HP 800 G1 21.5 Non-Touch manual Sequential part number listing

Page 31

Spare part	Description
number

724718-111	Keyboard, PS/2, for use in Sweden

724718-121	Keyboard, PS/2, for use in French Canada

724718-131	Keyboard, PS/2, for use in Portugal

724718-141	Keyboard, PS/2, for use in Turkey

724718-151	Keyboard, PS/2, for use in Greece

724718-161	Keyboard, PS/2, for use in Latin America

724718-171	Keyboard, PS/2, for use in Saudi Arabia

724718-181	Keyboard, PS/2, for use in Belgium

724718-201	Keyboard, PS/2, for use in Brazil

724718-211	Keyboard, PS/2, for use in Hungary

724718-221	Keyboard, PS/2, for use in the Czech Republic and Slovakia

724718-231	Keyboard, PS/2, for use in Slovenia

724718-251	Keyboard, PS/2, for use in Russia

724718-261	Keyboard, PS/2, for use in Bulgaria

724718-271	Keyboard, PS/2, for use in Romania

724718-281	Keyboard, PS/2, for use in Thailand

724718-291	Keyboard, PS/2, for use in Japan

724718-AA1	Keyboard, PS/2, for use in the People’s Republic of China

724718-AB1	Keyboard, PS/2, for use in Taiwan

724718-B41	Keyboard, PS/2, for use in BHCSY

724718-BB1	Keyboard, PS/2, for use in Israel

724718-D61	Keyboard, PS/2, for use in India

724718-DE1	Keyboard, PS/2, for use in French Arabia

724718-KD1	Keyboard, PS/2, for use in South Korea

724718-L31	Keyboard, PS/2, for use with International English

724720-001	Keyboard, USB for use in the United States

724720-031	Keyboard, USB, for use in the United Kingdom

724720-041	Keyboard, USB, for use in Germany

724720-051	Keyboard, USB, for use in France

724720-061	Keyboard, USB, for use in Italy

724720-071	Keyboard, USB, for use in Spain

724720-081	Keyboard, USB, for use in Denmark

Sequential part number listing

21

Image 31

Contents Maintenance & Service Guide Product notice Maintenance & Service GuideIii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 105 Installing a 3.5-inch hard disc drive100 103Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Overview Product featuresPage Component Front componentsSide components Positioning the computer Rear componentsAdjusting the height-adjustable/recline stand optional Activating the Windows operating system Activating and customizing the software in WindowsInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesIllustrated parts catalog System partsMisc parts Description Spare part number Keyboards and miceMass storage devices Converter board Power button boardBoards Description Spare part number Webcam moduleItem Description Spare part number Cables Spare part Description Number Sequential part number listingIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipmentOperating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboardPower supply fan Service considerationsCleaning the monitor Cleaning the mouseHard Drives Cables and connectorsTools and software Requirements ScrewsSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Sata data cable Sata hard drive cablesSmart ATA drives Cable managementPreparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisPage Description Spare part number Rear I/O cover 732492-001 Removing the rear I/O coverCable management cover Installing an access panel security screwAccess panel Removal and Replacement Procedures All-in One AIO Chassis Stand Height-adjustable/recline stand optionalTo remove the stand Lift the stand up and off the computer Tilt/swivel standPage Lower panel Vesa mounting adapter Page Hard drives DrivesReplacing a hard disc drive Description Spare part number Optical drivesRemoving a hard disc drive Removing a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Description Spare part number Serial port 698212-001 Serial portPage Description Spare part number Webcam module 732510-001 Webcam modulePage Description Spare part number Converter board 752122-001 Converter boardPage Description Spare part number Heat sink 698201-001 Heat sinkPage Processor Page Page MSATA Solid-State Drive Page Wlan module Page Description Spare part number Speakers 698197-001 SpeakersDescription Spare part number Fan 698196-001 FanPage Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios InformationSystem board Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Power button board 732490-001 Power button boardPage Description Spare part number Front bezel 762610-001 Front bezelPage Page Description Spare part number Antenna kit 698218-001 AntennaPage Display panel To install the antenna, reverse the removal proceduresDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utilities Computer Setup F10 Utility Configuration Computer Setup-StorageOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security Slot Security Network BootDevice Security USB SecuritySecurity System Security 118 Computer Setup F10 UtilityOptionDescription Computer Setup-PowerSecure Boot DriveLock SecurityThermal OS PowerHardware Power Management5Computer Setup-Advanced for advanced users Computer Setup-AdvancedOnboard Devices Bios Power-OnBus Options Option ROM Launch VGA ConfigurationDevice Options OperationsConnected Bios Recovering the Configuration SettingsUpdate Bios via Network How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 128 in this guide Helpful hintsPage Select Control Panel Solving general problems130 Troubleshooting without diagnostics Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionAll apps icon 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories RunOpen the access panel, press the power button, and see 134 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Error checking click Check Solving hard drive problemsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check Now136 Troubleshooting without diagnostics Computer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device Configuration138 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Blank screen no video Cause Solution Solving display problemsSelect Adjust screen resolution 140 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 142 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 144 Troubleshooting without diagnosticsSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 146 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problemsPrinter prints garbled information Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer will not turn on Cause SolutionEnter Solving keyboard and mouse problems 149150 Troubleshooting without diagnostics Solving Hardware Installation ProblemsComputer will not start Cause Solution Solving Hardware Installation Problems 151Security USB Security 152 Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution 154 Troubleshooting without diagnosticsManager Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving memory problemsMemory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Cause Solution Solving processor problems158 Troubleshooting without diagnostics Poor performance is experienced Cause SolutionSecurity Network Boot Solving CD-ROM and DVD problemsMovie will not play in the DVD drive Cause Solution 160 Troubleshooting without diagnosticsCannot eject compact disc tray-load unit Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving front panel component problemsSolving Internet access problems 162 Troubleshooting without diagnosticsSelect Start Control Panel Solving Internet access problems 163Click Internet Options 164 Troubleshooting without diagnostics Solving software problemsVerify that the software is certified by Microsoft for your System backup and recovery Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Follow the on-screen instructions System backup and recovery Select Reset Follow the on-screen instructions to continuePage Creating recovery media Click All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Post error messages Devices Post numeric codes and text messagesPost numeric codes and text messages Control panel message Description Recommended actionPost error messages Verify monitor is attached and turned Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select FilePost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on passwordClearing and resetting the Cmos Page General requirements Japanese power cord requirementsCountry-specific requirements 197 Country-specific requirementsCountry Accrediting Agency Appendix B Specifications Safety precautions Cleaning ComputerCapacitive strip sensor cable Clearing 192 power-on 192 setup Post error messages Index PasswordSata System Recovery using recovery

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