HP 120 Inkjet Multifunction 120-113 manual Check cartridge access door

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3.Press OK on the control panel to continue the current job.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Check cartridge access door

The cartridge access door should be closed for printing.

Click here to go online for more information.

Troubleshooting print carriage jams

The cartridge access door must be closed to begin printing. Check the printer and try printing again. If you are still having a problem, an object may be blocking the print carriage and preventing it from moving.

If your printer is new, make sure you remove all of the packing material inside the carriage area. If your printer is not new, check the carriage area for foreign objects that may have fallen into the printer, such as pet hair or paper clips.

Try the following solutions to resolve the issue.

Solution 1: Make sure that the printer is turned on

1.Look at the Power button located on the printer. If it is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer.

2.Try using your printer again.

Solution 2: Unblock the print carriage

1.Make sure the printer is on.

CAUTION: Make sure the printer is on before disconnecting the power cord as described in step 2. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2.Disconnect the power cord from the back of the printer.

3.If you're using a USB connection, disconnect the USB cable from the back of the printer.

4.Open the cartridge access door.

Solve a problem

Troubleshooting print carriage jams

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Contents HP Envy 120 e-All-in-One series Page Contents Technical information HP Envy HP Envy 120 e-All-in-One series HelpChapter Printer parts Get to know the HP Envy 120 seriesFront view of the printer Transparent Lid Control panel features Chapter How do I? How do I? Related topics PrintPrint photos Print photos from a memory cardPrint photos saved on your computer Print documentsTo print a photo on photo paper On Paper/Quality tab select a Plain paper type Print labels and envelopesTo print from a software application To print a group of addresses on labels or envelopesRecommended papers for photo printing Select Print MediaColorLok Recommended papers for printing and copying Load mediaRelated topics Tips for print success Print Copy text or mixed documents Copy and scanSided copy a. Load paper Sided copy a. Load paper Scan to a computer, memory device, or email Touch SettingsTips for copy and scan success Use HP Print Apps Use Web ServicesHow to get started with ePrint Print with HP ePrintTips for printing apps and using ePrint Tips for using Web ServicesVisit the HP ePrintCenter website To replace the cartridges Work with cartridgesCheck the estimated ink levels Replace the cartridgesInsert new cartridge Remove cartridge from packaging Order ink supplies Clean cartridgesAlign printer Exit single-cartridge mode Use single-cartridge modeClean back of page ink smearing Clean paper feedTips for working with ink Cartridge warranty informationWork with cartridges Connectivity WiFi Protected Setup WPSAdd the HP Envy 120 series to a network To connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkInstall the software for a network connection Touch WiFi Protected SetupTo change from a USB connection to a wireless network Change from a USB connection to a wireless networkWireless Direct Change network settingsConnect a new printer Tips for setting up and using a networked printer Connectivity To verify that the product is not paused or offline Solve a problemGet more help Unable to printWindows XP To verify that the product is set as the default printerClick Manage, and then click Services and Applications To restart the print spoolerTo clear the print queue Resolve print quality issuesResolve copy and scan issues Solve networking problemClear jam from paper path Clear a paper jamTo clear a paper jam Clear jam from input/output areaSolution 2 Unblock the print carriage Check cartridge access doorTroubleshooting print carriage jams Solution 1 Make sure that the printer is turned onRegister your printer HP support by phone HP supportPhone support period Placing a call Additional warranty optionsSolve a problem Technical information SpecificationsEnvironmental specifications Print resolution Draft modeMax DPI mode with supported types of HP photo paper Normal modePlain-Best mode Photo-Best modeEnvironmental product stewardship program Print specificationsCopy specifications Ink cartridge yield Scan specificationsEco-Tips Your products Eco featuresTo set Energy Save Mode To enable or disable Auto Power-OffTouch Preferences Chemical Substances Restriction of hazardous substance Ukraine Regulatory notices Regulatory model identification number Technical information Products with wireless LAN devices Regulatory wireless statementsFrance Chapter Technical information Technical information Chapter Index Symbols/NumericsIndex