HP 510 manual Returning your hp digital copier for service

Page 78

hp digital copier series

b.Unplug the power adapter connector from the back of the unit for 10 seconds.

c.Plug the power adapter connector back into the unit.

d.Turn on the unit using the On button.

3For more information, check the HP Support website at: http://www.hp.com/go/copiers

4If you are still experiencing problems and need to speak with an HP Customer Support representative:

–Have your serial number and service ID ready. To display your service ID, on the front panel, press Enter and Start Copy, Color at the same time, until SERV ID: and the number appear in the front- panel display. Press the key to display the serial number.

–Print a Self-Test Report. To print a Self-Test Report from the front panel, press Menu until Print Report appears. Press Enter. Press Menu until Report Self Test appears. Press Enter.

–Make a color copy.

–Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your unit when you call.

returning your hp digital copier for service

Before returning your HP Digital Copier for service, you must call

HP Customer Support. See hp customer support on page 71 for steps to take before calling Customer Support.

If HP Customer Support asks you to send in your unit for service, please follow the power-off and rebox steps below to avoid further damage to the HP product.

1Verify that the top of the paper tray is down.

2Turn on the HP Digital Copier.

Disregard steps 2 through 8 if your unit will not turn on and the carriage is in the home position. You will not be able to remove the ink cartridges or printheads. Proceed to step 9.

3Open the access door.

The carriage will move to the center of the printer.

4Remove the ink cartridges.

a.Press the release button on the black ink cartridge, and lift the ink cartridge out of the carriage.

b.Press the release button on the tri-color ink cartridge, and lift the ink cartridge out of the carriage.

Caution! Be sure to remove both ink cartridges. Failure to do so may damage your unit.

5Remove the printheads.

a. Lift the print carriage latch, and open the print carriage.

72	support services and warranty

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Contents Hp digital copier Series Page Contents Accessories Maintain your hp digital copierTroubleshooting tips Support services and warranty Technical informationFront panel features Review the front panelFeature Purpose Menu functions Menu options Following Menu functions are availableWebsite also provides answers to frequently asked questions Using your HP Digital Copier. The Reference Guide includesWarranty Help DescriptionHp digital copier series Get help Load originals Paper Load originalsLoad originals in the automatic document feeder Avoid paper jams Load paper Load the main paper trayHp digital copier series Following is a list of HP papers you can use for copying Recommended paper typesLoad the optional 250-sheet plain paper tray 16 to 24 lb to 135 gsm copier paper or letterheadPapers to avoid Tips for loading other types of paper in the main trayPaper Tips Choose the paper tray and set the paper type Set the paper sizeHp digital copier series Load originals and paper Make copies Before you beginEdges Make a copyIncrease copy speed or quality Reduce or enlarge a copy Press Start Copy Black or Start Copy ColorHp digital copier series Hp digital copier series Fit a copy to Perform special copy jobsCopy a photo Load a photo on the glassPrint several copies on one Print two originals on one Shift image to increase the margin Make two-sided copiesLoad your letter- or A4-sized originals in the ADF Prepare a color T-shirt transfer Create a mirror Copy setup menu optionsStop copying Image copyCopy Setup Accessories5 Automatic document feeder ADFCover Install the ADFInput tray PlaceReplace an existing ADF lid Use the ADF Two-sided printing accessoryAccessory Attach the twoSheet Optional hp 250-sheet plain paper trayAssemble Plain paper TraySet the paper size Remove shipping tape from paper-width fenceHp digital copier series Load paper Optional Sheet Plain paper TrayLoad the paper by dropping it into the inner tray Power on the copier and resume normal use Attach the optional 250- sheet plain paper tray to the unitClean the glass Clean the lid backingClean the exterior Maintain printheads and ink cartridgesCheck the ink level Handle printheads Verify a printhead needs to be replaced Replace the printheads Page Handle ink cartridges Replace the ink cartridges Hp digital copier series Hp digital copier series Color bars Hp digital copier series Clean the printhead contacts Replacement alternatives Perform color calibration Override the ink level gauge Set the country/region or language Set the power save mode time Set the ring and beep volumeMaintenance menu options Use Menu to display the Status and MaintenanceHp digital copier series Maintain your hp digital copier Paper problems Paper jamsTroubleshooting tips Hp digital copier series Failure to copy Hp digital copier is not respondingHp digital copier series Hp digital copier series Copies do not look right Copies are faded, colors are incorrect or dullSkewed Entire copy isSlanted or BlankColors are OrientationCopy is wrong Bleeding intoCopy is fuzzy or blurry Parts of the original are cut offHp digital copier series Dark Copies are tooLight or too Ink is not fillingInk cartridge and printhead problems Ink cartridges or printheads have problemsHp digital copier series Hp digital copier series Ink carriage is Printhead hasFailed StalledOther copier problems and errors Mechanism error Register your product Support from the internetHp customer support Returning your hp digital copier for service Hp digital copier series Call in the U.S. during warranty Call elsewhere in the worldCountry/region Hp technical support Canada post-warranty Hp distribution center Express serviceCall in Australia post- warranty Country/region Number for orderingLimited warranty statement Limitations of Liability Environmental statement Hp printhead and ink cartridge limited warrantyLimitations on copier supplies warranty These products were designed to be environmentally friendlyWarranty upgrades Using non-hp inkjet productsLimitations of liability Support services and warranty Hp digital copier series specifications Margin specificationsSpeed Paper specifications Paper weight and paper tray capacitiesPaper sizes Phycical specifications Power specificationsEnvironmental specifications Additional hp digital copier accessories Additional specificationsOrder printheads and ink cartridges Environmental product stewardship program Hp digital copier series Index NumericsPage Page Special features 3, 21, 22, 23, 25 limitations Hp digital copier Warranty on copier 80 warranty upgrades Hp digital copier Index Page Visit the hp digital copier information center C7296-90280

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