Troubleshooting Checklist
If the printer does not appear to be functioning correctly, check the following items:
Problem or Error Message | Solution |
|
|
The printer control panel display is | Make sure the printer’s power switch is on. |
blank. |
|
| The printer might be in Power Save mode. Press Go. |
| This printer may require 220 volts of power and is only being |
| supplied with 110 volts. |
| Make sure all power cables are securely attached and |
| plugged into a grounded power source. |
|
|
The printer control panel displays | Press Go. |
OFFLINE |
|
|
|
Printer control panel displays | Either no cable, a bad cable, or only a LocalTalk cable is |
EIO 1 INITIALIZING. | attached to the HP JetDirect internal print server. |
| For LocalTalk connections, the message should disappear |
| after approximately 5 minutes, during which normal printing is |
| possible. Check the cable connection. |
| The HP JetDirect internal print server might be improperly |
| installed. Reinstall the print server. |
| There might be a network problem. See the HP JetDirect Print |
| Server Software Installation Guide. Also, see Step 4: |
| Connecting the Printer to the Network about how to add |
|
|
|
|
Cannot print from the computer using a | The cable might be installed incorrectly, too long, or faulty. |
parallel cable. | Remove the cable and reconnect it, making sure it is securely |
| connected. Try another parallel cable that is 30 feet or less, |
| |
| cable with an HP parallel cable (part number C2946A) or |
| equivalent. |
| The wrong port might be selected or rerouted. Check the |
| MODE statement in the AUTOEXEC.BAT file. In Windows 3.1, |
| look in the Control Panel to see which port is selected. In |
| Windows 9x, Windows NT, or Windows 2000, check the |
| Parallel Port Capture. |
| There might be a bad port on the computer or printer. Try |
| using a different port or, if possible, a different computer or |
| printer to isolate the problem. |
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54 | EN |