HP 120 Inkjet Multifunction 120-113 manual Solve a problem, Get more help, Unable to print

Page 39

9 Solve a problem

This section contains the following topics:

•Get more help

•Unable to print

•Resolve print quality issues

•Resolve copy and scan issues

•Solve networking problem

•Clear a paper jam

•Check cartridge access door

•Troubleshooting print carriage jams

•HP support

Get more help

You can find more information and help about your HP ENVY 120 series by entering a keyword in the Search field in the top left of the help viewer. Titles of related topics for both local and online topics will be listed.

Click here to go online for more information.

Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.Turn printer off, then back on again.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

Solve a problem

Solve a problem

37

Image 39

Contents HP Envy 120 e-All-in-One series Page Contents Technical information HP Envy HP Envy 120 e-All-in-One series HelpChapter Get to know the HP Envy 120 series Printer partsFront view of the printer Transparent Lid Control panel features Chapter How do I? How do I? Related topics PrintPrint photos Print photos from a memory cardPrint documents Print photos saved on your computerTo print a photo on photo paper On Paper/Quality tab select a Plain paper type Print labels and envelopesTo print from a software application To print a group of addresses on labels or envelopesSelect Print Media Recommended papers for photo printingColorLok Recommended papers for printing and copying Load mediaRelated topics Tips for print success Print Copy and scan Copy text or mixed documentsSided copy a. Load paper Sided copy a. Load paper Scan to a computer, memory device, or email Touch SettingsTips for copy and scan success Use HP Print Apps Use Web ServicesHow to get started with ePrint Print with HP ePrintTips for using Web Services Tips for printing apps and using ePrintVisit the HP ePrintCenter website To replace the cartridges Work with cartridgesCheck the estimated ink levels Replace the cartridgesInsert new cartridge Remove cartridge from packaging Clean cartridges Order ink suppliesAlign printer Exit single-cartridge mode Use single-cartridge modeClean back of page ink smearing Clean paper feedTips for working with ink Cartridge warranty informationWork with cartridges WiFi Protected Setup WPS ConnectivityAdd the HP Envy 120 series to a network To connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkInstall the software for a network connection Touch WiFi Protected SetupTo change from a USB connection to a wireless network Change from a USB connection to a wireless networkChange network settings Wireless DirectConnect a new printer Tips for setting up and using a networked printer Connectivity To verify that the product is not paused or offline Solve a problemGet more help Unable to printWindows XP To verify that the product is set as the default printerClick Manage, and then click Services and Applications To restart the print spoolerTo clear the print queue Resolve print quality issuesResolve copy and scan issues Solve networking problemClear jam from paper path Clear a paper jamTo clear a paper jam Clear jam from input/output areaSolution 2 Unblock the print carriage Check cartridge access doorTroubleshooting print carriage jams Solution 1 Make sure that the printer is turned onRegister your printer HP support by phone HP supportPhone support period Placing a call Additional warranty optionsSolve a problem Technical information SpecificationsEnvironmental specifications Print resolution Draft modeMax DPI mode with supported types of HP photo paper Normal modePlain-Best mode Photo-Best modeEnvironmental product stewardship program Print specificationsCopy specifications Ink cartridge yield Scan specificationsEco-Tips Your products Eco featuresTo enable or disable Auto Power-Off To set Energy Save ModeTouch Preferences Chemical Substances Restriction of hazardous substance Ukraine Regulatory notices Regulatory model identification number Technical information Regulatory wireless statements Products with wireless LAN devicesFrance Chapter Technical information Technical information Chapter Index Symbols/NumericsIndex