HP 800 G1 21.5 Non-Touch Solving front panel component problems, Solving Internet access problems

Page 172

Solving front panel component problems

If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.

A USB device, headphone, or microphone is not recognized by the computer.

Cause

Solution

 

 

 

Device is not properly connected.

1.

Turn off the computer.

 

2.

Reconnect the device to the front of the computer and

 

 

restart the computer.

 

 

The device does not have power.

If the USB device requires AC power, be sure one end is

 

connected to the device and one end is connected to a live

 

outlet.

 

 

 

The correct device driver is not installed.

1.

Install the correct driver for the device.

 

2.

You might need to reboot the computer.

 

 

 

The cable from the device to the computer does not work.

1.

If possible, replace the cable.

 

2.

Restart the computer.

 

 

 

The device is not working.

1.

Replace the device.

 

2.

Restart the computer.

USB ports on the computer are disabled in Computer Setup.

Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security > USB Security.

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Unable to connect to the Internet.

Cause

Solution

 

 

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact your ISP for assistance.

 

 

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work

 

with your ISP.

 

 

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED

 

light on the front of the cable/DSL modem.

 

 

Cable/DSL service is not available or has been interrupted

Try connecting to the Internet at a later time or contact your

due to bad weather.

ISP. (If the cable/DSL service is connected, the “cable” LED

 

light on the front of the cable/DSL modem will be on.)

 

 

162

Chapter 8 Troubleshooting without diagnostics

Page 171 Page 173
Image 172
Page 171 Page 173
Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Installing a 3.5-inch hard disc drive 100103 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components ComponentSide components Rear components Positioning the computerAdjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogMisc parts Keyboards and mice Description Spare part numberMass storage devices Power button board BoardsDescription Spare part number Webcam module Converter boardItem Description Spare part number Cables Sequential part number listing Spare part Description NumberIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001Installing an access panel security screw Cable management coverAccess panel Removal and Replacement Procedures All-in One AIO Chassis Stand Height-adjustable/recline stand optionalTo remove the stand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Drives Replacing a hard disc driveDescription Spare part number Optical drives Hard drivesRemoving a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSystem board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page Display panel To install the antenna, reverse the removal proceduresDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utilities Computer Setup F10 Utility Configuration Computer Setup-StorageOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity 118 Computer Setup F10 Utility System SecurityComputer Setup-Power Secure BootDriveLock Security OptionDescriptionOS Power Hardware PowerManagement ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersOnboard Devices Bios Power-OnBus Options VGA Configuration Device OptionsOperations Option ROM LaunchConnected Bios Recovering the Configuration SettingsUpdate Bios via Network Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 128 in this guidePage Solving general problems 130 Troubleshooting without diagnosticsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Advanced Device Options132 Troubleshooting without diagnostics Go to Start All Programs AccessoriesRun All apps iconOpen the access panel, press the power button, and see 134 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Solving hard drive problems Hard drive error occurs Cause SolutionTools tab. Under Error-checking click Check Now Error checking click Check136 Troubleshooting without diagnostics Computer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause Solution138 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution 140 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 142 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 146 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerSolving keyboard and mouse problems 148 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 149 EnterSolving Hardware Installation Problems 150 Troubleshooting without diagnosticsComputer will not start Cause Solution Solving Hardware Installation Problems 151Security USB Security 152 Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution 154 Troubleshooting without diagnosticsManager Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving processor problems 158 Troubleshooting without diagnosticsPoor performance is experienced Cause Solution Cause Solution Solving CD-ROM and DVD problems Security Network BootMovie will not play in the DVD drive Cause Solution 160 Troubleshooting without diagnosticsCannot eject compact disc tray-load unit Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution Solving front panel component problems Solving Internet access problems162 Troubleshooting without diagnostics Unable to connect to the Internet Cause SolutionSelect Start Control Panel Solving Internet access problems 163Click Internet Options Solving software problems 164 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Post numeric codes and text messages Post numeric codes and text messagesControl panel message Description Recommended action DevicesPost error messages Verify monitor is attached and turned Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements 197 Country-specific requirementsCountry Accrediting Agency Appendix B Specifications Safety precautions Cleaning ComputerCapacitive strip sensor cable Password Clearing 192 power-on 192 setup Post error messages IndexSata System Recovery using recovery
Related manuals
Manual 4 pages 56.28 Kb
Top Page Image Contents