HP 800 G1 21.5 Non-Touch manual Install a TXT capable processor

Page 201

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

Red Power LED flashes nine

9

System powers on but is

1.

Unplug the AC power cord from the

times, once every second,

 

unable to boot.

 

computer, wait 30 seconds, then plug the

followed by a two second

 

 

 

power cord back in to the computer.

pause. Beeps stop after fifth

 

 

2.

Replace the system board.

iteration but LEDs continue until

 

 

problem is solved.

 

 

3.

Replace the processor.

 

 

 

 

 

 

 

 

Red Power LED flashes eleven

11

The current processor does

1.

Install a TXT capable processor.

times, once every second,

 

not support a feature

2.

Disable TXT in the Computer Setup (F10)

followed by a two second

 

previously enabled on this

pause. Beeps stop after fifth

 

system.

 

utility.

iteration but LEDs continue until

 

 

3.

Reinstall the original processor.

problem is solved.

 

 

 

 

 

 

 

 

 

 

 

Red Power LED flashes eleven

12

MXM thermal shutdown.

1.

Clean the MXM graphics card heat sink.

times, once every second,

 

 

2.

Replace the MXM graphics card heat sink.

followed by a two second

 

 

pause. Beeps stop after fifth

 

 

3.

Replace the MXM graphic card.

iteration but LEDs continue until

 

 

 

 

 

 

problem is solved.

 

 

 

 

 

 

 

 

System does not power on and

None

System unable to power

Press and hold the power button for less than 4

LEDs are not flashing.

 

on.

seconds. If the hard drive LED turns white, the

 

 

 

power button is working correctly. Try the

 

 

 

following:

 

 

 

1.

Replace the system board.

 

 

 

OR

 

 

 

 

Press and hold the power button for less than 4

 

 

 

seconds. If the hard drive LED does not turn on

 

 

 

white then:

 

 

 

1.

Check that the unit is plugged into a

 

 

 

 

working AC outlet.

 

 

 

2.

Open rear cover and check that the power

 

 

 

 

button cable is properly connected to the

 

 

 

 

system board.

 

 

 

3.

Check to see if the 5V_aux light on the

 

 

 

 

system board is turned on. If it is turned on,

 

 

 

 

then replace the power button board and

 

 

 

 

cable. If the problem persists, replace the

 

 

 

 

system board.

 

 

 

4.

Replace the AC adapter.

 

 

 

 

 

Interpreting POST diagnostic front panel LEDs 191

Image 201
Contents Maintenance & Service Guide Product notice Maintenance & Service GuideIii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 100 Installing a 3.5-inch hard disc drive103 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Overview Product featuresPage Component Front componentsSide components Positioning the computer Rear componentsAdjusting the height-adjustable/recline stand optional Activating the Windows operating system Activating and customizing the software in WindowsDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesIllustrated parts catalog System partsMisc parts Description Spare part number Keyboards and miceMass storage devices Boards Power button boardDescription Spare part number Webcam module Converter boardItem Description Spare part number Cables Spare part Description Number Sequential part number listingIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines Cleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the monitor Service considerationsCleaning the mouse Power supply fanTools and software Requirements Cables and connectorsScrews Hard DrivesLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Smart ATA drives Sata hard drive cablesCable management Sata data cablePreparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisPage Description Spare part number Rear I/O cover 732492-001 Removing the rear I/O coverCable management cover Installing an access panel security screwAccess panel Removal and Replacement Procedures All-in One AIO Chassis Height-adjustable/recline stand optional StandTo remove the stand Lift the stand up and off the computer Tilt/swivel standPage Lower panel Vesa mounting adapter Page Replacing a hard disc drive DrivesDescription Spare part number Optical drives Hard drivesRemoving a hard disc drive Removing a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Description Spare part number Serial port 698212-001 Serial portPage Description Spare part number Webcam module 732510-001 Webcam modulePage Description Spare part number Converter board 752122-001 Converter boardPage Description Spare part number Heat sink 698201-001 Heat sinkPage Processor Page Page MSATA Solid-State Drive Page Wlan module Page Description Spare part number Speakers 698197-001 SpeakersDescription Spare part number Fan 698196-001 FanPage Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios InformationSystem board Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Power button board 732490-001 Power button boardPage Description Spare part number Front bezel 762610-001 Front bezelPage Page Description Spare part number Antenna kit 698218-001 AntennaPage To install the antenna, reverse the removal procedures Display panelDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-FileComputer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-Storage ConfigurationOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security Device Security Network BootUSB Security Slot SecuritySecurity System Security 118 Computer Setup F10 UtilitySecure Boot Computer Setup-PowerDriveLock Security OptionDescriptionHardware Power OS PowerManagement Thermal5Computer Setup-Advanced for advanced users Computer Setup-AdvancedBios Power-On Onboard DevicesBus Options Device Options VGA ConfigurationOperations Option ROM LaunchRecovering the Configuration Settings Connected BiosUpdate Bios via Network How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 128 in this guide Helpful hintsPage 130 Troubleshooting without diagnostics Solving general problemsComputer date and time display is incorrect Cause Solution Select Control PanelCannot remove computer cover or access panel Cause Solution There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device OptionsGo to Start All Programs Accessories 132 Troubleshooting without diagnosticsRun All apps iconOpen the access panel, press the power button, and see Solving power problems 134 Troubleshooting without diagnosticsPower supply shuts down intermittently Cause Solution Hard drive error occurs Cause Solution Solving hard drive problemsTools tab. Under Error-checking click Check Now Error checking click Check136 Troubleshooting without diagnostics Storage Boot Order Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause SolutionSolving media card reader problems 138 Troubleshooting without diagnosticsCan not write to the media card Cause Solution Blank screen no video Cause Solution Solving display problems140 Troubleshooting without diagnostics Select Adjust screen resolutionList, then under Appearance and Personalization Dim characters Cause Solution 142 Troubleshooting without diagnostics Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 144 Troubleshooting without diagnosticsSolving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio 146 Troubleshooting without diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problems148 Troubleshooting without diagnostics Solving keyboard and mouse problemsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionEnter Solving keyboard and mouse problems 149150 Troubleshooting without diagnostics Solving Hardware Installation ProblemsSolving Hardware Installation Problems 151 Computer will not start Cause SolutionSecurity USB Security 152 Troubleshooting without diagnostics Solving Network Problems 154 Troubleshooting without diagnostics Network status link light never flashes Cause SolutionManager Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving memory problemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution 158 Troubleshooting without diagnostics Solving processor problemsPoor performance is experienced Cause Solution Cause SolutionSecurity Network Boot Solving CD-ROM and DVD problems160 Troubleshooting without diagnostics Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Solving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving Internet access problems Solving front panel component problems162 Troubleshooting without diagnostics Unable to connect to the Internet Cause SolutionSolving Internet access problems 163 Select Start Control PanelClick Internet Options 164 Troubleshooting without diagnostics Solving software problemsVerify that the software is certified by Microsoft for your System backup and recovery Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Follow the on-screen instructions System backup and recovery Select Reset Follow the on-screen instructions to continuePage Creating recovery media Click All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Post error messages Post numeric codes and text messages Post numeric codes and text messagesControl panel message Description Recommended action DevicesPost error messages Verify monitor is attached and turned Change Storage Storage Options Under Storage DPS Self-testSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Interpreting Post diagnostic front panel LEDs ActivityPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on passwordClearing and resetting the Cmos Page General requirements Japanese power cord requirementsCountry-specific requirements Country-specific requirements 197Country Accrediting Agency Appendix B Specifications Cleaning Computer Safety precautionsCapacitive strip sensor cable Clearing 192 power-on 192 setup Post error messages Index PasswordSata System Recovery using recovery
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