Printer Driver Problems

13HP LaserJet print jobs are missing text of graphics, or are printing garbage.

14The Xerox Document Center 265ST fails to print from the PSA. Print jobs hang in the queue.

15I'm unable to see any advanced printing options in the Print Preferences pages on 2K or XP clients.

16I am having problems printing advance features like Watermark, N-up, Rotate 180*, back to front, Booklet...or other advanced printing features.

It is strongly recommend that the PSA's firmware be upgraded to latest (2.4.x or newer) to alleviate problems with printer drivers. Click here to

download the latest firmware for the PSA.

Remove the printer driver from the PSA and from any computer printing to that printer. Download the latest printer driver form the HP Web site and install it on the PSA.

These Xerox printers use their own print server cards that require the remote name to be lp (in lower case only). In Printer Properties, Other print server must be selected. The Remote Queue Name must be lp (lower case).

Newer Windows 2K and XP drivers now use a new print driver architecture. This new architecture is not compatible with the PSA firmware 2.3.252 or older. Upgrade the PSA firmware to 2.5.XX and reload the 2K/XP printer driver. Select the option "Use client side rendering".

Newer Windows 2K and XP drivers now use a new print driver architecture. This new architecture is not compatible the PSA firmware 2.3.252 or older. Upgrade the PSA firmware to 2.5.x and reload the 2K/ XP printer driver. Select the option "Use client side rendering".

Num. Condition

1I can't install the Windows 9x driver for a printer for which I already have a Windows NT, 2K, or XP driver installed.

Possible Cause/Solution

Your Windows 9x driver may not have the same name in its .inf file as the Windows NT, 2K, or XP drivers. Please contact HP support.

2I am using Internet Explorer 6 and am trying to install and initialize a driver. I keep getting a message about Java having to be turned on. How do I do this?

Before drivers can be installed, Java must be installed and JavaScript enabled in your web browser. JavaScript can be enabled in Internet Explorer, under:

Internet Options-->Security (tab)-->Custom Level (button)-->Scripting-- >Scripting of Java Applets (subheading)

If a Java virtual machine is not installed in the browser, refer to Sun Microsystem's web site or to Microsoft's web site for information about downloading one. Then make sure the virtual machine is turned on. In Internet Explorer, go to:

Internet Options-->Security (tab)-->Custom Level (button)-->Microsoft

Select any option other than "disable".