HP 1100A manual Availability, Obtaining hardware service

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Availability

HP provides a variety of service and support options around the world. Availability of these programs will vary depending upon your location.

Obtaining hardware service

If your hardware should fail during the warranty period, HP offers the following support options:

●HP repair services: HP will arrange to pick up the unit, repair it, and return it to you within 5-10 days, depending on your location.

●HP authorized service provider: You can return the unit to a local authorized service dealer.

●Express Exchange: HP provides a reconditioned permanent replacement printer to you on the next working day for calls received before 2 p.m. Pacific Standard Time (U.S. and Canada only).

114 Chapter 10 Service and support

EN

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Contents

S e r J e t 0 0 a Page User Guide Copyright Hewlett- Packard Company WarrantyTrademark Credits Contents Printing media Copying tasks Troubleshooting the Copier/Scanner Appendix a Printer specifications Index Getting to know the printer Printer features and benefits Print with excellent qualitySave money Create professional documentsPrinter components Printer control panel Ready lightPrinter paper input trays Printer paper guidesRear paper input tray Front single-sheet paper input trayPaper output bin Printer paper output pathsStraight-through paper output path Printer door Maximum supported paper size 216 by 356 mm 8.5 by 14 Choosing paper and other mediaMinimum supported paper size 76 by 127 mm 3 by 5 Loading paper into the printer Specific typesTurning the power off Voltage conversionsAccessing printer properties driver and help Printer properties driverWindows 9x & NT WindowsPrinter properties online help Printer online helpOnline help Printing a self-test Getting to know the printer Getting to know the Copier/Scanner Scanner features and benefits Powerful copier software Copier Control PanelScan CopyGetting to know the software Accessing the Document Assistant Document Assistant Windows 9x & NTClick Programs Click HP LaserJet Click Document Assistant Close Document AssistantAccessing the LaserJet Document Desktop Windows Accessing the LaserJet Document Desktop Windows 9x & NTLaserJet Document Desktop Windows 3.1x, 9x, NT Quick Copy settings Copier Control PanelAccessing the LaserJet Toolbox Windows 9x & NT LaserJet ToolboxCopier/Scanner components Scanner control panelScanner paper input tray, guides, and output path Scanner doorSupported paper sizes and types media Precautions for copying and scanning Loading Copier/Scanner originals Document Assistant Click Tools, and then click Help Accessing the online helpLaserJet Document Desktop Click Help from the main menu Getting to know the Copier/Scanner Printing media Printing transparencies Printing envelopes Printing labels Printing letterhead Printing cards Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the paper output bin standard Manual duplex special heavy-media, card stock Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Printing booklets On nextPage Canceling a print job Print using EconoMode save toner Changing print quality settingsFinishing tab under Print Quality, click EconoMode Printing tasks Scanning tasks Using the Fax feature Scanning to faxUsing the E-Mail feature Scanning to e-mailUsing the OCR feature Editing scanned text OCRSoftware application Accessing the online help Using the Store feature Storing scanned text or imagesAccessing the contrast feature Acquiring an imageContrast sensitive originals ScanningEnhancing the scanned image Accessing image enhancement featuresImage Enhancement Canceling scan or copy jobs Accessing the annotation featuresAdding annotations to scanned images AnnotationsScanning tasks Copying tasks Copy overview Making Quick CopiesAccessing the Quick Copy settings Canceling copy jobs Using the Copier Control PanelAccessing the Copier Control Panel Managing the toner cartridge HP toner cartridges Redistributing toner Changing the toner cartridge Troubleshooting the printer Pages did not print Finding the solutionPages printed however Printer light patterns Light status legendPaper out Error messages on screen Error messages on screen Error Message SolutionSubdirectory C\Windows\Temp Paper handling problems Paper handling problems Problem SolutionPrinted page problems Problem Solution Printed page is different than what appeared on screenPrinted page problems Problem Solution Improving print quality Image defect examplesImproving print quality Correcting print defects Light print or fadeToner specks DropoutsGray background Toner smearLoose toner Vertical repetitive defectsMisformed characters SkewCurl or wave Wrinkles or creasesCleaning the printer Cleaning the toner cartridge area Cleaning the printer paper path Clearing printer paper jams Stack when new paper is added. This helps prevent multipleTypical paper jam locations Removing a jammed Page Paper jam removing torn pieces of paper Changing the pickup roller Page Cleaning the pickup roller Resetting the printer Troubleshooting the printer Troubleshooting Copier/Scanner Scanning problems Copying problemsIs the wrong printer selected? Scanner did nothingDid you send a print or copy job before attempting to scan? Do you have other devices running on your computer? Are you currently copying or printing? No preview appeared on screenIs the original loaded correctly? Is the image quality better when printed? Scanned image is of poor qualityIs the image skewed crooked? Is the scanner dirty?Part of the image did not scan or is missing text Does the original have text that is tightly spaced? Text cannot be editedIs the original of poor quality? Scan takes too long Is your printer set for bi-directional communication?Error messages appear on the screen Unable to activate Twain sourceIs paper loaded in the printer paper input tray? No copy came out or the scanner did nothingDid you send a print job before attempting to copy? Copies are blank, missing images, or faded Improving scan/copy quality Preventative stepsImage defect examples Correcting scan/copy defects Vertical white stripesBlank pages Too light or darkUnclear text Black dots or streaksImage prints at reduced size Accessing the Calibration utility Calibrating the scannerCleaning the scanner Clearing scanner jams Clearing jams Clearing hard-to-reach jams Removing the scanner Service and support 113Obtaining hardware service AvailabilityGuidelines for repacking the printer Guidelines for repacking the scanner Service information form Service information formWhat needs to be done? HP Support European Customer Support Center Spanish ItalianPortuguese Page Online services World Wide Web URLAmerica Online CompuServetmObtaining software utilities and electronic information CanadaAsia-Pacific countries/regions Australia, New Zealand, and IndiaHP direct ordering for accessories or supplies HP service informationHP Support Assistant compact disc HP SupportPackPage Worldwide sales and service offices Czech Republic Germany Denmark GreeceFar East Region Hungary IndiaKorea New Zealand Latin American HeadquartersNorway MéxicoSpain SwedenSwitzerland TaiwanService and support Printer specifications 131Specifications Printer specifications Environmental specificationsElectrical specifications AcousticsPrinter specifications Physical specifications Printer capacities and ratingsFCC compliance Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet printer eliminates This HP LaserJet printer design reducesHP Cartridge Recycling Program information PlasticsHP toner cartridges PaperMaterial safety data sheet Regulatory statements Declaration of ConformityCanadian DOC regulations Laser safety statementKorean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatScannerspecifications 141Specifications Printer capacities and ratings Appendix B Scanner specifications FCC compliance Environmental product stewardship Design of this HP scanner facilitates the recyclingRegulatory statements Laser safety statement Laser statement for Finland Appendix B Scanner specifications Paper specifications 151Printer paper specifications Supported paper sizes printerGuidelines for using paper Symptom Problem with Paper SolutionTransparencies LabelsLabel construction Envelope construction EnvelopesEnvelopes with double-side-seams Envelopes with adhesive strips or flaps Envelope storageCard stock construction Card stock and heavy mediaCard stock guidelines Appendix C Paper specifications Memory DIMMs 159Installing DIMMs memory Page Test Dimm installation Removing DIMMs Appendix D Memory DIMMs Warrantylicensing 165Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How do I know when the HP toner is running out?What does this warranty not cover? How long does the coverage last?How do I return the faulty cartridge? How does State, Province or Country Law apply?Appendix E Warranty and licensing Ordering information Accessories173 Ordering information Description or Use Order Number MemoryOrdering information Description or Use Order Number 175Appendix F Accessories and ordering information Scanner resolution and gray scale 177Overview Resolution and gray-scale guidelines Resolution 76 x 127 mm 150 dpi 152 x 254 mm 300 dpiUsage table Uses for 1 bit setting Uses for 8 bit setting Gray scaleAppendix G Scanner resolution and gray scale Index IndexOCR Index Index Page C4218-90962

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