HP Pro 4300 manual Solving Processor Problems, Solving CD-ROM and DVD Problems

Page 130

Solving Processor Problems

If you encounter processor problems, common causes and solutions are listed in the following table.

Table 7-13Solving Processor Problems

Poor performance is experienced.

Cause

Solution

 

 

 

Processor is hot.

1.

Make sure the airflow to the computer is not blocked.

 

2.

Make sure the fans are connected and working properly

 

 

(some fans only operate when needed).

 

3.

Make sure the processor heat sink is installed properly.

 

Power LED flashes Red three times, once every second, followed by a two second pause.

 

 

Cause

Solution

Processor is not seated properly or not installed.

1.Check to see that the processor is present.

2.Reseat the processor.

Power LED flashes Red eleven times, once every second, followed by a two second pause.

Cause

Solution

The current processor does not support a feature previously enabled on this system.

1.Install a TXT (Trusted Execution Technology) capable processor.

2.Disable TXT in the Computer Setup (F10) utility.

3.Reinstall the original processor.

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Table 7-14Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause

Solution

 

 

The device is attached to a SATA port that has been hidden

Run the Computer Setup utility and ensure Device Available

in the Computer Setup utility.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Removable Media Boot is disabled in the Computer Setup

Run the Computer Setup utility and enable booting to

utility.

removable media in Storage > Storage Options. Ensure

 

CD-ROM is enabled in Storage > Boot Order.

 

 

Solving Processor Problems 123

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Contents Maintenance & Service Guide Maintenance & Service Guide About This Book IiiTable of contents Sata Data Cable Smart ATA Drives Hard Drive Capacities 105 100103 110All-in One Models 152 ViiiProduct Features OverviewPage 1Front Components Front ComponentsComponent Side Components 2Side ComponentsRear Components 3Rear ComponentsAdjusting Tilt 5Adjusting Tilt Product FeaturesActivating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File Sata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescriptionSata Emulation Removable Media BootStorage Options ESATA Port Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecuritySlot Security Network BootMaster Boot Record System IDsSystem Security Configuration Secure BootDriveLock Security Computer Setup-Power 5Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Bus Options Bios Power-OnOnboard Devices Device OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive CablesSmart ATA Drives Hard Drive CapacitiesRoutine Care and Disassembly Preparation Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10%Recommended Materials and Equipment Personal Grounding Methods and EquipmentGrounding the Work Area Static Shielding Protection LevelsOperating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Mouse Service ConsiderationsCleaning the Monitor Tools and Software RequirementsLithium Coin Cell Battery Cables and ConnectorsHard Drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to Disassemble the ComputerHinge Cover Panel Page Memory Access Panel Page Drive Access Panel Page Optical Drive Page Hard Drive 16Removing the hard drive mounting screws Hard Drive Slide the hard drive out of the cage Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Page Replacing the Battery Lift the battery out of its holder 26Removing and replacing a coin cell battery Type Heat Sink Cover Lift the cover from the computer Heat Sink Thermal Module Page Processor Remove the heat sink see Heat Sink Thermal Module onPage Top Panel Webcam Module Page Stand Rear Cover Fan 44 Fan screws Converter Board CMI Sidekey Board Disconnect the cable from the sidekey board System Board Shield 52System board shield location System Board ShieldPage Wlan Module Page Speakers Page Stand bracket Page System Board Updating Smbios Information Setup Field Name Comment Label Press F10 to enter Computer SetupSystem Board Hard Drive and Optical Drive Cables and Connectors Page Display Cable Page Front Bezel Lift the main system bracket assembly off the front bezel Display PanelPage Page Samsung Power Switch Assembly Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page 1Solving General Problems Solving General ProblemsTroubleshooting Without Diagnostics Computer date and time display is incorrect Cause SolutionCannot remove computer cover or access panel Cause Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Poor performance Cause SolutionAll apps icon Under Windows System, click RunCause Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Power Problems Solving Hard Drive Problems 3Solving Hard Drive ProblemsSolving Hard Drive Problems Computer seems to be locked up Cause Solution 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card CauseComputer’s software is used to safely eject the card Solving Display Problems Solving Display Problems5Solving Display Problems Dim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems 6Solving Audio ProblemsThere is no sound or sound volume is too low Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause Line-in jack is not functioning properly CausePrinter will not print Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not turn on Cause SolutionSolving Printer Problems Printer prints garbled information Cause SolutionSolving Keyboard and Mouse Problems 8Solving Keyboard ProblemsSolving Keyboard and Mouse Problems 9Solving Mouse ProblemsControl Panel , and then select Device Manager Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecuritySolving Hardware Installation Problems Computer will not start Cause SolutionSolving Network Problems 11Solving Network ProblemsNetwork status link light never flashes Cause Solution Solving Network ProblemsManager Diagnostics reports a failure Cause Solving Memory Problems Memory count during Post is wrong Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause SolutionSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor ProblemsSecurity Network Boot Movie will not play in the DVD drive Cause SolutionSolving USB Flash Drive Problems Cannot eject compact disc tray-load unit CauseUSB flash drive not found identified Cause Solution 15Solving USB Flash Drive ProblemsSystem will not boot from USB flash drive Cause Solution Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB SecuritySelect Start Control Panel Click Internet OptionsSolving Software Problems Solving Software ProblemsTroubleshooting Without Diagnostics Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Restore Backup and RecoveryRestoring and recovering in Windows System RecoverySystem Recovery when Windows is responding Backup and RecoverySystem Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationBackup and recovery in Windows 8 Performing a system recoveryFollow the on-screen instructions Using f11 recovery tools Post Error Messages 1Numeric Codes and Text Messages Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action2Diagnostic Front Panel LEDs and Audible Codes Interpreting Post Diagnostic Front Panel LEDsActivity Blink Possible Cause Recommended Action Password Security and Resetting CmosEstablishing a Setup or Power-on Password Establishing a Setup or Power-on PasswordResetting the Setup and Power-on Password Resetting Cmos Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting AgencyTable B-1Specifications SpecificationsAppendix B Specifications All-in One ModelsMax Operating Power Power SupplyAll-in One Models Index CmosSata
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