connect the product with the Wireless Setup WizardChange from a USB connection to a wireless network To change from a USB connection to a wireless networkConnect a new printer Change network settingsWireless Direct Tips for setting up and using a networked printer Connectivity Solve a problem Get more helpUnable to print To verify that the product is not paused or offlineTo verify that the product is set as the default printer Click Manage, and then click Services and ApplicationsTo restart the print spooler Windows XPResolve print quality issues Resolve copy and scan issuesSolve networking problem To clear the print queueClear a paper jam To clear a paper jamClear jam from input/output area Clear jam from paper pathCheck cartridge access door Troubleshooting print carriage jamsSolution 1 Make sure that the printer is turned on Solution 2 Unblock the print carriageHP support Register your printer HP support by phoneAdditional warranty options Phone support period Placing a callSolve a problem Specifications Environmental specificationsPrint resolution Draft mode Technical informationNormal mode Plain-Best modePhoto-Best mode Max DPI mode with supported types of HP photo paperPrint specifications Copy specificationsInk cartridge yield Scan specifications Environmental product stewardship programYour products Eco features Eco-TipsTouch Preferences To enable or disable Auto Power-OffTo set Energy Save Mode Chemical Substances Restriction of hazardous substance Ukraine Regulatory notices Regulatory model identification number Technical information France Regulatory wireless statementsProducts with wireless LAN devices Chapter Technical information Technical information Chapter Symbols/Numerics IndexIndex