HP C4780, C4750 Print quality troubleshooting, To check your margin settings, Reset the product

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Solve a problem

Chapter 12

6.In the Paper Type drop-down list, select the type of paper that you have loaded.

7.In the Print Quality drop-down list, select the appropriate quality setting for your project.

NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution.

To check your margin settings

1.Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2.Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3.Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.

Cause: The print settings were not set correctly.

Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Print quality troubleshooting

Use this section to solve these print quality problems:

•Photo printouts are hazy, blurry, or have inaccurate color

Photo printouts are hazy, blurry, or have inaccurate color

Solution: For best photo color quality, do not allow printouts to stack on top of photos in the paper tray.

64 Solve a problem

Image 66

Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Wireless with a router infrastructure network Related topicsWireless without a router ad hoc connection To connect the productFinish setting up the HP Photosmart Install the software for a network connection Set up a USB connection To enable printer sharing on a Windows computerTo connect the product with the USB cable Get to know the HP Photosmart Printer partsControl panel features Control panel featuresHow do I? How do I? HP Advanced Photo Paper Paper basicsRecommended papers for photo printing HP Everyday Photo PaperHP Premium Presentation Paper or HP Professional Paper Recommended papers for printingHP Brochure Paper or HP Superior Inkjet Paper HP Iron-On TransfersColorLok Load media Load small-size paper a. Lower paper trayLoad full-size paper Information on paper Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paperPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To reverse an image for iron-on transfers Print on specialty mediaTo print a group of addresses on labels or envelopes To print on transparenciesPrint a Web To print a WebPrint using Maximum dpi View the print resolutionTo print in Maximum dpi mode To create a printing shortcut To view the print resolutionPrinting shortcuts Click the Printing Shortcuts tabSet the default print settings To change the default print settingsTo delete a printing shortcut Scan Scan to a computerTo scan to a computer Scan to a memory card To save a scan to a memory cardScan to a memory card Scan Copy Copy text or mixed documents Copy text or mixed documentsMake a black and white copy a. Load paper Copy text or mixed documents Make a color copy To set the copy size from the control panel Change the copy settingsTo set the paper size from the control panel To set the number of copies from the control panelCopy Reprint photos To reprint an original photoRelated topics Save photos To save photosSave photos To check the ink levels from the HP Photosmart Software Work with cartridgesCheck the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tabReplace the cartridges To replace the cartridgesWork with cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Order ink suppliesCartridge warranty information Work with cartridges HP support by phone Solve a problemHP support Phone support period Placing a callTroubleshooting common setup issues Setup troubleshootingAdditional warranty options After the phone support periodSolution 1 Check the power cord SolutionProduct will not turn on Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display To set your language and country/regionUninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Print troubleshooting Make sure you are using genuine HP print cartridgesCheck cartridges Use the correct paper type Check paperCheck the ink levels Load the stack of paper correctlyClean the print cartridges Check productAlign the print cartridges Check the print settings To select a print speed or qualityReset the product Print quality troubleshootingTo check your margin settings Contact HP support for serviceSolution 2 Remove the additional memory card Memory card troubleshootingSolution 1 Insert the memory card properly Solution 3 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product softwarePhotos on the memory card do not transfer to my computer Copy troubleshooting Solution 1 Scan, enlarge, and then print a copyResize to Fit is not working as expected Scanned image is incorrectly cropped Scan troubleshootingSolution 2 Wipe the glass and the back of the document lid Scanned image shows dotted lines instead of textSolution 2 Clean the glass and lid ErrorsSolution 1 Adjust the brightness in the software Text is incorrect or missingMemory is full Door openFirmware revision mismatch Scanner failureSolution 1 Install the HP Photosmart Software Missing HP Photosmart SoftwareFile messages File not found Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Invalid file nameBorderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop General user messagesSolution 2 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Card access errorCard is damaged Paper messagesCard is inserted incorrectly Card is not fully insertedPaper upside down Paper orientation errorPrint cartridge messages Ink is dryingSolution 1 Align newly installed print cartridges To align newly installed print cartridgesNeed alignment or alignment failed Solution 4 Check if print cartridges are fully inserted Solution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contactsCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridge Solution 1 Check the print cartridgeIncompatible print cartridges Solution 2 Contact HP support for service Print cartridge is not intended for use in this productPrint cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed General printer error Original HP ink has been depletedSolve a problem Stop the current job To stop a current job from the productStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Paper use Material safety data sheetsEco-Tips PlasticsPower consumption HP inkjet supplies recycling programChemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηToxic and hazardous substance table Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanTechnical information HP Photosmart C4700 series declaration of conformity Declaration of ConformityRegulatory wireless statements Exposure to radio frequency radiationEuropean Union regulatory notice European Union Regulatory NoticeTechnical information Symbols/Numerics IndexIndex

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