HP 800 G1 21.5 Non-Touch Restoring and recovering using Windows 8 tools, Using Windows 8 Refresh

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Restoring and recovering using Windows 8 tools

Windows recovery tools provide access to several options for recovering your system. Choose the method that best matches your situation and level of expertise:

If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, Windows Refresh is an option. This method does not require backing up data to another drive. See Using Windows 8 Refresh on page 168.

If you want to reset your computer to its original state, Windows Reset provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made. See Using Windows 8 Reset on page 169.

If the computer is unable to start, you can use the Windows recovery USB flash drive you created to recover the system. See Recovery using the Windows 8 recovery USB flash drive on page 170.

If the computer is unable to start and you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows 8 operating system media (purchased separately) on page 171.

Using Windows 8 Refresh

NOTE: You may be prompted for your permission or password when using Refresh. See Windows

Help and Support for more information. From the Start screen, type h, and then select Help and

Support.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

168 Chapter 9 System backup and recovery

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Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 103 Installing a 3.5-inch hard disc drive100 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components ComponentSide components Rear components Positioning the computerAdjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogMisc parts Keyboards and mice Description Spare part numberMass storage devices Description Spare part number Webcam module Power button boardBoards Converter boardItem Description Spare part number Cables Sequential part number listing Spare part Description NumberIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsTools and software Requirements Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001Installing an access panel security screw Cable management coverAccess panel Removal and Replacement Procedures All-in One AIO Chassis Stand Height-adjustable/recline stand optionalTo remove the stand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Description Spare part number Optical drives DrivesReplacing a hard disc drive Hard drivesRemoving a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSystem board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page Display panel To install the antenna, reverse the removal proceduresDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utilities Computer Setup F10 Utility Configuration Computer Setup-StorageOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security USB Security Network BootDevice Security Slot SecuritySecurity 118 Computer Setup F10 Utility System SecurityDriveLock Security Computer Setup-PowerSecure Boot OptionDescriptionManagement OS PowerHardware Power ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersOnboard Devices Bios Power-OnBus Options Operations VGA ConfigurationDevice Options Option ROM LaunchConnected Bios Recovering the Configuration SettingsUpdate Bios via Network Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 128 in this guidePage Computer date and time display is incorrect Cause Solution Solving general problems130 Troubleshooting without diagnostics Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device OptionsRun 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories All apps iconOpen the access panel, press the power button, and see 134 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Tools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click Check136 Troubleshooting without diagnostics Device Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause Solution138 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution 140 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 142 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 146 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerPrinter will not turn on Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 149 EnterSolving Hardware Installation Problems 150 Troubleshooting without diagnosticsComputer will not start Cause Solution Solving Hardware Installation Problems 151Security USB Security 152 Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution 154 Troubleshooting without diagnosticsManager Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Poor performance is experienced Cause Solution Solving processor problems158 Troubleshooting without diagnostics Cause SolutionSolving CD-ROM and DVD problems Security Network BootMovie will not play in the DVD drive Cause Solution 160 Troubleshooting without diagnosticsCannot eject compact disc tray-load unit Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution 162 Troubleshooting without diagnostics Solving front panel component problemsSolving Internet access problems Unable to connect to the Internet Cause SolutionSelect Start Control Panel Solving Internet access problems 163Click Internet Options Solving software problems 164 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Control panel message Description Recommended action Post numeric codes and text messagesPost numeric codes and text messages DevicesPost error messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements 197 Country-specific requirementsCountry Accrediting Agency Appendix B Specifications Safety precautions Cleaning ComputerCapacitive strip sensor cable Password Clearing 192 power-on 192 setup Post error messages IndexSata System Recovery using recovery
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