HP 1100A manual Service and support

S e r J e t 0 0 a Page User Guide Trademark Credits WarrantyCopyright Hewlett- Packard Company Contents Printing media Copying tasks Troubleshooting the Copier/Scanner Appendix a Printer specifications Index Getting to know the printer Printer features and benefits Print with excellent qualitySave money Create professional documentsPrinter components Printer control panel Ready lightPrinter paper input trays Printer paper guidesRear paper input tray Front single-sheet paper input trayStraight-through paper output path Printer paper output pathsPaper output bin Printer door Minimum supported paper size 76 by 127 mm 3 by 5 Choosing paper and other mediaMaximum supported paper size 216 by 356 mm 8.5 by 14 Loading paper into the printer Specific typesTurning the power off Voltage conversionsAccessing printer properties driver and help Printer properties driverWindows 9x & NT WindowsOnline help Printer online helpPrinter properties online help Printing a self-test Getting to know the printer Getting to know the Copier/Scanner Scanner features and benefits Powerful copier software Copier Control PanelScan CopyGetting to know the software Accessing the Document Assistant Document Assistant Windows 9x & NTClick Programs Click HP LaserJet Click Document Assistant Close Document AssistantLaserJet Document Desktop Windows 3.1x, 9x, NT Accessing the LaserJet Document Desktop Windows 9x & NTAccessing the LaserJet Document Desktop Windows Quick Copy settings Copier Control PanelAccessing the LaserJet Toolbox Windows 9x & NT LaserJet ToolboxCopier/Scanner components Scanner control panelScanner paper input tray, guides, and output path Scanner doorSupported paper sizes and types media Precautions for copying and scanning Loading Copier/Scanner originals LaserJet Document Desktop Click Help from the main menu Accessing the online helpDocument Assistant Click Tools, and then click Help Getting to know the Copier/Scanner Printing media Printing transparencies Printing envelopes Printing labels Printing letterhead Printing cards Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the paper output bin standard Manual duplex special heavy-media, card stock Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Printing booklets On nextPage Canceling a print job Finishing tab under Print Quality, click EconoMode Changing print quality settingsPrint using EconoMode save toner Printing tasks Scanning tasks Using the Fax feature Scanning to faxUsing the E-Mail feature Scanning to e-mailUsing the OCR feature Editing scanned text OCRSoftware application Accessing the online help Using the Store feature Storing scanned text or imagesAccessing the contrast feature Acquiring an imageContrast sensitive originals ScanningImage Enhancement Accessing image enhancement featuresEnhancing the scanned image Canceling scan or copy jobs Accessing the annotation featuresAdding annotations to scanned images AnnotationsScanning tasks Copying tasks Copy overview Making Quick CopiesAccessing the Quick Copy settings Accessing the Copier Control Panel Using the Copier Control PanelCanceling copy jobs Managing the toner cartridge HP toner cartridges Redistributing toner Changing the toner cartridge Troubleshooting the printer Pages printed however Finding the solutionPages did not print Printer light patterns Light status legendPaper out Error messages on screen Error messages on screen Error Message SolutionSubdirectory C\Windows\Temp Paper handling problems Paper handling problems Problem SolutionPrinted page problems Problem Solution Printed page is different than what appeared on screenPrinted page problems Problem Solution Improving print quality Image defect examplesImproving print quality Correcting print defects Light print or fadeToner specks DropoutsGray background Toner smearLoose toner Vertical repetitive defectsMisformed characters SkewCurl or wave Wrinkles or creasesCleaning the printer Cleaning the toner cartridge area Cleaning the printer paper path Typical paper jam locations Stack when new paper is added. This helps prevent multipleClearing printer paper jams Removing a jammed Page Paper jam removing torn pieces of paper Changing the pickup roller Page Cleaning the pickup roller Resetting the printer Troubleshooting the printer Troubleshooting Copier/Scanner Scanning problems Copying problemsDid you send a print or copy job before attempting to scan? Scanner did nothingIs the wrong printer selected? Do you have other devices running on your computer? Is the original loaded correctly? No preview appeared on screenAre you currently copying or printing? Is the image quality better when printed? Scanned image is of poor qualityIs the image skewed crooked? Is the scanner dirty?Part of the image did not scan or is missing text Is the original of poor quality? Text cannot be editedDoes the original have text that is tightly spaced? Scan takes too long Is your printer set for bi-directional communication?Error messages appear on the screen Unable to activate Twain sourceDid you send a print job before attempting to copy? No copy came out or the scanner did nothingIs paper loaded in the printer paper input tray? Copies are blank, missing images, or faded Improving scan/copy quality Preventative stepsImage defect examples Correcting scan/copy defects Vertical white stripesBlank pages Too light or darkImage prints at reduced size Black dots or streaksUnclear text Accessing the Calibration utility Calibrating the scannerCleaning the scanner Clearing scanner jams Clearing jams Clearing hard-to-reach jams Removing the scanner Service and support 113Obtaining hardware service AvailabilityGuidelines for repacking the printer Guidelines for repacking the scanner What needs to be done? Service information formService information form HP Support European Customer Support Center Portuguese ItalianSpanish Page Online services World Wide Web URLAmerica Online CompuServetmObtaining software utilities and electronic information CanadaAsia-Pacific countries/regions Australia, New Zealand, and IndiaHP direct ordering for accessories or supplies HP service informationHP Support Assistant compact disc HP SupportPackPage Worldwide sales and service offices Czech Republic Germany Denmark GreeceFar East Region Hungary IndiaKorea New Zealand Latin American HeadquartersNorway MéxicoSpain SwedenSwitzerland TaiwanService and support Printer specifications 131Specifications Printer specifications Environmental specificationsElectrical specifications AcousticsPrinter specifications Physical specifications Printer capacities and ratingsFCC compliance Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet printer eliminates This HP LaserJet printer design reducesHP Cartridge Recycling Program information PlasticsHP toner cartridges PaperMaterial safety data sheet Regulatory statements Declaration of ConformityKorean EMI statement Laser safety statementCanadian DOC regulations Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatScannerspecifications 141Specifications Printer capacities and ratings Appendix B Scanner specifications FCC compliance Environmental product stewardship Design of this HP scanner facilitates the recyclingRegulatory statements Laser safety statement Laser statement for Finland Appendix B Scanner specifications Paper specifications 151Printer paper specifications Supported paper sizes printerGuidelines for using paper Symptom Problem with Paper SolutionLabel construction LabelsTransparencies Envelopes with double-side-seams EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Envelope storageCard stock guidelines Card stock and heavy mediaCard stock construction Appendix C Paper specifications Memory DIMMs 159Installing DIMMs memory Page Test Dimm installation Removing DIMMs Appendix D Memory DIMMs Warrantylicensing 165Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How do I know when the HP toner is running out?What does this warranty not cover? How long does the coverage last?How do I return the faulty cartridge? How does State, Province or Country Law apply?Appendix E Warranty and licensing 173 AccessoriesOrdering information Ordering information Description or Use Order Number MemoryOrdering information Description or Use Order Number 175Appendix F Accessories and ordering information Scanner resolution and gray scale 177Overview Resolution and gray-scale guidelines Resolution 76 x 127 mm 150 dpi 152 x 254 mm 300 dpiUsage table Uses for 1 bit setting Uses for 8 bit setting Gray scaleAppendix G Scanner resolution and gray scale Index IndexOCR Index Index Page C4218-90962