HP Pro 4300 manual Diagnostics reports a failure Cause

Page 127

Diagnostics reports a failure.

Cause

Solution

The cable is not securely connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

The cable is attached to the incorrect connector.

Ensure that the cable is attached to the correct connector.

 

 

There is a problem with the cable or a device at the other

Ensure that the cable and device at the other end are

end of the cable.

operating correctly.

 

 

Network controller interrupt is shared with an expansion

Under the Computer Setup Advanced menu, change the

board.

resource settings for the board.

 

 

The network controller is defective.

Contact an authorized service provider.

 

 

Diagnostics passes, but the computer does not communicate with the network.

Cause

Solution

Network drivers are not loaded, or driver parameters do not match current configuration.

Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

Make sure the correct network client and protocol is installed.

The network controller is not configured for this computer.

Select the Network and Sharing Center icon in the Control Panel and configure the network controller.

To access Control Panel in Windows 7, click Start, and then select Control Panel.

To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel.

Network controller stopped working when an expansion board was added to the computer.

Cause

Solution

 

 

Network controller interrupt is shared with an expansion

Under the Computer Setup Advanced menu, change the

board.

resource settings for the board.

 

 

The network controller requires drivers.

Verify that the drivers were not accidentally deleted when the

 

drivers for a new expansion board were installed.

 

 

The expansion board installed is a network card (NIC) and

Under the Computer Setup Advanced menu, change the

conflicts with the embedded NIC.

resource settings for the board.

 

 

Network controller stops working without apparent cause.

Cause

Solution

The files containing the network drivers are corrupted.

Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8.

If necessary, download the softpaq from the web (from a different computer).

120 Chapter 7 Troubleshooting Without Diagnostics

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Contents Maintenance & Service Guide Maintenance & Service Guide Iii About This BookTable of contents Sata Data Cable Smart ATA Drives Hard Drive Capacities 110 100103 105Viii All-in One Models 152Overview Product FeaturesPage 1Front Components Front ComponentsComponent 2Side Components Side Components3Rear Components Rear Components5Adjusting Tilt Product Features Adjusting TiltActivating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File OptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsMax eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySystem IDs Network BootMaster Boot Record Slot SecuritySystem Security Configuration Secure BootDriveLock Security 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard DrivesHard Drive Capacities Smart ATA DrivesRoutine Care and Disassembly Preparation Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the KeyboardTools and Software Requirements Service ConsiderationsCleaning the Monitor Cleaning the MouseLithium Coin Cell Battery Cables and ConnectorsHard Drives Preparing to Disassemble the Computer Removal and Replacement Procedures All-in One AIO ChassisHinge Cover Panel Page Memory Access Panel Page Drive Access Panel Page Optical Drive Page Hard Drive 16Removing the hard drive mounting screws Hard Drive Slide the hard drive out of the cage Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Page Replacing the Battery Lift the battery out of its holder 26Removing and replacing a coin cell battery Type Heat Sink Cover Lift the cover from the computer Heat Sink Thermal Module Page Remove the heat sink see Heat Sink Thermal Module on ProcessorPage Top Panel Webcam Module Page Stand Rear Cover Fan 44 Fan screws Converter Board CMI Sidekey Board Disconnect the cable from the sidekey board 52System board shield location System Board Shield System Board ShieldPage Wlan Module Page Speakers Page Stand bracket Page System Board Updating Smbios Information Setup Field Name Comment Label Press F10 to enter Computer SetupSystem Board Hard Drive and Optical Drive Cables and Connectors Page Display Cable Page Front Bezel Display Panel Lift the main system bracket assembly off the front bezelPage Page Samsung Power Switch Assembly Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page Computer date and time display is incorrect Cause Solution Solving General ProblemsTroubleshooting Without Diagnostics 1Solving General ProblemsPoor performance Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CauseUnder Windows System, click Run All apps iconCause Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Power Problems 3Solving Hard Drive Problems Solving Hard Drive ProblemsSolving Hard Drive Problems Computer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsSolving Media Card Reader Problems 4Solving Media Card Reader ProblemsComputer’s software is used to safely eject the card Solving Display Problems Solving Display Problems5Solving Display Problems Dim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause 6Solving Audio Problems Solving Audio ProblemsLine-in jack is not functioning properly Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CausePrinter will not turn on Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution Solving Printer Problems8Solving Keyboard Problems Solving Keyboard and Mouse Problems9Solving Mouse Problems Solving Keyboard and Mouse ProblemsSecurity USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution Solving Hardware Installation Problems11Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Solving Network ProblemsManager Diagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution 15Solving USB Flash Drive ProblemsSystem will not boot from USB flash drive Cause Solution Ports are set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Front Panel Component ProblemsClick Internet Options Select Start Control PanelSolving Software Problems Solving Software ProblemsTroubleshooting Without Diagnostics Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System RestoreBackup and Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsBackup and recovery in Windows 8 Performing a system recoveryFollow the on-screen instructions Using f11 recovery tools Post Error Messages Control panel message Description Recommended action Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages2Diagnostic Front Panel LEDs and Audible Codes Interpreting Post Diagnostic Front Panel LEDsActivity Blink Possible Cause Recommended Action Cmos Password Security and ResettingEstablishing a Setup or Power-on Password Establishing a Setup or Power-on PasswordResetting the Setup and Power-on Password Resetting Cmos Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsAll-in One Models SpecificationsAppendix B Specifications Table B-1SpecificationsMax Operating Power Power SupplyAll-in One Models Cmos IndexSata
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