HP 800 G1 21.5 Non-Touch manual Select Reset Follow the on-screen instructions to continue

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3.Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

4.Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.

If Windows is not responding, use these steps to start Reset:

1.If possible, back up all personal files.

2.If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer.

NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows 8 recovery USB flash drive on page 170. Or you must use the Windows 8 operating system media and the Driver Recovery media (purchased separately); see Recovery using Windows 8 operating system media (purchased separately) on page 171.

3.If the HP Recovery partition is listed, restart the computer, and then press esc while the company logo is displayed. The computer Startup Menu displays.

4.Press f11 to select the System Recovery option.

5.Choose your keyboard layout.

6.Select Troubleshoot.

7.Select Reset.

8.Follow the on-screen instructions to continue.

Recovery using the Windows 8 recovery USB flash drive

To recover your system using the recovery USB flash drive you previously created:

NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows 8 operating system media (purchased separately) on page 171.

1.If possible, back up all personal files.

2.Insert the recovery USB flash drive you created into a USB port on your computer.

3.Restart the computer and as soon as you see the HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device.

4.Choose your keyboard layout.

5.Select Troubleshoot.

6.Select Refresh your PC.

7.Follow the on-screen instructions.

170 Chapter 9 System backup and recovery

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Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Installing a 3.5-inch hard disc drive 100103 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components ComponentSide components Rear components Positioning the computerAdjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating systemDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogMisc parts Keyboards and mice Description Spare part numberMass storage devices Power button board BoardsDescription Spare part number Webcam module Converter boardItem Description Spare part number Cables Sequential part number listing Spare part Description NumberIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001Installing an access panel security screw Cable management coverAccess panel Removal and Replacement Procedures All-in One AIO Chassis Height-adjustable/recline stand optional StandTo remove the stand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Drives Replacing a hard disc driveDescription Spare part number Optical drives Hard drivesRemoving a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSystem board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page To install the antenna, reverse the removal procedures Display panelDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-FileComputer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-Storage ConfigurationOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity 118 Computer Setup F10 Utility System SecurityComputer Setup-Power Secure BootDriveLock Security OptionDescriptionOS Power Hardware PowerManagement ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersBios Power-On Onboard DevicesBus Options VGA Configuration Device OptionsOperations Option ROM LaunchRecovering the Configuration Settings Connected BiosUpdate Bios via Network Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 128 in this guidePage Solving general problems 130 Troubleshooting without diagnosticsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Advanced Device Options132 Troubleshooting without diagnostics Go to Start All Programs AccessoriesRun All apps iconOpen the access panel, press the power button, and see Solving power problems 134 Troubleshooting without diagnosticsPower supply shuts down intermittently Cause Solution Solving hard drive problems Hard drive error occurs Cause SolutionTools tab. Under Error-checking click Check Now Error checking click Check136 Troubleshooting without diagnostics Computer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause SolutionSolving media card reader problems 138 Troubleshooting without diagnosticsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause Solution140 Troubleshooting without diagnostics Select Adjust screen resolutionList, then under Appearance and Personalization Dim characters Cause Solution 142 Troubleshooting without diagnostics Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSolving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio 146 Troubleshooting without diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerSolving keyboard and mouse problems 148 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 149 EnterSolving Hardware Installation Problems 150 Troubleshooting without diagnosticsSolving Hardware Installation Problems 151 Computer will not start Cause SolutionSecurity USB Security 152 Troubleshooting without diagnostics Solving Network Problems 154 Troubleshooting without diagnostics Network status link light never flashes Cause SolutionManager Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Solving processor problems 158 Troubleshooting without diagnosticsPoor performance is experienced Cause Solution Cause SolutionSolving CD-ROM and DVD problems Security Network Boot160 Troubleshooting without diagnostics Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Solving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving front panel component problems Solving Internet access problems162 Troubleshooting without diagnostics Unable to connect to the Internet Cause SolutionSolving Internet access problems 163 Select Start Control PanelClick Internet Options Solving software problems 164 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Post numeric codes and text messages Post numeric codes and text messagesControl panel message Description Recommended action DevicesPost error messages Verify monitor is attached and turned Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Interpreting Post diagnostic front panel LEDs ActivityPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements Country-specific requirements 197Country Accrediting Agency Appendix B Specifications Cleaning Computer Safety precautionsCapacitive strip sensor cable Password Clearing 192 power-on 192 setup Post error messages IndexSata System Recovery using recovery

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