HP 1100A manual Scanning problems, Copying problems

Page 102

Finding the solution

Use this section to find the solution to common scanner problems.

Scanning problems

The scanner did nothing

No preview appeared on screen

Scanned image is of poor quality

Part of the image did not scan or is missing text

The text cannot be edited

The scan takes too long

Error messages appear on the screen

Copying problems

No copy came out or the scanner did nothing

Copies are blank, missing images, or faded

92 Chapter 9 Troubleshooting the Copier/Scanner

EN

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Contents S e r J e t 0 0 a Page User Guide Warranty Copyright Hewlett- Packard CompanyTrademark Credits Contents Printing media Copying tasks Troubleshooting the Copier/Scanner Appendix a Printer specifications Index Getting to know the printer Save money Printer features and benefitsPrint with excellent quality Create professional documentsPrinter components Printer control panel Ready lightRear paper input tray Printer paper input traysPrinter paper guides Front single-sheet paper input trayPrinter paper output paths Paper output binStraight-through paper output path Printer door Choosing paper and other media Maximum supported paper size 216 by 356 mm 8.5 by 14Minimum supported paper size 76 by 127 mm 3 by 5 Loading paper into the printer Specific typesTurning the power off Voltage conversionsWindows 9x & NT Accessing printer properties driver and helpPrinter properties driver WindowsPrinter online help Printer properties online helpOnline help Printing a self-test Getting to know the printer Getting to know the Copier/Scanner Scan Scanner features and benefitsPowerful copier software Copier Control Panel CopyGetting to know the software Click Programs Click HP LaserJet Click Document Assistant Accessing the Document AssistantDocument Assistant Windows 9x & NT Close Document AssistantAccessing the LaserJet Document Desktop Windows 9x & NT Accessing the LaserJet Document Desktop WindowsLaserJet Document Desktop Windows 3.1x, 9x, NT Quick Copy settings Copier Control PanelAccessing the LaserJet Toolbox Windows 9x & NT LaserJet ToolboxCopier/Scanner components Scanner control panelScanner paper input tray, guides, and output path Scanner doorSupported paper sizes and types media Precautions for copying and scanning Loading Copier/Scanner originals Accessing the online help Document Assistant Click Tools, and then click HelpLaserJet Document Desktop Click Help from the main menu Getting to know the Copier/Scanner Printing media Printing transparencies Printing envelopes Printing labels Printing letterhead Printing cards Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the paper output bin standard Manual duplex special heavy-media, card stock Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Printing booklets On nextPage Canceling a print job Changing print quality settings Print using EconoMode save tonerFinishing tab under Print Quality, click EconoMode Printing tasks Scanning tasks Using the Fax feature Scanning to faxUsing the E-Mail feature Scanning to e-mailUsing the OCR feature Editing scanned text OCRSoftware application Accessing the online help Using the Store feature Storing scanned text or imagesContrast sensitive originals Accessing the contrast featureAcquiring an image ScanningAccessing image enhancement features Enhancing the scanned imageImage Enhancement Adding annotations to scanned images Canceling scan or copy jobsAccessing the annotation features AnnotationsScanning tasks Copying tasks Copy overview Making Quick CopiesAccessing the Quick Copy settings Using the Copier Control Panel Canceling copy jobsAccessing the Copier Control Panel Managing the toner cartridge HP toner cartridges Redistributing toner Changing the toner cartridge Troubleshooting the printer Finding the solution Pages did not printPages printed however Printer light patterns Light status legendPaper out Error messages on screen Error messages on screen Error Message SolutionSubdirectory C\Windows\Temp Paper handling problems Paper handling problems Problem SolutionPrinted page problems Problem Solution Printed page is different than what appeared on screenPrinted page problems Problem Solution Improving print quality Image defect examplesImproving print quality Toner specks Correcting print defectsLight print or fade DropoutsLoose toner Gray backgroundToner smear Vertical repetitive defectsCurl or wave Misformed charactersSkew Wrinkles or creasesCleaning the printer Cleaning the toner cartridge area Cleaning the printer paper path Stack when new paper is added. This helps prevent multiple Clearing printer paper jamsTypical paper jam locations Removing a jammed Page Paper jam removing torn pieces of paper Changing the pickup roller Page Cleaning the pickup roller Resetting the printer Troubleshooting the printer Troubleshooting Copier/Scanner Scanning problems Copying problemsScanner did nothing Is the wrong printer selected?Did you send a print or copy job before attempting to scan? Do you have other devices running on your computer? No preview appeared on screen Are you currently copying or printing?Is the original loaded correctly? Is the image skewed crooked? Is the image quality better when printed?Scanned image is of poor quality Is the scanner dirty?Part of the image did not scan or is missing text Text cannot be edited Does the original have text that is tightly spaced?Is the original of poor quality? Scan takes too long Is your printer set for bi-directional communication?Error messages appear on the screen Unable to activate Twain sourceNo copy came out or the scanner did nothing Is paper loaded in the printer paper input tray?Did you send a print job before attempting to copy? Copies are blank, missing images, or faded Improving scan/copy quality Preventative stepsImage defect examples Blank pages Correcting scan/copy defectsVertical white stripes Too light or darkBlack dots or streaks Unclear textImage prints at reduced size Accessing the Calibration utility Calibrating the scannerCleaning the scanner Clearing scanner jams Clearing jams Clearing hard-to-reach jams Removing the scanner Service and support 113Obtaining hardware service AvailabilityGuidelines for repacking the printer Guidelines for repacking the scanner Service information form Service information formWhat needs to be done? HP Support European Customer Support Center Italian SpanishPortuguese Page America Online Online servicesWorld Wide Web URL CompuServetmAsia-Pacific countries/regions Obtaining software utilities and electronic informationCanada Australia, New Zealand, and IndiaHP Support Assistant compact disc HP direct ordering for accessories or suppliesHP service information HP SupportPackPage Worldwide sales and service offices Far East Region Hungary Czech Republic GermanyDenmark Greece IndiaNorway Korea New ZealandLatin American Headquarters MéxicoSwitzerland SpainSweden TaiwanService and support Printer specifications 131Electrical specifications SpecificationsPrinter specifications Environmental specifications AcousticsPrinter specifications Physical specifications Printer capacities and ratingsFCC compliance This HP LaserJet printer eliminates Environmental Product Stewardship ProgramProtecting the Environment This HP LaserJet printer design reducesHP toner cartridges HP Cartridge Recycling Program informationPlastics PaperMaterial safety data sheet Regulatory statements Declaration of ConformityLaser safety statement Canadian DOC regulationsKorean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatScannerspecifications 141Specifications Printer capacities and ratings Appendix B Scanner specifications FCC compliance Environmental product stewardship Design of this HP scanner facilitates the recyclingRegulatory statements Laser safety statement Laser statement for Finland Appendix B Scanner specifications Paper specifications 151Printer paper specifications Supported paper sizes printerGuidelines for using paper Symptom Problem with Paper SolutionLabels TransparenciesLabel construction Envelopes Envelope constructionEnvelopes with double-side-seams Envelopes with adhesive strips or flaps Envelope storageCard stock and heavy media Card stock constructionCard stock guidelines Appendix C Paper specifications Memory DIMMs 159Installing DIMMs memory Page Test Dimm installation Removing DIMMs Appendix D Memory DIMMs Warrantylicensing 165Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement What does this warranty not cover? Limited warranty for toner cartridge lifeHow do I know when the HP toner is running out? How long does the coverage last?How do I return the faulty cartridge? How does State, Province or Country Law apply?Appendix E Warranty and licensing Accessories Ordering information173 Ordering information Description or Use Order Number MemoryOrdering information Description or Use Order Number 175Appendix F Accessories and ordering information Scanner resolution and gray scale 177Overview Resolution and gray-scale guidelines Resolution 76 x 127 mm 150 dpi 152 x 254 mm 300 dpiUsage table Uses for 1 bit setting Uses for 8 bit setting Gray scaleAppendix G Scanner resolution and gray scale Index IndexOCR Index Index Page C4218-90962
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1100A specifications

The HP 1100 and 1100A are pivotal laser printers developed by Hewlett-Packard in the early 1990s, marking significant advancements in printing technology of their time. Since their introduction, these models have garnered a reputation for reliability and efficiency, making them a staple in many offices.

One of the standout features of the HP 1100 series is its fast printing speed. The printers can produce up to 12 pages per minute, which was an impressive feat at the time of their release. This speed significantly reduced waiting times, allowing users to handle large-volume printing jobs with ease. Furthermore, the printers support a variety of media types, including letterhead, envelopes, and labels, enhancing versatility in print applications.

The HP 1100 and 1100A utilize laser technology, which ensures sharp and high-quality prints. The printers have a native resolution of 600 x 600 dots per inch (DPI), enabling crisp text and detailed graphics. This high-resolution output made the models particularly favored for producing professional documents and presentations.

Another key characteristic is the generous memory capacity. The HP 1100 typically comes with 2 MB of standard RAM, which is expandable, allowing for improved performance in handling complex print jobs. Users can adjust the memory according to their requirements, resulting in better efficiency, particularly in environments that demand high-volume printing.

The HP 1100 series also showcases a straightforward and user-friendly operation. The built-in control panel simplifies the printing process, allowing users to manage jobs intuitively. Additionally, with the inclusion of parallel and later USB connectivity options, integration with various computer systems was seamless, ensuring compatibility with existing office infrastructure.

Energy efficiency is another aspect worth noting, as the printers are designed to consume minimal power when idle, aligning with the growing demand for eco-friendly solutions.

Overall, the HP 1100 and 1100A stand out for their robust construction, high-speed performance, exceptional print quality, and user-friendly features, making them a trusted choice for small to medium-sized businesses in need of dependable printing solutions. Their impact on the printing landscape during the 1990s continues to be felt today, as they paved the way for subsequent generations of laser printers.