HP 420 manual Troubleshooting, Printer Hardware Problems, Status light is flashing red, Solution

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5 Troubleshooting

The HP Photosmart 420 series GoGo Photo Studio is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

Printer Hardware Problems

Printing Problems

Bluetooth Printing Problems

Error Messages

For troubleshooting information about using the HP Photosmart software and printing from a computer, see the onscreen HP Photosmart Printer Help. For information about viewing the onscreen Printer Help, see Finding More Information.

For information about troubleshooting issues involving the HP Photosmart 420 series camera, see the Camera User's Manual.

Printer Hardware Problems

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer, HP recommends using a USB cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields. The supplied USB cable meets this recommendation.

The Status light is flashing red.

Cause The printer requires attention. Try the following solutions.

Solution

Check the camera Image Display for instructions. If you have a digital camera connected to the printer camera port or the bundled camera in the camera port, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.

HP Photosmart 420 series GoGo Photo Studio Printer User's Manual

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Contents HP Photosmart 420 series Page Safety Information Copyrights and TrademarksTrademarks Regulatory Model Identification Number VCVRA-0501Page Page Contents HP Photosmart 420 series GoGo Photo Studio Welcome Finding More Information Printer Parts Front View ClosedFront View Open Rear of PrinterIndicator Lights Control Panel Total Images Summary Screen Print Images ScreenInternal Battery Compartment Available Accessories Remote ControlGoGo Photo Studio connected to AC power Battery InformationGoGo Photo Studio running on battery To install the remote battery GoGo Photo Studio MenusGoGo Photo Studio Menu Tabs To use the GoGo Photo Studio menusTo Navigate the Menus Menus Print MenuPage Chapter Getting Ready to Print Loading PaperChoosing the Best Paper for the Job To Print Use This PaperLoading Your Paper To load paperInserting Print Cartridges Insert the cartridge Store the cartridge when it is not in the printer Connecting the CameraAlign the cartridge Dock the camera on the printer Printing from the Docked Camera Printing BasicsViewing Images to Print Improving the Quality of Your Images Printing ImagesPrinting from Other Devices To print the current imageTo print only new images To print all imagesComputer About HP Image Zone and HP Instant ShareTransferring to a Computer To transfer images to a computerBluetooth Wireless Devices PictBridge-certified CameraChapter Cleaning and Maintaining the Printer Cleaning the Outside of the PrinterCleaning the Print Cartridge Maintaining and transportingCleaning the Print Cartridge Contacts To clean the print cartridge contactsPrinting a Test Aligning the Print CartridgeUpdating the HP Photosmart Software To download the software WindowsClick the Applications tab, then click HP Software Update Storing the HP Photosmart GoGo Photo StudioStoring the Print Cartridges To download the software MacintoshMaintaining the Quality of Photo Paper Transporting the HP Photosmart GoGo Photo StudioStoring Photo Paper Handling Photo PaperExtending the handle Troubleshooting Printer Hardware ProblemsSolution Status light is flashing redButtons on the control panel do not respond On light flashed briefly after I turned the printer offSave button on the control panel does not respond Page Printer is plugged in, but it will not turn on Solution Remote does not work Cause Camera buttons are not workingCamera batteries will not charge Solution Printing ProblemsNothing is displayed on the television Cause Image printed at an angle or is off-center Solution Paper does not feed into the printer correctly SolutionNo page came out of the printer Solution Blank page came out of the printer Solution Paper jammed while printingPrint quality is poor Solution Printer ejects the paper when preparing to printSome commands in the menus are dimmed Solution Bluetooth Printing Problems Error MessagesError message Already connected to a camera Error message Check computer connectionChapter Printer Specifications SpecificationsSystem Requirements Category Specifications Power ConsumptionMedia Types Recommended during operation 15-35 CCategory Specifications HP Tri-color 14 ml HP Gray Photo Video File FormatsChapter HP Customer Care HP Customer Care by phoneAdditional Warranty Options Return to HP Repair Service North America OnlyPlacing a call Index USB Regulatory notices Hewlett-Packard CompanyQ6366-90190
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420 specifications

The HP 420 is a highly regarded model in the realm of printing, celebrated for its exceptional performance and versatile capabilities. Targeted primarily at small to medium-sized businesses, the HP 420 offers a remarkable balance of efficiency, reliability, and print quality.

One of the main features of the HP 420 is its fast print speeds, which can reach up to 40 pages per minute. This is essential for workplaces that require high-volume printing without sacrificing quality. The first page out time is notably quick, often less than 10 seconds, which ensures that users won't have to wait long for their documents.

The HP 420 employs advanced laser printing technology, which guarantees sharp text and vibrant images. This technology is particularly advantageous for documents that require clarity and precision, such as reports, presentations, and marketing materials. The printer supports various media types and sizes, enabling it to handle everything from envelopes to glossy photo paper with ease.

Another significant aspect of the HP 420 is its robust built-in security features. With network security protocols and options for secure printing, users can rest assured that their sensitive information is protected from unauthorized access. This is increasingly important in today's digital landscape, where data breaches are a constant threat.

In terms of connectivity, the HP 420 is equipped with multiple options including USB, Ethernet, and wireless capabilities. This allows for seamless integration into different office environments, enabling users to print from a variety of devices, including smartphones, tablets, and computers. The printer is also compatible with cloud printing services, which enhances its accessibility and convenience for users on the go.

The HP 420's user-friendly interface features an intuitive control panel and easy-to-navigate menus, making it simple for users to manage settings and operations. Additionally, the printer offers automatic duplex printing, which reduces paper consumption and promotes sustainability—an increasingly valued characteristic in modern workplaces.

Maintenance is straightforward with the HP 420, as it includes easy-to-replace toner cartridges and a long-life imaging drum. This not only maximizes uptime but also lowers the total cost of ownership, making it an economical choice for businesses looking to optimize their printing processes.

In conclusion, the HP 420 stands out for its high-speed printing, advanced security features, versatile connectivity options, and user-friendly design. Whether for high-volume office environments or flexible work settings, the HP 420 is engineered to meet the demands of today's fast-paced business world, delivering exceptional results with every print.