HP book XE2 manual Floppy drive Call Center Suggestions, Touch pad

Symptom

Hard disk makes clunking or scratching noise

Hard disk makes buzzing or whining noise

Files are corrupted

Drive capacity is less than normal

Floppy drive

Call Center:

Suggestions

Back up the drive immediately.

Was the computer or drive dropped?

Back up the drive immediately.

Check for alternate noise sources, such as a PCMCIA drive or fan.

If a keystroke causes the sound to change, it may be power supply noise.

Run a virus scan program.

Check the disk surface by running Scandisk (Windows 95/98) or Disk Administrator (Windows NT). Or boot to DOS and run CHKDSK to look for problems, run CHKDSK /f to fix.

Use Recovery CD to restore original factory software.

Check the disk surface by running Scandisk (Windows 95/98) or Disk Administrator (Windows NT).

Check partitions using FDISK (Windows 95/98) or Disk Administrator (Windows NT).

Repair Center:

Likely Causes

Hard drive.

Depends on the source of the noise.

Hard drive.

Repair Center:

Comments

Check the computer and drive for evidence of customer abuse.

Use same suggestions shown at left.

Use same suggestions shown at left.

Recreate the Hibernate partition, then partition and format the disk.

General problems

Keyboard

Some or all keys do not work properly

PS/2 keyboard and mouse with Y- adapter do not work

Touch pad

General problems

Click button doesn’t work

Check floppy module contacts.

Check settings in BIOS Setup.

Check devices separately.

Check settings in Control Panel.

Check that the touch pad is enabled in BIOS Setup.

Floppy module or contacts.

Motherboard.

Keyboard.

Motherboard.

Y-adapter.

PS/2 device.

Motherboard.

Top case. Motherboard.

Top case. Motherboard.

Try reinserting the flex cable in the connector on the motherboard.

HP OmniBook XE2 Troubleshooting and Diagnostics 3-7