HP 4250 manual Initialize the driver for that printer

Page 172

7The status of a print job is Unknown on the Jobs page for that printer in the web interface.

8I am trying to print a large print file. Is there a maximum size of print job that the PSA will handle?

9There are a lot of jobs spooled on the PSA. Is there a limit?

10I am trying to print in Landscape mode, Duplex mode, or multiple copies, but the margins are offset.

11The performance of the PSA is very slow when connecting to the PSA via Network Neighborhood or when opening a printer's Property Page in Network Neighborhood.

Delete the print job and resend it.

There is no limit for a file size that the PSA can handle.

Up to 10,000 jobs can be spooled at a time, which might be further restricted by the disk space available on the PSA.

If you have not done so, upgrade your firmware to version 2.4.x and

initialize the driver for that printer.

Delete the print driver from the computer and delete the port created for it. Install the print driver on the computer as a network printer and browse to the print queue on the PSA.

Several workarounds or solutions are available. Performance issues can be subjective. If printing seems to be slow using the PSA, compare printing through some other means (such as an LPR port on the workstation that prints directly to the printer's IP address). A comparison helps to identify general network, printer, or application problems versus specific print server PSA problems.

Upgrade the PSA firmware. Click here to download the most current firmware version for the PSA. The latest firmware revision (2.4.x or newer) should fix the following conditions:

Slow printing/performance - At first printing is fast, afterwards printing seems to be very slow. Turning the print PSA off then on seems to help.

Slow Web Pages - When attempting to access or make changes to the Web page for the PSA, the Web pages are very slow.

Locks up - PSA locks up or is unable to print. Turning the PSA off and then on seems to help.

Verify the configuration of the DNS server with the network administrator. An incorrectly configured entry on the DNS server for the PSA can cause delays:

connecting to a printer in Network Neighborhood

delays displaying the Property page in Network Neighborhood

in printing

The PSA must have a correctly configured DNS server and the PSA requires entries in both the DNS server's forward and reverse lookup tables. If the DNS server is not configured properly, when a computer tries to connect to the PSA through Network Neighborhood, it could take one to two minutes while the PSA tries to communicate with the DNS server.

Verify the DNS lookup tables using the following steps:

Image 172
Contents Initial Set Up MaintenanceTroubleshooting General InformationHP Print Server Appliance Documentation For Firmware Version Product Overview Product IntroductionOperation and Management Product DescriptionCompatibility with HP Print Servers Product UpdatesCompatibility with Other Non-HP Print Servers Page Product Specifications Model NumberLanguage Options and Power Cord Requirements System RequirementsSupported Clients Supported PrintersSupported Web Browsers What Ships in the BoxSecurity Features Physical SpecificationsEnvironmental Specifications Electrical SpecificationsSafety Certifications Web Interface for the PSA Accessing the Web InterfaceSupported Web Browsers Print Services DiagnosticsMenu OverviewPrint Server Name Appliance StatusSystem Load Disk UsageChanging the Date and Time System Messages for Date and Time Getting Started Steps for Installation and ConfigurationWhat Ships in the Box Install printers on clients Back up the settings Installing Printers on Clients Bypassing Point and Print For Windows 2000 and XP ClientsConfiguring Print Queues for BSD-like Systems Configuring Printing for Unix ClientsFor Windows NT Clients Configuring Print Queues Using SAM HP-UX Systems Complete the Add Remote Printer/Plotter screenBe sure to check the box Remote Printer is on a BSD System Printing a Test FileLpr -Pprintername filename LEDs LED Name DescriptionPower Button Starting Up and Shutting Down the PSA Enter and Cancel ButtonsPower LED Front Panel DisplayDirection Buttons Numeric KeypadMaking Entries Messages on the Front PanelConfiguring the IP Address Using the Front Panel Configuring the IP AddressStarting Front Panel Operation Display ActionDisplay Action Setting or Changing the Front Panel Password Page Desktop/Rack Shelf/Under-Printer Installation Hardware InstallationRackmount Installation Cable Connections Page TCP/IP and DNS Settings TCP/IP and DNS SettingsManually specify IP information Subnet MaskConfiguring the PSA Using the Web Interface At a workstation, access the web browserMicrosoft Network Settings Microsoft Network SettingsMicrosoft Network Settings Field Name Description Workgroup Enable Authentication AutomaticallyPrint Server Appliance NameAdministrator Name Domain Administrator PasswordSpecified MembershipMicrosoft Windows Domain Authentication Features Adding the PSA to a Domain Enabling and Disabling Microsoft Domain SecurityGranting Printer Access or Authority to Users and Groups Administrator Accounts for the PSALPD LPD PrintingLPD Settings Field Name Description Disable LPD printingEnable LPD printing from ALL hosts Enable LPD printing from specified hostsConfiguring LPD Printing Snmp and the PSA Snmp SettingsSnmp Traps Snmp Settings Field Name Description Enable SNMPv3Authentication Key User NameTrapTest ColdStart Status currentLogEventCriticalAlert SNMPv3 Initial Account Creation Through the PSAs Web Interface Removing the SNMPv3 Account Print Shares Option Print SharesPrint Share List Status Field Description Names ShareActive Adding a Print Share to the PSA DeleteHP Color LaserJet Printers HP Business Inkjet PrintersHP LaserJet Printers Add Print Share of 3 TCP/IP and DNS SettingsField Names Description Add Print Share of 3 Field Names Description Description optionalMy Network Places Network PlacesPage Viewing and Managing Print Jobs Print JobsPrint Share Properties PropertiesPrinter Network Connector Prevent the print share from being used, just from beingDisplayed in Network Neighborhood or in My Network Places Pause printing from this print sharePrinter Driver Drivers Field Name DescriptionPrint Share Security Domain Members Select Access TypePrint Share Security Printer Driver Management System Messages for Driver ManagementCom/go/psawhitepapers Psawhitepapers Client side renderingAdding a New Printer Driver Adding a New Printer Driver New Printer Driver Field Name DescriptionDrivers Highlight the driver to install and click New Printer Driver Field Name Description Installing Printer Drivers Security Warning When Adding New Drivers ResolutionDriver Name Mismatch ScenarioPage Configuring the Administrator Account Administrator AccountsLocal Administrator Accounts Adding a Local Administrator AccountConfirm Password Local Administrator Password Deleting a Local Administrator AccountField Names Description Administrator Name Domain Administrator Accounts Adding a Domain Administrator AccountSelect Accounts from Domain MembersBasic Authentication Single Sign-On SSOConfiguring Internet Explorer SSL Certificate SSL CertificatesSSL Certificate Page Viewing the SSL Certificate Requesting a New Certificate Self-Signed Certificate Field Names Description Creating a Self-Signed CertificateDays Requesting a Signed Certificate from a Certificate Authority Page Installing a Certificate from a Certificate Authority Page Backing Up Network Settings and Printer Information Resetting the PSA to Factory Defaults Front Panel Restore Configuration Successful window appears. ClickRestarting or Rebooting the PSA Upgrading the Firmware on the PSAPage System Summary TCP/IP Network Configuration Information Microsoft Network Configuration Information Snmp Traps Information LPD Configuration Information Installed Printer Drivers Information Diagnostic Report System Domain Controllers Printer Status Full Event Log Event Log MessagesButtons on the Event Log Button Description NameFields on the Event Log Event Log Filters Page Completed standard startup Initiated standard shutdownCompleted non-standard startup -- followed abrupt shutdown Shutdown initiated due to low UPS battery Running on UPS battery due to power failureShutdown initiated. UPS battery run time expired Shutdown cancelled. Normal power restored Category Networking Cannot communicate with domain controller Level Error Cannot communicate with any domain controllersCategory Security ActionAction Failed Wins name resolution Level Error Category Networking Controller, the PSA will not be able to authenticate users Cannot communicate with any Wins servers Cannot communicate with any DNS servers Authentication failed Level Error Category Security Action Action Page Detected printer problem Added printer Changed IP addressDeleted printer Upgraded firmware Changed printer IP addressDeleted printer driver Cleared log fileFailed to restore settings from backup file Backed up settingsAdded administrator account Deleted administrator account Enabled NT domain authenticationChanged Wins server address Changed Windows domain or workgroup nameEnabled LPD printing for all hosts Disabled NT domain authenticationAdded account in NT domain Enabled LPD printing for specified hosts Disabled LPD printing for all hostsSet NT user capabilities Failed to create NT domain machine accountFailed to join NT domain Changed PSA nameRemoved administrator access from domain accounts Security--Administrators Changed DNS server addressChanged time Changed SSL encryption levelInstalled self-signed certificate Installed certificate from a certificate signing authorityEnabled Snmp v1/v2 Disabled Snmp v1/v2Enabled Snmp v3 Disabled Snmp v3Added destination to Snmp trap notification list Removed destination from Snmp trap notification listEnabled redirection to Https Disabled redirection to HttpsAdded Wins server Deleted Wins serverFailed to upgrade firmware Failed to backup settingsAdded DNS server Deleted DNS serverCreated NT domain account Installed printer driverJoined NT domain Printer driver installation failed Level Error Initialized printer driverAction Page System Messages Add Printer Wizard and Add Driver WizardPage Page Page Installing driver Informational Installing Printer Drivers Page Page Print Shares Page Driver Management Date / Time TCP/IP and DNS Settings Microsoft Network SettingsPage Snmp Settings LPD PrintingAdministrators Joined to domain controllersBackup, Restore, Upgrade, and Restart Pages SSL CertificateBackup, Restore, Upgrade in progress Cposupport Event Log Hardware Problems Troubleshooting the HP Print Server Appliance# Condition Configuration Problems Num. Condition Possible Cause/SolutionTo find the PSA more quickly General tab Scheduling tabSharing tab Security tabPage Printing Problems Num. ConditionPage Verify the DNS lookup tables using the following steps Initialize the driver for that printerPage Printer Driver Problems Download the latest firmware for the PSAAdministrators-Add Domain Accounts page in the PSAs web Security Problems About the Indicator Lights LEDsLED Problem Conditions LED Normal ConditionsConfiguration Frequently Asked QuestionsPrinting Printer Driver Answers Configuration Power OutagesCan I use Web Jetadmin to manage my PSA? Can the PSA be configured via TELNET? Can I use a hyphen in the PSA name?Can the PSA integrate into a Windows 2000 environment? Is the PSA compatible with non-HP print servers?Can I print in a Novell environment? Can the PSA accept print jobs from Unix clients?How are print jobs sent to the PSA? Verify the DNS lookup tables using the following steps Printer Drivers Jobs are getting stuck on the PSA for one of my printersPage How do I connect an uninterruptible power supply UPS? Page Contact HP Hewlett-Packard Limited Warranty Statement Warranty, Regulatory, and Licensing InformationHP Product Duration of Limited Warranty Local Warranty Statements Regulatory Statements FCC Statement USASafety Certifications European CommunityElectromagnetic Emissions AustraliaSignature of HP Representative HP Limited Warranty/Limitation of Liability Trademarks and CopyrightsHP Software License Page Other Software Licenses 412 268-4387, fax 412 268-7395 tech-transfer@andrew.cmu.edu Copyright c 1995-1997 The Apache Group All rights reserved GNU General Public License Version 2, June 1991 Copyright c 1989GNU General Public License Page Page USA GNU Library General Public License Version 2, June 1991 Copyright CPage Page Page Page Page Copyright c 2000 Gregory Trubetskoy. All rights reserved Page Page Page Page Page Page Page Page Page Page Page Page
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