HP 120 Inkjet Multifunction 120-113 manual Additional warranty options

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Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP ENVY 120 e-All-in-One series)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP ENVY 120 series at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Solve a problem

HP support

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Contents HP Envy 120 e-All-in-One series Page Contents Technical information HP Envy HP Envy 120 e-All-in-One series HelpChapter Get to know the HP Envy 120 series Printer partsFront view of the printer Transparent Lid Control panel features Chapter How do I? How do I? Print photos PrintPrint photos from a memory card Related topicsPrint documents Print photos saved on your computerTo print a photo on photo paper To print from a software application Print labels and envelopesTo print a group of addresses on labels or envelopes On Paper/Quality tab select a Plain paper typeSelect Print Media Recommended papers for photo printingColorLok Recommended papers for printing and copying Load mediaRelated topics Tips for print success Print Copy and scan Copy text or mixed documentsSided copy a. Load paper Sided copy a. Load paper Scan to a computer, memory device, or email Touch SettingsTips for copy and scan success How to get started with ePrint Use Web ServicesPrint with HP ePrint Use HP Print AppsTips for using Web Services Tips for printing apps and using ePrintVisit the HP ePrintCenter website Check the estimated ink levels Work with cartridgesReplace the cartridges To replace the cartridgesInsert new cartridge Remove cartridge from packaging Clean cartridges Order ink suppliesAlign printer Clean back of page ink smearing Use single-cartridge modeClean paper feed Exit single-cartridge modeTips for working with ink Cartridge warranty informationWork with cartridges WiFi Protected Setup WPS ConnectivityAdd the HP Envy 120 series to a network Install the software for a network connection Wireless with a router infrastructure networkTouch WiFi Protected Setup To connect the product with the Wireless Setup WizardTo change from a USB connection to a wireless network Change from a USB connection to a wireless networkChange network settings Wireless DirectConnect a new printer Tips for setting up and using a networked printer Connectivity Get more help Solve a problemUnable to print To verify that the product is not paused or offlineClick Manage, and then click Services and Applications To verify that the product is set as the default printerTo restart the print spooler Windows XPResolve copy and scan issues Resolve print quality issuesSolve networking problem To clear the print queueTo clear a paper jam Clear a paper jamClear jam from input/output area Clear jam from paper pathTroubleshooting print carriage jams Check cartridge access doorSolution 1 Make sure that the printer is turned on Solution 2 Unblock the print carriageRegister your printer HP support by phone HP supportPhone support period Placing a call Additional warranty optionsSolve a problem Environmental specifications SpecificationsPrint resolution Draft mode Technical informationPlain-Best mode Normal modePhoto-Best mode Max DPI mode with supported types of HP photo paperCopy specifications Print specificationsInk cartridge yield Scan specifications Environmental product stewardship programEco-Tips Your products Eco featuresTo enable or disable Auto Power-Off To set Energy Save ModeTouch Preferences Chemical Substances Restriction of hazardous substance Ukraine Regulatory notices Regulatory model identification number Technical information Regulatory wireless statements Products with wireless LAN devicesFrance Chapter Technical information Technical information Chapter Index Symbols/NumericsIndex