HP C4750 manual Setup troubleshooting, Additional warranty options, After the phone support period

Page 56

Solve a problem

Chapter 12

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the list of support phone numbers, visit www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the product software is installed on the computer. If you connected the product to your computer before the software installation screen prompted you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 59.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The product will not turn on

•After setting up the product, it does not print

•The wrong measurements are showing in menus on the display

•The registration screen does not appear

•Uninstall and reinstall the software

54 Solve a problem

Image 56

Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Add the HP Photosmart to a network Finish setting up the HP PhotosmartWiFi Protected Setup WPS Wireless with a router infrastructure network Related topicsWireless without a router ad hoc connection To connect the productFinish setting up the HP Photosmart Install the software for a network connection To connect the product with the USB cable Set up a USB connectionTo enable printer sharing on a Windows computer Get to know the HP Photosmart Printer partsControl panel features Control panel featuresHow do I? How do I? Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing HP Brochure Paper or HP Superior Inkjet PaperHP Premium Presentation Paper or HP Professional Paper HP Iron-On TransfersColorLok Load media Load small-size paper a. Lower paper trayLoad full-size paper Information on paper To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paperPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes Print on specialty media To print a group of addresses on labels or envelopesTo reverse an image for iron-on transfers To print on transparenciesPrint a Web To print a WebTo print in Maximum dpi mode Print using Maximum dpiView the print resolution To view the print resolution Printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo delete a printing shortcut Set the default print settingsTo change the default print settings To scan to a computer ScanScan to a computer Scan to a memory card To save a scan to a memory cardScan to a memory card Scan Copy Make a black and white copy a. Load paper Copy text or mixed documentsCopy text or mixed documents Copy text or mixed documents Make a color copy Change the copy settings To set the paper size from the control panelTo set the copy size from the control panel To set the number of copies from the control panelCopy Reprint photos To reprint an original photoRelated topics Save photos To save photosSave photos Work with cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabReplace the cartridges To replace the cartridgesWork with cartridges Ink-backup mode Ink-backup mode outputExit ink-backup mode Order ink supplies Cartridge warranty information Work with cartridges Solve a problem HP supportHP support by phone Phone support period Placing a callSetup troubleshooting Additional warranty optionsTroubleshooting common setup issues After the phone support periodProduct will not turn on Solution 1 Check the power cordSolution Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceSolution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Wrong measurements are showing in menus on the display To set your language and country/regionRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check cartridges Print troubleshootingMake sure you are using genuine HP print cartridges Check paper Check the ink levelsUse the correct paper type Load the stack of paper correctlyAlign the print cartridges Clean the print cartridgesCheck product Check the print settings To select a print speed or qualityPrint quality troubleshooting To check your margin settingsReset the product Contact HP support for serviceMemory card troubleshooting Solution 1 Insert the memory card properlySolution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital cameraPhotos on the memory card do not transfer to my computer Solution 1 Install the product softwareTo install the product software Resize to Fit is not working as expected Copy troubleshootingSolution 1 Scan, enlarge, and then print a copy Scan troubleshooting Solution 2 Wipe the glass and the back of the document lidScanned image is incorrectly cropped Scanned image shows dotted lines instead of textErrors Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missingDoor open Firmware revision mismatchMemory is full Scanner failureSolution 1 Install the HP Photosmart Software Missing HP Photosmart SoftwareFile messages Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraFile not found Invalid file nameSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error General user messagesMemory card error Solution 1 Remove all but one memory cardSolution 2 Push the memory card all the way forward Card access errorPaper messages Card is inserted incorrectlyCard is damaged Card is not fully insertedPaper orientation error Print cartridge messagesPaper upside down Ink is dryingNeed alignment or alignment failed Solution 1 Align newly installed print cartridgesTo align newly installed print cartridges Solution 4 Check if print cartridges are fully inserted To make sure the print cartridges are installed correctly Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contactsCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 1 Check the print cartridge Print cartridges in wrong slot Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed General printer error Original HP ink has been depletedSolve a problem Stop the current job To stop a current job from the productStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Material safety data sheets Eco-TipsPaper use PlasticsPower consumption HP inkjet supplies recycling programChemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηToxic and hazardous substance table Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanTechnical information HP Photosmart C4700 series declaration of conformity Declaration of ConformityRegulatory wireless statements Exposure to radio frequency radiationEuropean Union regulatory notice European Union Regulatory NoticeTechnical information Symbols/Numerics IndexIndex

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