HP A520 manual Printing and hardware issues, Missing HP Photosmart Software

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Chapter 7

Solution:

•Unplug the USB cable from the computer, then plug it in again.

•Make sure the cable is securely attached to the computer and to the USB port on the back of the printer.

•Restart the computer.

If this does not resolve the issue, follow these steps:

1.Disconnect the USB cable from the printer.

2.Uninstall the printer software:

a. From the Windows Start menu, go to Programs > HP > HP Photosmart A520 series > Uninstall Devices.

b. Follow the onscreen instructions.

3.When the uninstall is complete, restart the computer.

4.Reinstall the printer software. Follow the onscreen installation instructions.

5.Connect the power cord to the back of the printer and turn on the printer.

6.When the computer prompts you, connect the USB cable to the USB port on the back of the printer.

Missing HP Photosmart Software

Cause: The HP Photosmart Software is not installed.

Solution: Install the HP Photosmart Software that came with the HP Photosmart. If it is installed, restart your computer.

To install the HP Photosmart Software

1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the setup instructions provided in the box with the HP Photosmart.

Printing and hardware issues

•The printer is plugged in, but it will not turn on.

•The printout did not appear

•The computer and printer lost communication

•The Found New Hardware Wizard did not recognize the printer when it was connected to the computer

•The New Hardware Wizard did not appear when the printer and computer were connected with a USB cable

•The HP Digital Imaging Monitor icon does not appear in the Windows taskbar

•The printer would not print when it was connected to the computer with a USB cable through another USB device

46 Troubleshooting

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Contents HP Photosmart A520 Series Help Contents HP support and warranty MaintenanceTroubleshooting Regulatory and environmental information SpecificationsPage HP Photosmart A520 series Help Chapter HP Photosmart A520 series Help How do I? Get startedFind more information HP Photosmart at a glance Control panel buttons and indicator lightsPrinter menus Indicator lightsTo use the Printer menu How to use the Printer menuPrinter menu structure Printer menu optionsHelp Chapter Get started Paper loading tips Paper basicsChoose the best paper for the job Load your paperTo load paper Supported memory cards Print without a computerPrint from a memory card without a computer Remove a memory card Print photos from a memory cardPrint from a PictBridge-certified camera or device Print from a Bluetooth deviceTo print using a PictBridge-certified camera To configure Widcomm Bluetooth software on the computer Configure BluetoothTo configure Bluetooth settings on the printer Click the Configure Bluetooth Settings tabEnhance your photos Print photos from a Bluetooth deviceTo print from a Bluetooth device Photo Fix remains off until you turn it on again To open the Printer Properties dialog box Print from a computerPrinter software Printer Properties dialog boxTransfer photos from a camera or other device Download printer software updatesTransfer photos to a computer Whats This? helpTransfer non-photo files from a memory card to the computer Transfer photos and files from a memory cardTo transfer photos to a computer Save photos from a memory card to the computerSelect HP Photosmart A520 series Open E HP Real Life technology optionsTo delete photos or files from a memory card Maximum dpi Change the print settings for the print jobTo change the HP Real Life technologies setting To print in Maximum dpi modeTo select a print quality and speed Print quality settingsChange the print quality Change the paper typeResize a photo Use advanced color settingsChange the paper size To delete a printing shortcut Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint borderless photos Print previewPrint photos Related topics PrintOrientation Portrait or Landscape Print photos with a border Select the Print in grayscale option Print postcardsPrint black and white photos To print in grayscalePrint panoramic photos Select any other print settings you want, then click OKOrganize, edit, and share digital images in creative ways HP Photosmart softwarePrint on index cards and other small media Use the Toolbox MaintenanceToolbox dialog box Open the ToolboxAlign the print cartridge Clean the print cartridge automaticallyClick the Estimated Ink Levels tab View estimated ink levelsInsert or replace the print cartridge To insert or replace a print cartridge Remove ink from your skin and clothingPrint a sample Get print cartridge ordering informationPrint a test Click Print a Sample HP Digital Imaging Monitor iconStore the printer and print cartridge Storing the printerStore the print cartridges Chapter Maintenance Solution TroubleshootingSoftware installation issues Printer software did not install successfullyMissing HP Photosmart Software Printing and hardware issuesTo install the HP Photosmart Software Printout did not appear Printer is plugged in, but it will not turn on SolutionComputer and printer lost communication Cause Solution Restart the computer An Unknown device message appeared Cause Printing is very slow Cause Printer did not print borderless photosCould not save photos from the computer to the memory card Click More color options Printer ejected the paper when preparing to printPress Ctrl+Alt+Delete Printout is rippled or curledPrint quality is poor Cause Printout does not appear as it should Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution Photo printed with borders Device messagesNo page came out of the printer Print quality is poorPrint cartridge is missing or incorrect Low on inkPrint cartridge is old or damaged Memory card has been inserted upside down Print carriage has stalled Printer is out of paperThere is a paper jam Paper loaded does not match the paper size selectedCommunication with the printer has been lost There was a problem with the memory cardInsert only one memory card at a time To order print cartridges from your desktop Shop for ink suppliesChapter Shop for ink supplies Phone support period HP support and warrantyCheck the HP support Web site first HP support by phoneAfter the phone support period Placing a callHP Warranty Additional warranty options Chapter HP support and warranty System requirements SpecificationsPrinter specifications International Regulatory notices Regulatory and environmental informationChapter Environmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsEnvironmental product stewardship program