HP C4740, C4750 Solve a problem, HP support by phone, Phone support period Placing a call

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12 Solve a problem

This section contains the following topics:

•HP support

•Setup troubleshooting

•Print troubleshooting

•Print quality troubleshooting

•Memory card troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

Solve a problem

HP support

•HP support by phone

•Additional warranty options

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Photosmart C4700 series)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

Solve a problem

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Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Related topics Wireless with a router infrastructure networkTo connect the product Wireless without a router ad hoc connectionFinish setting up the HP Photosmart Install the software for a network connection To enable printer sharing on a Windows computer Set up a USB connectionTo connect the product with the USB cable Printer parts Get to know the HP PhotosmartControl panel features Control panel featuresHow do I? How do I? HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperHP Iron-On Transfers Recommended papers for printingHP Brochure Paper or HP Superior Inkjet Paper HP Premium Presentation Paper or HP Professional PaperColorLok Load small-size paper a. Lower paper tray Load mediaLoad full-size paper Information on paper Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photo on small-size paper a. Load paper Print photos from a memory cardPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To print on transparencies Print on specialty mediaTo print a group of addresses on labels or envelopes To reverse an image for iron-on transfersTo print a Web Print a WebView the print resolution Print using Maximum dpiTo print in Maximum dpi mode Click the Printing Shortcuts tab To view the print resolutionPrinting shortcuts To create a printing shortcutTo change the default print settings Set the default print settingsTo delete a printing shortcut Scan to a computer ScanTo scan to a computer To save a scan to a memory card Scan to a memory cardScan to a memory card Scan Copy Copy text or mixed documents Copy text or mixed documentsMake a black and white copy a. Load paper Copy text or mixed documents Make a color copy To set the number of copies from the control panel Change the copy settingsTo set the paper size from the control panel To set the copy size from the control panelCopy To reprint an original photo Reprint photosRelated topics To save photos Save photosSave photos Printer Toolbox appears Click the Estimated Ink Level tab Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart SoftwareTo replace the cartridges Replace the cartridgesWork with cartridges Order ink supplies Ink-backup modeInk-backup mode output Exit ink-backup modeCartridge warranty information Work with cartridges Phone support period Placing a call Solve a problemHP support HP support by phoneAfter the phone support period Setup troubleshootingAdditional warranty options Troubleshooting common setup issuesSolution Solution 1 Check the power cordProduct will not turn on Solution 5 Contact HP support for service Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer To set your language and country/region Wrong measurements are showing in menus on the displayTo uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Make sure you are using genuine HP print cartridges Print troubleshootingCheck cartridges Load the stack of paper correctly Check paperCheck the ink levels Use the correct paper typeCheck product Clean the print cartridgesAlign the print cartridges To select a print speed or quality Check the print settingsContact HP support for service Print quality troubleshootingTo check your margin settings Reset the productSolution 3 Reformat the memory card in your digital camera Memory card troubleshootingSolution 1 Insert the memory card properly Solution 2 Remove the additional memory cardTo install the product software Solution 1 Install the product softwarePhotos on the memory card do not transfer to my computer Solution 1 Scan, enlarge, and then print a copy Copy troubleshootingResize to Fit is not working as expected Scanned image shows dotted lines instead of text Scan troubleshootingSolution 2 Wipe the glass and the back of the document lid Scanned image is incorrectly croppedText is incorrect or missing ErrorsSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidScanner failure Door openFirmware revision mismatch Memory is fullMissing HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareFile messages Invalid file name Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File not foundGeneral user messages Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Borderless printing errorCard access error Memory card errorSolution 1 Remove all but one memory card Solution 2 Push the memory card all the way forwardCard is not fully inserted Paper messagesCard is inserted incorrectly Card is damagedInk is drying Paper orientation errorPrint cartridge messages Paper upside downTo align newly installed print cartridges Solution 1 Align newly installed print cartridgesNeed alignment or alignment failed Solution 4 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridgesCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Printing in ink-backup mode Solution 4 Contact HP supportPrint cartridges missing or not detected Solution 1 Reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 1 Check the print cartridge Solution 3 Replace the print cartridgeIncompatible print cartridges Print cartridge is not intended for use in this product Solution 2 Contact HP support for servicePrint cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink has been depleted General printer errorSolve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper useHP inkjet supplies recycling program Power consumptionΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical SubstancesRegulatory model identification number Toxic and hazardous substance tableVcci Class B compliance statement for users in Japan FCC statementTechnical information Declaration of Conformity HP Photosmart C4700 series declaration of conformityExposure to radio frequency radiation Regulatory wireless statementsEuropean Union Regulatory Notice European Union regulatory noticeTechnical information Index Symbols/NumericsIndex

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