HP 800 G1 21.5 Non-Touch Password, Clearing 192 power-on 192 setup Post error messages Index

Page 210

fan

removing 80

spare part number 11, 17, 80, 87, 108

fan grommet, spare part number

12

 

 

 

fan sink assembly

 

 

spare part number

11

fan, power supply

31

features

 

 

 

overview

1

 

 

flash drive problems

161

flashing LEDs

189

 

front bezel

 

 

 

removing

100

 

 

spare part number

100

front components

3

 

front panel problems

162

G

general problems 130 grounding methods 28

H

hard disc drive 2.5-inch 47

2.5-inch, installing 54

2.5-inch, removing 49

3.5-inch 47

3.5-inch, installing 52

3.5-inch, removing 48 replacing 47 self-encrypting 47 solid state 47

types 47 hard drive

proper handling 32 SATA characteristics 33 spare part number 17 spare part numbers 13

Hard drive cable

spare part number 18 hard drive cable (data and power

assembly)

spare part number 16 hard drive carrier, spare part

number 12 hard drive connector

removing 108

hard drive isolation grommet, spare

part number

 

12

 

 

 

 

hard drive problems

135

 

hard drive recovery

 

 

 

 

Windows 7

176

 

 

 

 

Windows 8

168

 

 

 

 

hardware installation problems

150

 

 

 

 

 

 

heat sink

 

 

 

 

 

 

removing

70

 

 

 

 

heat sink assembly

 

 

 

 

spare part number

 

17

 

height adjustment 6

 

 

 

 

height adjustment stand

 

 

spare part number

 

11

 

height-adjustable/recline stand

removing

41

 

 

 

 

Help and Support

 

 

 

 

Windows 7

172

 

 

 

 

helpful hints

128

 

 

 

 

HP Recovery Disc Creator, using

174

 

 

 

 

 

 

I

 

 

 

 

 

 

installing

 

 

 

 

 

 

2.5-inch hard disc drive

54

3.5-inch hard disc drive

52

access panel security screw 38

battery 62

 

 

 

 

 

optical disc drive

 

56

 

 

Internet access problems

162

intrusion sensor with cable

 

 

spare part number

 

16

 

K

 

 

 

 

 

 

keyboard

 

 

 

 

 

 

cleaning

30

 

 

 

 

spare part numbers

12

 

keyboard problems

148

 

 

L

 

 

 

 

 

 

label, spare part number

12

LEDs

 

 

 

 

 

 

blinking PS/2 keyboard

189

left side panel

 

 

 

 

 

 

spare part number

 

24

 

spare part numbers

11

 

lower panel

 

 

 

 

 

 

removing

44

 

 

 

 

lower rear access panel

 

 

spare part number

 

44

 

LVDS (display) cable spare part number 16

M

 

 

 

media card reader

 

 

problems

138

 

 

memory

 

 

 

problems

156

 

 

memory module

 

 

removing

59

 

 

spare part numbers

14, 17

monitor problems

139

 

mouse

 

 

 

cleaning

31

 

 

problems

148

 

 

spare part numbers

12

mSATA SSD

 

 

 

removing

75

 

 

N

 

 

 

network problems

153

 

NFC assembly kit, spare part number 12

numeric error codes 181

O

opening the computer 35 operating guidelines 29 operating system media, Windows

8171 optical disc drive

replacing 56 optical drive

problems 159

spare part numbers 13 optical drive cable

spare part number 18 optical drive cable (data and

power assembly) spare part number 16

optical drive connector removing 108

overheating, prevention 29

P password

clearing 192 power-on 192 setup 192

POST error messages 180

200 Index

Image 210
Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 103 Installing a 3.5-inch hard disc drive100 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components ComponentSide components Rear components Positioning the computerAdjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating systemDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogMisc parts Keyboards and mice Description Spare part numberMass storage devices Description Spare part number Webcam module Power button boardBoards Converter boardItem Description Spare part number Cables Sequential part number listing Spare part Description NumberIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsTools and software Requirements Hard DrivesLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001Installing an access panel security screw Cable management coverAccess panel Removal and Replacement Procedures All-in One AIO Chassis Height-adjustable/recline stand optional StandTo remove the stand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Description Spare part number Optical drives DrivesReplacing a hard disc drive Hard drivesRemoving a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSystem board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page To install the antenna, reverse the removal procedures Display panelDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-FileComputer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-Storage ConfigurationOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security USB Security Network BootDevice Security Slot SecuritySecurity 118 Computer Setup F10 Utility System SecurityDriveLock Security Computer Setup-PowerSecure Boot OptionDescriptionManagement OS PowerHardware Power ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersBios Power-On Onboard DevicesBus Options Operations VGA ConfigurationDevice Options Option ROM LaunchRecovering the Configuration Settings Connected BiosUpdate Bios via Network Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 128 in this guidePage Computer date and time display is incorrect Cause Solution Solving general problems130 Troubleshooting without diagnostics Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device OptionsRun 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories All apps iconOpen the access panel, press the power button, and see Solving power problems 134 Troubleshooting without diagnosticsPower supply shuts down intermittently Cause Solution Tools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click Check136 Troubleshooting without diagnostics Device Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionSolving media card reader problems 138 Troubleshooting without diagnosticsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause Solution140 Troubleshooting without diagnostics Select Adjust screen resolutionList, then under Appearance and Personalization Dim characters Cause Solution 142 Troubleshooting without diagnostics Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSolving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio 146 Troubleshooting without diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerPrinter will not turn on Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 149 EnterSolving Hardware Installation Problems 150 Troubleshooting without diagnosticsSolving Hardware Installation Problems 151 Computer will not start Cause SolutionSecurity USB Security 152 Troubleshooting without diagnostics Solving Network Problems 154 Troubleshooting without diagnostics Network status link light never flashes Cause SolutionManager Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Poor performance is experienced Cause Solution Solving processor problems158 Troubleshooting without diagnostics Cause SolutionSolving CD-ROM and DVD problems Security Network Boot160 Troubleshooting without diagnostics Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Solving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution 162 Troubleshooting without diagnostics Solving front panel component problemsSolving Internet access problems Unable to connect to the Internet Cause SolutionSolving Internet access problems 163 Select Start Control PanelClick Internet Options Solving software problems 164 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Control panel message Description Recommended action Post numeric codes and text messagesPost numeric codes and text messages DevicesPost error messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Interpreting Post diagnostic front panel LEDs ActivityPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements Country-specific requirements 197Country Accrediting Agency Appendix B Specifications Cleaning Computer Safety precautionsCapacitive strip sensor cable Password Clearing 192 power-on 192 setup Post error messages IndexSata System Recovery using recovery
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