HP 4250 manual

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2I have not been able to print from any client to the intended printer.

3The printer's Property page in Network Neighborhood does not work properly. An error message appears whenever a change is accepted.

4A printer had to be taken off the network for repair, and it was replaced by one having a different IP address. Print jobs reach the queue but never print.

5The PSA is set up to use DHCP. When I powered it off and then powered it back up again, DHCP reassigned it to a different IP address than it had previously. Now the clients can no longer print. How can I avoid this?

6I changed the printer name and now the clients cannot print.

The IP address or printer name may not be correctly configured for the desired printer. Verify that the PSA can print to the printer by using the "print test page" functionality of the printer property page in the web interface of the PSA. If the test page does not print, there is a problem in the communication between the PSA and the printer. See more information about the TCP/IP and DNS Settings page or the Microsoft Network Settings page.

The PSA may be unable to communicate with a domain controller in order to verify the clients ID and password. Check the Domain Membership Status field on the Microsoft Network Settings page to verify that the PSA can communicate with the domain controller.

If NT Domain Security is enabled, the security settings may have changed. Verify that the user has authority to print. This can be done from the PSA's web interface by selecting Print Shares- >Security. By default, the group Everyone has permission to print. If Everyone does not have permission to print, add it.

If NT Domain Security is enabled, verify that the group Everyone exists in the domain.

The user you are logged in as may not have the appropriate permissions to perform the operation. For NT Domain security, verify that the user you are logged in as is a member of the Domain Administrators group. If you are not using NT Domain security, verify that there is an administrator account on the PSA with the same name and password as the user that you are logged in as.

Open a web browser, point it at the PSA, and select the Print Shares page. Select the Properties page for that printer. Change the IP address

or DNS host name for the printer and click

. If the printer was

stopped in the middle of a print job, that job will be lost, but any other jobs in the queue will now print to the new printer.

Use a WINS server along with DHCP, so that when the PSA powers up it will always be reassigned the same IP address.

If you are not using WINS, you may alternatively set the PSA IP address manually and have the DHCP administrator select an IP Address Pool range which excludes the PSA address.

Or, have the DHCP administrator supply the PSA with an "infinite lease" duration for its assigned IP address.

Use the Windows Add Printer wizard at the clients and enter or browse to the new printer name. Also, delete the client's old printer driver which referred to the previous printer name.

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Contents General Information Initial Set UpMaintenance TroubleshootingHP Print Server Appliance Documentation For Firmware Version Product Introduction Product OverviewProduct Description Operation and ManagementProduct Updates Compatibility with HP Print ServersCompatibility with Other Non-HP Print Servers Page Model Number Product SpecificationsSystem Requirements Language Options and Power Cord RequirementsWhat Ships in the Box Supported ClientsSupported Printers Supported Web BrowsersPhysical Specifications Security FeaturesElectrical Specifications Environmental SpecificationsSafety Certifications Accessing the Web Interface Web Interface for the PSASupported Web Browsers Overview Print ServicesDiagnostics MenuDisk Usage Print Server NameAppliance Status System LoadChanging the Date and Time System Messages for Date and Time Steps for Installation and Configuration Getting StartedWhat Ships in the Box Install printers on clients Back up the settings Installing Printers on Clients For Windows 2000 and XP Clients Bypassing Point and PrintConfiguring Printing for Unix Clients Configuring Print Queues for BSD-like SystemsFor Windows NT Clients Printing a Test File Configuring Print Queues Using SAM HP-UX SystemsComplete the Add Remote Printer/Plotter screen Be sure to check the box Remote Printer is on a BSD SystemLpr -Pprintername filename LED Name Description LEDsFront Panel Display Power Button Starting Up and Shutting Down the PSAEnter and Cancel Buttons Power LEDMessages on the Front Panel Direction ButtonsNumeric Keypad Making EntriesDisplay Action Configuring the IP Address Using the Front PanelConfiguring the IP Address Starting Front Panel OperationDisplay Action Setting or Changing the Front Panel Password Page Hardware Installation Desktop/Rack Shelf/Under-Printer InstallationRackmount Installation Cable Connections Page TCP/IP and DNS Settings TCP/IP and DNS SettingsSubnet Mask Manually specify IP informationAt a workstation, access the web browser Configuring the PSA Using the Web InterfaceMicrosoft Network Settings Microsoft Network SettingsMicrosoft Network Settings Field Name Description Appliance Name Workgroup EnableAuthentication Automatically Print ServerMembership Administrator Name DomainAdministrator Password SpecifiedMicrosoft Windows Domain Authentication Features Enabling and Disabling Microsoft Domain Security Adding the PSA to a DomainAdministrator Accounts for the PSA Granting Printer Access or Authority to Users and GroupsLPD Printing LPDEnable LPD printing from specified hosts LPD SettingsField Name Description Disable LPD printing Enable LPD printing from ALL hostsConfiguring LPD Printing Snmp Settings Snmp and the PSASnmp Traps User Name Snmp SettingsField Name Description Enable SNMPv3 Authentication KeyColdStart Status current TrapTestLogEventCriticalAlert SNMPv3 Initial Account Creation Through the PSAs Web Interface Removing the SNMPv3 Account Print Shares Print Shares OptionPrint Share List Field Description Names Share StatusActive Delete Adding a Print Share to the PSAHP Business Inkjet Printers HP Color LaserJet PrintersHP LaserJet Printers TCP/IP and DNS Settings Add Print Share of 3Field Names Description Description optional Add Print Share of 3 Field Names DescriptionNetwork Places My Network PlacesPage Print Jobs Viewing and Managing Print JobsProperties Print Share PropertiesPause printing from this print share Printer Network ConnectorPrevent the print share from being used, just from being Displayed in Network Neighborhood or in My Network PlacesDrivers Field Name Description Printer DriverPrint Share Security Select Access Type Domain MembersPrint Share Security System Messages for Driver Management Printer Driver ManagementCom/go/psawhitepapers Client side rendering PsawhitepapersAdding a New Printer Driver New Printer Driver Field Name Description Adding a New Printer DriverDrivers Highlight the driver to install and click New Printer Driver Field Name Description Installing Printer Drivers Scenario Security Warning When Adding New DriversResolution Driver Name MismatchPage Administrator Accounts Configuring the Administrator AccountAdding a Local Administrator Account Local Administrator AccountsConfirm Password Deleting a Local Administrator Account Local Administrator PasswordField Names Description Administrator Name Adding a Domain Administrator Account Domain Administrator AccountsDomain Members Select Accounts fromSingle Sign-On SSO Basic AuthenticationConfiguring Internet Explorer SSL Certificates SSL CertificateSSL Certificate Page Viewing the SSL Certificate Requesting a New Certificate Creating a Self-Signed Certificate Self-Signed Certificate Field Names DescriptionDays Requesting a Signed Certificate from a Certificate Authority Page Installing a Certificate from a Certificate Authority Page Backing Up Network Settings and Printer Information Restore Configuration Successful window appears. Click Resetting the PSA to Factory Defaults Front PanelUpgrading the Firmware on the PSA Restarting or Rebooting the PSAPage System Summary TCP/IP Network Configuration Information Microsoft Network Configuration Information Snmp Traps Information LPD Configuration Information Installed Printer Drivers Information Diagnostic Report System Domain Controllers Printer Status Full Event Log Messages Event LogButton Description Name Buttons on the Event LogFields on the Event Log Event Log Filters Page Initiated standard shutdown Completed standard startupCompleted non-standard startup -- followed abrupt shutdown Running on UPS battery due to power failure Shutdown initiated due to low UPS batteryShutdown initiated. UPS battery run time expired Shutdown cancelled. Normal power restored Category Networking Cannot communicate with any domain controllers Cannot communicate with domain controller Level ErrorAction Category SecurityAction Failed Wins name resolution Level Error Category Networking Controller, the PSA will not be able to authenticate users Cannot communicate with any Wins servers Cannot communicate with any DNS servers Authentication failed Level Error Category Security Action Action Page Detected printer problem Changed IP address Added printerDeleted printer Cleared log file Upgraded firmwareChanged printer IP address Deleted printer driverBacked up settings Failed to restore settings from backup fileAdded administrator account Changed Windows domain or workgroup name Deleted administrator accountEnabled NT domain authentication Changed Wins server addressDisabled NT domain authentication Enabled LPD printing for all hostsAdded account in NT domain Failed to create NT domain machine account Enabled LPD printing for specified hostsDisabled LPD printing for all hosts Set NT user capabilitiesChanged PSA name Failed to join NT domainChanged SSL encryption level Removed administrator access from domain accountsSecurity--Administrators Changed DNS server address Changed timeInstalled certificate from a certificate signing authority Installed self-signed certificateDisabled Snmp v1/v2 Enabled Snmp v1/v2Removed destination from Snmp trap notification list Enabled Snmp v3Disabled Snmp v3 Added destination to Snmp trap notification listDeleted Wins server Enabled redirection to HttpsDisabled redirection to Https Added Wins serverDeleted DNS server Failed to upgrade firmwareFailed to backup settings Added DNS serverInstalled printer driver Created NT domain accountJoined NT domain Initialized printer driver Printer driver installation failed Level ErrorAction Page Add Printer Wizard and Add Driver Wizard System MessagesPage Page Page Installing driver Informational Installing Printer Drivers Page Page Print Shares Page Driver Management Date / Time Microsoft Network Settings TCP/IP and DNS SettingsPage LPD Printing Snmp SettingsJoined to domain controllers AdministratorsSSL Certificate Backup, Restore, Upgrade, and Restart PagesBackup, Restore, Upgrade in progress Cposupport Event Log Troubleshooting the HP Print Server Appliance Hardware Problems# Condition Num. Condition Possible Cause/Solution Configuration ProblemsTo find the PSA more quickly Security tab General tabScheduling tab Sharing tabPage Num. Condition Printing ProblemsPage Initialize the driver for that printer Verify the DNS lookup tables using the following stepsPage Download the latest firmware for the PSA Printer Driver ProblemsAdministrators-Add Domain Accounts page in the PSAs web LED Normal Conditions Security ProblemsAbout the Indicator Lights LEDs LED Problem ConditionsFrequently Asked Questions ConfigurationPrinting Printer Driver Power Outages Answers ConfigurationCan I use Web Jetadmin to manage my PSA? Is the PSA compatible with non-HP print servers? Can the PSA be configured via TELNET?Can I use a hyphen in the PSA name? Can the PSA integrate into a Windows 2000 environment?Can the PSA accept print jobs from Unix clients? Can I print in a Novell environment?How are print jobs sent to the PSA? Verify the DNS lookup tables using the following steps Jobs are getting stuck on the PSA for one of my printers Printer DriversPage How do I connect an uninterruptible power supply UPS? Page Contact HP Warranty, Regulatory, and Licensing Information Hewlett-Packard Limited Warranty StatementHP Product Duration of Limited Warranty Regulatory Statements FCC Statement USA Local Warranty StatementsAustralia Safety CertificationsEuropean Community Electromagnetic EmissionsSignature of HP Representative Trademarks and Copyrights HP Limited Warranty/Limitation of LiabilityHP Software License Page Other Software Licenses 412 268-4387, fax 412 268-7395 tech-transfer@andrew.cmu.edu Copyright c 1995-1997 The Apache Group All rights reserved Version 2, June 1991 Copyright c 1989 GNU General Public LicenseGNU General Public License Page Page USA Version 2, June 1991 Copyright C GNU Library General Public LicensePage Page Page Page Page Copyright c 2000 Gregory Trubetskoy. 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