HP book XE2 manual HP OmniBook XE2 Troubleshooting and Diagnostics

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This chapter includes troubleshooting and diagnostic information for testing the functionality of the OmniBook and identifying faulty modules:

∙Troubleshooting information

Troubleshooting the problem (page 3-2).

Verifying the repair (page 3-3).

Suggestions for troubleshooting (page 3-4).

∙Diagnostic tools

OmniBook hardware diagnostic program (page 3-11).

Power-on self-test (page 3-16).

Desktop Management Interface (page 3-20).

BIOS Setup utility (page 3-22).

HP OmniBook XE2

Troubleshooting and Diagnostics

3-1

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Contents Page Edition History Contents Tables FiguresHP OmniBook XE2 Address or Number IntroductionSources of OmniBook Information SourceOmniBook XE2 OmniBook Front View Features and OperationOmniBook Bottom View OmniBook Status Lights Turning the OmniBook On and OffActivating Power Modes Status Lights LED PCA Checking the Status of the OmniBookHot Key Using Fn Hot KeysResetting the OmniBook Fn Hot Keys00000 9FFFF A0000 Bffff C0000 Cffff D0000 Dbfff System ResourcesSystem Interrupts System MemoryDMA Channels System Input/Output Addresses 100-3FFOmniBook XE2 Specifications SpecificationsSoftware Security Features Environmental Limits Major ICs Internal Design Replaceable Module DiagramDocking port 10. Functional StructurePage Removal Cross-Reference Screw Thread Size Recommended Screw TorquesTorque kgfcm Torque lbfin Removal Procedure Removing the BatteryRequired Equipment Product Number RAM Board Replacement Part NumbersRemoving a RAM Board DescriptionReleasing the RAM Module Latches Reassembly Notes Exchange Part Number Hard Disk Drive Replacement Part NumberRemoving the Hard Disk Drive Part NumberPart Feet RAM Module Cover Replacement ProcedureReplacing Small Parts Replacing Small Parts User-ReplaceableRemoving the Fan HP Authorized Service Providers OnlyRemoving the Keyboard Cover and Screws Removing the KeyboardInstalling the Keyboard Reassembly Notes Removing the Display Assembly Reassembly Notes Removing the Display AssemblyRemoving the LCD Module Removing the LCD Module Reassembly Notes Removing the Top Case Removing the Top Case10. Detaching the Bottom Case Technology Code DD Removing the CPU and Motherboard11. Removing the CPU and Motherboard Storing the Serial Number Electronically Installing a New Serial Number Label Removing Bottom Case Components Removing Other ComponentsRemoving Display Components Removing Top Case ComponentsLED PCA Modem PCA Motherboard RAM Board Removal ProceduresHP OmniBook XE2 Troubleshooting and Diagnostics Troubleshooting the Problem TroubleshootingVerifying the Repair Bios Setup Suggestions for TroubleshootingScope of Diagnostic Tools Power-On DMI/TopTools Self-Test If installedSymptom Troubleshooting SuggestionsStartup Repair Center Comments Power/BatteryCall Center Suggestions Repair Center Likely CausesTouch pad Floppy drive Call Center SuggestionsSerial/Parallel Miscellaneous Accessories OmniBook Diagnostic Program Diagnostic ToolsCreating a Diagnostic Floppy Disk Enter Running the Diagnostic TestCode Suggestions System Tests OmniBook Diagnostic Error CodesHard Disk Tests SMBus Tests IR Tests FIR enabled, undocked Power-On Self-TestPost Description Post Terminal-Error Beep CodesPost Messages Beep Codes02B0 Diskette drive a error 02B1 Diskette drive B error Message Description Press F1 to resume, F2 to Setup, F3 for previousDesktop Management Interface DMI Installing the DMI PackageUninstalling the DMI Package Using the DMI InterfaceContents of the DMI Package Running the Bios Setup Utility Bios Setup UtilityBios Setup Menus and Parameters Security Menu Power APM MenuExit Menu Boot MenuPage Exploded View Except Display Components Exploded View Display Components Exploded View Motherboard Components Technology Code OmniBook XE Replaceable Parts HP Part NumberHP Exchange Part Number DescriptionLCD CVR, ADI 12 TFT LCD CVR, CPT 14 TFT DC/DD PCA, NO-MODEM Layer Accessory Replaceable Parts Order From Cover, Label ProtectQuanta Part Number Order From Quanta Description Part Number Order From Quanta Part Number Reference LCD BKT, CPT 14 TFT DC/DD/DE DOOR, RAM Quanta Part NumberLCD CVR, CPT 14 TFT LCD Bezel Password Removal Policy OmniBook XE LCD Guidelines TFT Hewlett-Packard Display Quality StatementImperfections Not Allowed Type of Imperfection Mechanical Imperfections Details OmniBook XE Technology CodesPart Number P F1753-90004