HP Pro 4300 manual Creating recovery media

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If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again.

The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set. If you are using a USB flash drive, the program will tell you the size of the drive required to store all the data (minimum of 8 GB).

NOTE: The process of creating recovery media is lengthy. You can quit the process at any time. The next time you initiate the process, it resumes where it left off.

Creating recovery media

To create recovery discs:

1.Close all open programs.

2.Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue.

3.Click Create recovery media using blank DVD(s), and then click Next.

4.Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2), and then store the discs in a secure place.

To create a recovery USB flash drive:

NOTE: You must use a flash drive with a capacity of at least 8 GB.

1.Close all open programs.

2.Insert the USB flash drive into a USB port on the computer.

3.Click the Start button, click All Programs, click Security and Protection, and then click Recovery Media Creation.

4.Click Create recovery media with a USB flash drive, and then click Next.

5.Select the USB flash drive from the list of media. The program will let you know how much storage is required to create the recovery drive. If the USB flash drive does not have enough storage capacity, it will appear grayed out, and you must replace it with a larger USB flash drive. Click Next.

NOTE: Recovery Media Creation formats the flash drive, deleting any files on it.

6.Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place.

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run system recovery.

138 Chapter 9 Backup and Recovery

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Contents Maintenance & Service Guide Maintenance & Service Guide Iii About This BookTable of contents Sata Data Cable Smart ATA Drives Hard Drive Capacities 103 100105 110Viii All-in One Models 152Overview Product FeaturesPage 1Front Components Front ComponentsComponent 2Side Components Side Components3Rear Components Rear Components5Adjusting Tilt Product Features Adjusting TiltActivating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File 3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescriptionStorage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootSlot Security System IDsSystem Security Configuration Secure BootDriveLock Security 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Onboard Devices Bios Power-OnBus Options Device OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesHard Drive Capacities Smart ATA DrivesRoutine Care and Disassembly Preparation Generating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Grounding the Work Area Personal Grounding Methods and EquipmentRecommended Materials and Equipment Static Shielding Protection LevelsOperating Guidelines Cleaning the Computer Case General Cleaning Safety PrecautionsCleaning the Keyboard Routine CareCleaning the Monitor Service ConsiderationsCleaning the Mouse Tools and Software RequirementsLithium Coin Cell Battery Cables and ConnectorsHard Drives Preparing to Disassemble the Computer Removal and Replacement Procedures All-in One AIO ChassisHinge Cover Panel Page Memory Access Panel Page Drive Access Panel Page Optical Drive Page Hard Drive 16Removing the hard drive mounting screws Hard Drive Slide the hard drive out of the cage Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Page Replacing the Battery Lift the battery out of its holder 26Removing and replacing a coin cell battery Type Heat Sink Cover Lift the cover from the computer Heat Sink Thermal Module Page Remove the heat sink see Heat Sink Thermal Module on ProcessorPage Top Panel Webcam Module Page Stand Rear Cover Fan 44 Fan screws Converter Board CMI Sidekey Board Disconnect the cable from the sidekey board 52System board shield location System Board Shield System Board ShieldPage Wlan Module Page Speakers Page Stand bracket Page System Board Updating Smbios Information Setup Field Name Comment Label Press F10 to enter Computer SetupSystem Board Hard Drive and Optical Drive Cables and Connectors Page Display Cable Page Front Bezel Display Panel Lift the main system bracket assembly off the front bezelPage Page Samsung Power Switch Assembly Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page Troubleshooting Without Diagnostics Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Solving General ProblemsCannot remove computer cover or access panel Cause Poor performance Cause SolutionUnder Windows System, click Run All apps iconCause Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Power Problems 3Solving Hard Drive Problems Solving Hard Drive ProblemsSolving Hard Drive Problems Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card CauseComputer’s software is used to safely eject the card Solving Display Problems Solving Display Problems5Solving Display Problems Dim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause 6Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause Solving Audio ProblemsThere is no sound or sound volume is too low Cause Line-in jack is not functioning properly Cause7Solving Printer Problems Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Printer Problems8Solving Keyboard Problems Solving Keyboard and Mouse Problems9Solving Mouse Problems Solving Keyboard and Mouse Problems10Solving Hardware Installation Problems Solving Hardware Installation ProblemsControl Panel , and then select Device Manager Security USB SecurityComputer will not start Cause Solution Solving Hardware Installation Problems11Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Solving Network ProblemsManager Diagnostics reports a failure Cause Solving Memory Problems Out of memory error Cause Solution 12Solving Memory ProblemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD Problems Solving Processor ProblemsSolving Processor Problems 13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution 15Solving USB Flash Drive ProblemsSystem will not boot from USB flash drive Cause Solution Solving Internet Access Problems Solving Front Panel Component ProblemsSolving Front Panel Component Problems Ports are set to Enabled in Security USB SecurityClick Internet Options Select Start Control PanelSolving Software Problems Solving Software ProblemsTroubleshooting Without Diagnostics Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Restoring and recovering in Windows Backup and Recovery System Restore System RecoveryBackup and Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsBackup and recovery in Windows 8 Performing a system recoveryFollow the on-screen instructions Using f11 recovery tools Post Error Messages Post Numeric Codes and Text Messages Post Error Messages1Numeric Codes and Text Messages Control panel message Description Recommended action2Diagnostic Front Panel LEDs and Audible Codes Interpreting Post Diagnostic Front Panel LEDsActivity Blink Possible Cause Recommended Action Cmos Password Security and ResettingEstablishing a Setup or Power-on Password Establishing a Setup or Power-on PasswordResetting the Setup and Power-on Password Resetting Cmos Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsAppendix B Specifications SpecificationsTable B-1Specifications All-in One ModelsMax Operating Power Power SupplyAll-in One Models Cmos IndexSata
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