HP A520 manual Bluetooth printing problems, Printout does not appear as it should

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Chapter 7

Solution: Select paper size and type from the Features tab of the Printer Properties dialog box.

The printout does not appear as it should

Cause: The paper may be marked, scratched, or wrinkled, or the paper may be dark in color or contain metallic fibers.

Solution: If the paper is damaged, dark in color, or contains metallic fibers, the sensor may not detect paper type and size accurately. Make sure the paper is clear, free of scratches or wrinkles, light colored, and does not contain metallic fibers. Select the appropriate paper type on the Features tab of the Printer Properties dialog box.

Bluetooth printing problems

Before contacting HP support, read this section for troubleshooting tips, or go to the online support services at www.hp.com/support. Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter (if you are using one) and your device with Bluetooth wireless technology.

•My Bluetooth device cannot find the printer.

•No page came out of the printer.

•Print quality is poor.

•The photo printed with borders.

•My computer cannot set the device name using the Bluetooth wireless connection.

My Bluetooth device cannot find the printer.

Solution:

•If you are using the optional HP Bluetooth wireless printer adapter, make sure the adapter is plugged into the camera port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data.

If the printer has integrated Bluetooth wireless technology, check the Bluetooth light on the printer. The light flashes when the printer is ready to receive data.

•Bluetooth Visibility may be set to Not visible. Change this setting to Visible to all as follows:

•Press Menu.

•Select Bluetooth, and then press OK.

•Select Visibility, and then press OK.

•Select Visible to all, and then press OK.

•Bluetooth Security level may be set to High. Change this setting to Low as follows:

•Press Menu.

•Select Bluetooth, and then press OK.

•Select Security level, and then press OK.

•Select Low, and then press OK.

54 Troubleshooting

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Contents HP Photosmart A520 Series Help Contents Troubleshooting MaintenanceHP support and warranty Regulatory and environmental information SpecificationsPage HP Photosmart A520 series Help Chapter HP Photosmart A520 series Help How do I? Get startedFind more information HP Photosmart at a glance Control panel buttons and indicator lightsPrinter menus Indicator lightsTo use the Printer menu How to use the Printer menuPrinter menu structure Printer menu optionsHelp Chapter Get started Paper loading tips Paper basicsChoose the best paper for the job Load your paperTo load paper Print from a memory card without a computer Print without a computerSupported memory cards Remove a memory card Print photos from a memory cardTo print using a PictBridge-certified camera Print from a Bluetooth devicePrint from a PictBridge-certified camera or device To configure Widcomm Bluetooth software on the computer Configure BluetoothTo configure Bluetooth settings on the printer Click the Configure Bluetooth Settings tabTo print from a Bluetooth device Print photos from a Bluetooth deviceEnhance your photos Photo Fix remains off until you turn it on again To open the Printer Properties dialog box Print from a computerPrinter software Printer Properties dialog boxTransfer photos from a camera or other device Download printer software updatesTransfer photos to a computer Whats This? helpTransfer non-photo files from a memory card to the computer Transfer photos and files from a memory cardTo transfer photos to a computer Save photos from a memory card to the computerTo delete photos or files from a memory card HP Real Life technology optionsSelect HP Photosmart A520 series Open E Maximum dpi Change the print settings for the print jobTo change the HP Real Life technologies setting To print in Maximum dpi modeTo select a print quality and speed Print quality settingsChange the print quality Change the paper typeChange the paper size Use advanced color settingsResize a photo To delete a printing shortcut Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint photos Print previewPrint borderless photos Orientation Portrait or Landscape PrintRelated topics Print photos with a border Select the Print in grayscale option Print postcardsPrint black and white photos To print in grayscalePrint panoramic photos Select any other print settings you want, then click OKPrint on index cards and other small media HP Photosmart softwareOrganize, edit, and share digital images in creative ways Use the Toolbox MaintenanceToolbox dialog box Open the ToolboxAlign the print cartridge Clean the print cartridge automaticallyInsert or replace the print cartridge View estimated ink levelsClick the Estimated Ink Levels tab To insert or replace a print cartridge Remove ink from your skin and clothingPrint a test Get print cartridge ordering informationPrint a sample Click Print a Sample HP Digital Imaging Monitor iconStore the printer and print cartridge Storing the printerStore the print cartridges Chapter Maintenance Solution TroubleshootingSoftware installation issues Printer software did not install successfullyTo install the HP Photosmart Software Printing and hardware issuesMissing HP Photosmart Software Printout did not appear Printer is plugged in, but it will not turn on SolutionComputer and printer lost communication Cause Solution Restart the computer An Unknown device message appeared Cause Could not save photos from the computer to the memory card Printer did not print borderless photosPrinting is very slow Cause Click More color options Printer ejected the paper when preparing to printPress Ctrl+Alt+Delete Printout is rippled or curledPrint quality is poor Cause My Bluetooth device cannot find the printer Solution Bluetooth printing problemsPrintout does not appear as it should Photo printed with borders Device messagesNo page came out of the printer Print quality is poorPrint cartridge is old or damaged Low on inkPrint cartridge is missing or incorrect Memory card has been inserted upside down Print carriage has stalled Printer is out of paperThere is a paper jam Paper loaded does not match the paper size selectedInsert only one memory card at a time There was a problem with the memory cardCommunication with the printer has been lost To order print cartridges from your desktop Shop for ink suppliesChapter Shop for ink supplies Phone support period HP support and warrantyCheck the HP support Web site first HP support by phoneAfter the phone support period Placing a callHP Warranty Additional warranty options Chapter HP support and warranty Printer specifications SpecificationsSystem requirements International Regulatory notices Regulatory and environmental informationChapter Environmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsEnvironmental product stewardship program