HP A520 manual Printer is plugged in, but it will not turn on Solution, Printout did not appear

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•A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows taskbar

•An Unknown device message appeared

•The document or photo did not print using the selected default print settings

•The printer did not print borderless photos

•Could not save photos from the computer to the memory card

•Printing is very slow

•The printout is rippled or curled

•A blank page came out of the printer

•The printer ejected the paper when preparing to print.

•Parts of the printed document are missing or are in the wrong place

•Print quality is poor

•The photo printout appears cropped

•The printout does not appear as it should

The printer is plugged in, but it will not turn on.

Solution:

•The printer may be plugged into a power strip that is turned off. Turn on the power strip, and then turn on the printer.

•The printer may be plugged into an incompatible power source. If you are traveling abroad, make certain the power source in the country/region you are visiting complies with the power requirements and power cord of the printer.

•Check that the power adapter is functioning properly. To check the power adapter:

•Make sure the power adapter is connected to your printer and a compatible power source.

•Press and hold down the On button on the printer. If the On button lights up, then the power cord is working properly. If it fails to light, go to www.hp.com/ support or contact HP support.

The printout did not appear

Cause: The paper jammed while printing.

Solution: Try the following steps to clear the paper jam:

•If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

•If the paper did not come part way through the front of the printer, try removing it from the back of the printer:

•Remove the paper from the input tray, then gently pull down on the input tray until it pops open more fully. Do not attempt to extend it to a full horizontal position. Doing so could damage the printer.

•Gently pull the jammed paper to remove it from the back of the printer.

•Lift the input tray up until it snaps back into paper-loading position.

Printing and hardware issues

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Contents HP Photosmart A520 Series Help Contents Maintenance TroubleshootingHP support and warranty Specifications Regulatory and environmental informationPage HP Photosmart A520 series Help Chapter HP Photosmart A520 series Help Get started How do I?Find more information Control panel buttons and indicator lights HP Photosmart at a glanceIndicator lights Printer menusHow to use the Printer menu To use the Printer menuPrinter menu options Printer menu structureHelp Chapter Get started Paper basics Choose the best paper for the jobLoad your paper Paper loading tipsTo load paper Print without a computer Print from a memory card without a computerSupported memory cards Print photos from a memory card Remove a memory cardPrint from a Bluetooth device To print using a PictBridge-certified cameraPrint from a PictBridge-certified camera or device Configure Bluetooth To configure Bluetooth settings on the printerClick the Configure Bluetooth Settings tab To configure Widcomm Bluetooth software on the computerPrint photos from a Bluetooth device To print from a Bluetooth deviceEnhance your photos Photo Fix remains off until you turn it on again Print from a computer Printer softwarePrinter Properties dialog box To open the Printer Properties dialog boxDownload printer software updates Transfer photos to a computerWhats This? help Transfer photos from a camera or other deviceTransfer photos and files from a memory card To transfer photos to a computerSave photos from a memory card to the computer Transfer non-photo files from a memory card to the computerHP Real Life technology options To delete photos or files from a memory cardSelect HP Photosmart A520 series Open E Change the print settings for the print job To change the HP Real Life technologies settingTo print in Maximum dpi mode Maximum dpiPrint quality settings Change the print qualityChange the paper type To select a print quality and speedUse advanced color settings Change the paper sizeResize a photo Create printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcutPrint preview Print photosPrint borderless photos Print Orientation Portrait or LandscapeRelated topics Print photos with a border Print postcards Print black and white photosTo print in grayscale Select the Print in grayscale optionSelect any other print settings you want, then click OK Print panoramic photosHP Photosmart software Print on index cards and other small mediaOrganize, edit, and share digital images in creative ways Maintenance Toolbox dialog boxOpen the Toolbox Use the ToolboxClean the print cartridge automatically Align the print cartridgeView estimated ink levels Insert or replace the print cartridgeClick the Estimated Ink Levels tab Remove ink from your skin and clothing To insert or replace a print cartridgeGet print cartridge ordering information Print a testPrint a sample HP Digital Imaging Monitor icon Store the printer and print cartridgeStoring the printer Click Print a SampleStore the print cartridges Chapter Maintenance Troubleshooting Software installation issuesPrinter software did not install successfully SolutionPrinting and hardware issues To install the HP Photosmart SoftwareMissing HP Photosmart Software Printer is plugged in, but it will not turn on Solution Printout did not appearComputer and printer lost communication Cause Solution Restart the computer An Unknown device message appeared Cause Printer did not print borderless photos Could not save photos from the computer to the memory cardPrinting is very slow Cause Printer ejected the paper when preparing to print Press Ctrl+Alt+DeletePrintout is rippled or curled Click More color optionsPrint quality is poor Cause Bluetooth printing problems My Bluetooth device cannot find the printer SolutionPrintout does not appear as it should Device messages No page came out of the printerPrint quality is poor Photo printed with bordersLow on ink Print cartridge is old or damagedPrint cartridge is missing or incorrect Print carriage has stalled Printer is out of paper There is a paper jamPaper loaded does not match the paper size selected Memory card has been inserted upside downThere was a problem with the memory card Insert only one memory card at a timeCommunication with the printer has been lost Shop for ink supplies To order print cartridges from your desktopChapter Shop for ink supplies HP support and warranty Check the HP support Web site firstHP support by phone Phone support periodPlacing a call After the phone support periodHP Warranty Additional warranty options Chapter HP support and warranty Specifications Printer specificationsSystem requirements International Regulatory and environmental information Regulatory noticesChapter Environmental product stewardship program Material safety data sheets Paper usePlastics Recycling programEnvironmental product stewardship program