HP A520 manual Troubleshooting, Software installation issues, Solution

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7 Troubleshooting

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Before you begin, make sure:

•All the cable connections between the printer and computer are secure.

•You are using the most recent version of the printer software.

TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using a longer USB cable may cause errors.

This section contains troubleshooting information for the HP Photosmart A520 series printer.

•Software installation issues

•Printing and hardware issues

•Bluetooth printing problems

•Device messages

Software installation issues

•The printer software did not install successfully

•A "There was an error writing to Dot4" message appeared

•Missing HP Photosmart Software

The printer software did not install successfully

Cause: There may be a conflict with the virus protection application or another software application that is running in the background on the computer that prevented a successful software installation.

Solution:

1.Uninstall the printer software:

a. From the Windows Start menu, go to Programs > HP > HP Photosmart A520 series > Uninstall Devices.

b. Follow the onscreen instructions.

2.Pause or disable any active virus protection applications.

3.Quit all software applications.

4.Reinstall the printer software according to the setup instructions that came with the printer.

A "There was an error writing to Dot4" message appeared

Cause: The printer software may have not installed correctly.

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Contents HP Photosmart A520 Series Help Contents Troubleshooting MaintenanceHP support and warranty Specifications Regulatory and environmental informationPage HP Photosmart A520 series Help Chapter HP Photosmart A520 series Help Get started How do I?Find more information Control panel buttons and indicator lights HP Photosmart at a glanceIndicator lights Printer menusHow to use the Printer menu To use the Printer menuPrinter menu options Printer menu structureHelp Chapter Get started Load your paper Paper basicsChoose the best paper for the job Paper loading tipsTo load paper Print from a memory card without a computer Print without a computerSupported memory cards Print photos from a memory card Remove a memory cardTo print using a PictBridge-certified camera Print from a Bluetooth devicePrint from a PictBridge-certified camera or device Click the Configure Bluetooth Settings tab Configure BluetoothTo configure Bluetooth settings on the printer To configure Widcomm Bluetooth software on the computerTo print from a Bluetooth device Print photos from a Bluetooth deviceEnhance your photos Photo Fix remains off until you turn it on again Printer Properties dialog box Print from a computerPrinter software To open the Printer Properties dialog boxWhats This? help Download printer software updatesTransfer photos to a computer Transfer photos from a camera or other deviceSave photos from a memory card to the computer Transfer photos and files from a memory cardTo transfer photos to a computer Transfer non-photo files from a memory card to the computerTo delete photos or files from a memory card HP Real Life technology optionsSelect HP Photosmart A520 series Open E To print in Maximum dpi mode Change the print settings for the print jobTo change the HP Real Life technologies setting Maximum dpiChange the paper type Print quality settingsChange the print quality To select a print quality and speedChange the paper size Use advanced color settingsResize a photo Click the Printing Shortcuts tab Create printing shortcutsTo create a printing shortcut To delete a printing shortcutPrint photos Print previewPrint borderless photos Orientation Portrait or Landscape PrintRelated topics Print photos with a border To print in grayscale Print postcardsPrint black and white photos Select the Print in grayscale optionSelect any other print settings you want, then click OK Print panoramic photosPrint on index cards and other small media HP Photosmart softwareOrganize, edit, and share digital images in creative ways Open the Toolbox MaintenanceToolbox dialog box Use the ToolboxClean the print cartridge automatically Align the print cartridgeInsert or replace the print cartridge View estimated ink levelsClick the Estimated Ink Levels tab Remove ink from your skin and clothing To insert or replace a print cartridgePrint a test Get print cartridge ordering informationPrint a sample Storing the printer HP Digital Imaging Monitor iconStore the printer and print cartridge Click Print a SampleStore the print cartridges Chapter Maintenance Printer software did not install successfully TroubleshootingSoftware installation issues SolutionTo install the HP Photosmart Software Printing and hardware issuesMissing HP Photosmart Software Printer is plugged in, but it will not turn on Solution Printout did not appearComputer and printer lost communication Cause Solution Restart the computer An Unknown device message appeared Cause Could not save photos from the computer to the memory card Printer did not print borderless photosPrinting is very slow Cause Printout is rippled or curled Printer ejected the paper when preparing to printPress Ctrl+Alt+Delete Click More color optionsPrint quality is poor Cause My Bluetooth device cannot find the printer Solution Bluetooth printing problemsPrintout does not appear as it should Print quality is poor Device messagesNo page came out of the printer Photo printed with bordersPrint cartridge is old or damaged Low on inkPrint cartridge is missing or incorrect Paper loaded does not match the paper size selected Print carriage has stalled Printer is out of paperThere is a paper jam Memory card has been inserted upside downInsert only one memory card at a time There was a problem with the memory cardCommunication with the printer has been lost Shop for ink supplies To order print cartridges from your desktopChapter Shop for ink supplies HP support by phone HP support and warrantyCheck the HP support Web site first Phone support periodPlacing a call After the phone support periodHP Warranty Additional warranty options Chapter HP support and warranty Printer specifications SpecificationsSystem requirements International Regulatory and environmental information Regulatory noticesChapter Environmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programEnvironmental product stewardship program