HP 800 G1 21.5 Non-Touch manual Troubleshooting without diagnostics, Run, All apps icon

Page 142

Poor performance.

Cause

Solution

 

 

 

Hard drive fragmented.

Defragment hard drive.

 

 

Program previously accessed did not release reserved memory

Restart the computer.

back to the system.

 

 

 

 

 

Virus resident on the hard drive.

Run virus protection program.

 

 

Too many applications running.

Windows 7:

 

1. Close unnecessary applications to free up memory.

 

2.

Add more memory.

 

3. Some applications run in the background and can be

 

 

closed by right-clicking on their corresponding icons in

 

 

the task tray. To prevent these applications from

 

 

launching at startup:

 

 

In Windows 7:

 

 

a.

Go to Start > All Programs > Accessories >

 

 

 

Run

 

 

b.

Type msconfig, and then press Enter.

 

 

c.

On the Startup tab of the System Configuration

 

 

 

Utility, clear applications that you do not want to

 

 

 

launch automatically, and the click OK.

 

 

In Windows 8:

 

 

a.

On the Start screen, right-click, and then select the

 

 

 

All apps icon.

 

 

b.

Under Windows System, click Run.

 

 

c.

Type msconfig, and then press Enter.

 

 

d.

On the Startup tab of the System Configuration

 

 

 

Utility, clear applications that you do not want to

 

 

 

launch automatically, and the click OK.

 

 

Some software applications, especially games, are stressful on

1. Lower the display resolution for the current application or

the graphics subsystem.

 

consult the documentation that came with the application

 

 

for suggestions on how to improve performance by

 

 

adjusting parameters in the application.

 

2.

Add more memory.

 

3. Upgrade the graphics solution.

 

 

Cause unknown.

Restart the computer.

 

 

 

 

132

Chapter 8 Troubleshooting without diagnostics

Image 142
Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 103 Installing a 3.5-inch hard disc drive100 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components ComponentSide components Rear components Positioning the computerAdjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogMisc parts Keyboards and mice Description Spare part numberMass storage devices Description Spare part number Webcam module Power button boardBoards Converter boardItem Description Spare part number Cables Sequential part number listing Spare part Description NumberIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsTools and software Requirements Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001Installing an access panel security screw Cable management coverAccess panel Removal and Replacement Procedures All-in One AIO Chassis Stand Height-adjustable/recline stand optionalTo remove the stand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Description Spare part number Optical drives DrivesReplacing a hard disc drive Hard drivesRemoving a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSystem board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page Display panel To install the antenna, reverse the removal proceduresDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utilities Computer Setup F10 Utility Configuration Computer Setup-StorageOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security USB Security Network BootDevice Security Slot SecuritySecurity 118 Computer Setup F10 Utility System SecurityDriveLock Security Computer Setup-PowerSecure Boot OptionDescriptionManagement OS PowerHardware Power ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersOnboard Devices Bios Power-OnBus Options Operations VGA ConfigurationDevice Options Option ROM LaunchConnected Bios Recovering the Configuration SettingsUpdate Bios via Network Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 128 in this guidePage Computer date and time display is incorrect Cause Solution Solving general problems130 Troubleshooting without diagnostics Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device OptionsRun 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories All apps iconOpen the access panel, press the power button, and see 134 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Tools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click Check136 Troubleshooting without diagnostics Device Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause Solution138 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution 140 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 142 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 146 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerPrinter will not turn on Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 149 EnterSolving Hardware Installation Problems 150 Troubleshooting without diagnosticsComputer will not start Cause Solution Solving Hardware Installation Problems 151Security USB Security 152 Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution 154 Troubleshooting without diagnosticsManager Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Poor performance is experienced Cause Solution Solving processor problems158 Troubleshooting without diagnostics Cause SolutionSolving CD-ROM and DVD problems Security Network BootMovie will not play in the DVD drive Cause Solution 160 Troubleshooting without diagnosticsCannot eject compact disc tray-load unit Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution 162 Troubleshooting without diagnostics Solving front panel component problemsSolving Internet access problems Unable to connect to the Internet Cause SolutionSelect Start Control Panel Solving Internet access problems 163Click Internet Options Solving software problems 164 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Control panel message Description Recommended action Post numeric codes and text messagesPost numeric codes and text messages DevicesPost error messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements 197 Country-specific requirementsCountry Accrediting Agency Appendix B Specifications Safety precautions Cleaning ComputerCapacitive strip sensor cable Password Clearing 192 power-on 192 setup Post error messages IndexSata System Recovery using recovery
Related manuals
Manual 4 pages 56.28 Kb