HP C4795 manual Print cartridges missing or not detected, Solution 1 Reinsert the print cartridges

Page 89

removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

Solve a problem

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Cause: When the product detected that only one print cartridge is installed, ink- backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the product and affects the quality of printouts.

Print cartridges missing or not detected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reinsert the print cartridges

•Solution 2: Clean the print cartridge contacts

•Solution 3: Replace the print cartridge

Solution 1: Reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

Errors 87

Image 89

Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Add the HP Photosmart to a network Finish setting up the HP PhotosmartWiFi Protected Setup WPS Related topics Wireless with a router infrastructure networkTo connect the product Wireless without a router ad hoc connectionFinish setting up the HP Photosmart Install the software for a network connection To connect the product with the USB cable Set up a USB connectionTo enable printer sharing on a Windows computer Printer parts Get to know the HP PhotosmartControl panel features Control panel featuresHow do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperHP Brochure Paper or HP Superior Inkjet Paper Recommended papers for printingHP Premium Presentation Paper or HP Professional Paper HP Iron-On TransfersColorLok Load small-size paper a. Lower paper tray Load mediaLoad full-size paper Information on paper To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Off applies no HP Real Life Technologies to the image Print photo on small-size paper a. Load paper Print photos from a memory cardPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To print a group of addresses on labels or envelopes Print on specialty mediaTo reverse an image for iron-on transfers To print on transparenciesTo print a Web Print a WebTo print in Maximum dpi mode Print using Maximum dpiView the print resolution Printing shortcuts To view the print resolutionTo create a printing shortcut Click the Printing Shortcuts tabTo delete a printing shortcut Set the default print settingsTo change the default print settings To scan to a computer ScanScan to a computer To save a scan to a memory card Scan to a memory cardScan to a memory card Scan Copy Make a black and white copy a. Load paper Copy text or mixed documentsCopy text or mixed documents Copy text or mixed documents Make a color copy To set the paper size from the control panel Change the copy settingsTo set the copy size from the control panel To set the number of copies from the control panelCopy To reprint an original photo Reprint photosRelated topics To save photos Save photosSave photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the cartridges Replace the cartridgesWork with cartridges Ink-backup mode output Ink-backup modeExit ink-backup mode Order ink suppliesCartridge warranty information Work with cartridges HP support Solve a problemHP support by phone Phone support period Placing a callAdditional warranty options Setup troubleshootingTroubleshooting common setup issues After the phone support periodProduct will not turn on Solution 1 Check the power cordSolution Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceSolution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product To set your language and country/region Wrong measurements are showing in menus on the displayRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check cartridges Print troubleshootingMake sure you are using genuine HP print cartridges Check the ink levels Check paperUse the correct paper type Load the stack of paper correctlyAlign the print cartridges Clean the print cartridgesCheck product To select a print speed or quality Check the print settingsTo check your margin settings Print quality troubleshootingReset the product Contact HP support for serviceSolution 1 Insert the memory card properly Memory card troubleshootingSolution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital cameraPhotos on the memory card do not transfer to my computer Solution 1 Install the product softwareTo install the product software Resize to Fit is not working as expected Copy troubleshootingSolution 1 Scan, enlarge, and then print a copy Solution 2 Wipe the glass and the back of the document lid Scan troubleshootingScanned image is incorrectly cropped Scanned image shows dotted lines instead of textSolution 1 Adjust the brightness in the software ErrorsSolution 2 Clean the glass and lid Text is incorrect or missingFirmware revision mismatch Door openMemory is full Scanner failureMissing HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareFile messages Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productFile not found Invalid file nameSolution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error General user messagesSolution 1 Remove all but one memory card Memory card errorSolution 2 Push the memory card all the way forward Card access errorCard is inserted incorrectly Paper messagesCard is damaged Card is not fully insertedPrint cartridge messages Paper orientation errorPaper upside down Ink is dryingNeed alignment or alignment failed Solution 1 Align newly installed print cartridgesTo align newly installed print cartridges Solution 4 Check if print cartridges are fully inserted To make sure the print cartridges are installed correctly Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridgesCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Printing in ink-backup mode Solution 4 Contact HP supportPrint cartridges missing or not detected Solution 1 Reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 1 Check the print cartridge Print cartridges in wrong slot Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink has been depleted General printer errorSolve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Eco-Tips Material safety data sheetsPaper use PlasticsHP inkjet supplies recycling program Power consumptionΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical SubstancesRegulatory model identification number Toxic and hazardous substance tableVcci Class B compliance statement for users in Japan FCC statementTechnical information Declaration of Conformity HP Photosmart C4700 series declaration of conformityExposure to radio frequency radiation Regulatory wireless statementsEuropean Union Regulatory Notice European Union regulatory noticeTechnical information Index Symbols/NumericsIndex

Related manuals

Manual 8 pages 11.59 Kb

Manual 1 pages 28.56 Kb