HP 800 G1 21.5 Non-Touch manual Troubleshooting without diagnostics 127

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8 Troubleshooting without diagnostics	127
Safety and comfort	127
Before you call for technical support	127
Helpful hints	128
Solving general problems	130
Solving power problems	134
Solving hard drive problems	135
Solving media card reader problems	138
Solving display problems	139
Solving audio problems	145
Solving printer problems	147
Solving keyboard and mouse problems	148
Solving Hardware Installation Problems	150
Solving Network Problems	153
Solving memory problems	156
Solving processor problems	158
Solving CD-ROM and DVD problems	159
Solving USB flash drive problems	161
Solving front panel component problems	162
Solving Internet access problems	162
Solving software problems	164
9 System backup and recovery	166
Backing up, restoring, and recovering in Windows 8	166
Creating recovery media and backups	167
Restoring and recovering using Windows 8 tools	168
Using Windows 8 Refresh	168
Using Windows 8 Reset	169
Recovery using the Windows 8 recovery USB flash drive	170
Recovery using Windows 8 operating system media (purchased separately) . 171
Backing up, restoring, and recovering in Windows 7	172
Creating recovery media	172
Creating recovery media using HP Recovery Manager (select models only) ...	173
Creating recovery discs with HP Recovery Disc Creator (select models only) . .	174
Creating recovery discs	174
Backing up your information	175
System Restore	175
System Recovery	176
System Recovery when Windows is responding	176
System Recovery when Windows is not responding	177
System Recovery using recovery media (select models only)	177

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Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Installing a 3.5-inch hard disc drive 100103 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components ComponentSide components Rear components Positioning the computerAdjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating systemCustomizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogMisc parts Keyboards and mice Description Spare part numberMass storage devices Power button board BoardsDescription Spare part number Webcam module Converter boardItem Description Spare part number Cables Sequential part number listing Spare part Description NumberIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001Installing an access panel security screw Cable management coverAccess panel Removal and Replacement Procedures All-in One AIO Chassis To remove the stand Height-adjustable/recline stand optionalStand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Drives Replacing a hard disc driveDescription Spare part number Optical drives Hard drivesRemoving a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSystem board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page Description Spare part number Display panel 732495-001 To install the antenna, reverse the removal proceduresDisplay panel Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup F10 Utilities Using Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 Utility Option Description Device Computer Setup-StorageConfiguration 114 Computer Setup F10 Utility Computer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity 118 Computer Setup F10 Utility System SecurityComputer Setup-Power Secure BootDriveLock Security OptionDescriptionOS Power Hardware PowerManagement ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersBus Options Bios Power-OnOnboard Devices VGA Configuration Device OptionsOperations Option ROM LaunchUpdate Bios via Network Recovering the Configuration SettingsConnected Bios Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 128 in this guidePage Solving general problems 130 Troubleshooting without diagnosticsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Advanced Device Options132 Troubleshooting without diagnostics Go to Start All Programs AccessoriesRun All apps iconOpen the access panel, press the power button, and see Power supply shuts down intermittently Cause Solution Solving power problems134 Troubleshooting without diagnostics Solving hard drive problems Hard drive error occurs Cause SolutionTools tab. Under Error-checking click Check Now Error checking click Check136 Troubleshooting without diagnostics Computer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving media card reader problems138 Troubleshooting without diagnostics Solving display problems Blank screen no video Cause SolutionList, then under Appearance and Personalization 140 Troubleshooting without diagnosticsSelect Adjust screen resolution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical 142 Troubleshooting without diagnosticsImage is not centered Cause Solution Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionDevice Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 146 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Solving printer problems Control Panel , and then select Device ManagerSolving keyboard and mouse problems 148 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 149 EnterSolving Hardware Installation Problems 150 Troubleshooting without diagnosticsSecurity USB Security Solving Hardware Installation Problems 151Computer will not start Cause Solution 152 Troubleshooting without diagnostics Solving Network Problems Manager 154 Troubleshooting without diagnosticsNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionInsufficient memory error during operation Cause Solution Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Solving processor problems 158 Troubleshooting without diagnosticsPoor performance is experienced Cause Solution Cause SolutionSolving CD-ROM and DVD problems Security Network BootCannot eject compact disc tray-load unit Cause Solution 160 Troubleshooting without diagnosticsMovie will not play in the DVD drive Cause Solution System will not boot from USB flash drive Cause Solution Solving USB flash drive problemsUSB flash drive not found identified Cause Solution Solving front panel component problems Solving Internet access problems162 Troubleshooting without diagnostics Unable to connect to the Internet Cause SolutionClick Internet Options Solving Internet access problems 163Select Start Control Panel Solving software problems 164 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Post numeric codes and text messages Post numeric codes and text messagesControl panel message Description Recommended action DevicesPost error messages Verify monitor is attached and turned Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDsActivity For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry Accrediting Agency Country-specific requirementsCountry-specific requirements 197 Appendix B Specifications Capacitive strip sensor cable Cleaning ComputerSafety precautions Password Clearing 192 power-on 192 setup Post error messages IndexSata System Recovery using recovery

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