HP C4795, C4750, C4780, C4740 manual To determine which print cartridge is having the problem

Page 97

If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution.

To determine which print cartridge is having the problem

1.Make sure the product is on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

4.Remove the black print cartridge from the slot on the right.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

1Tri-color print cartridge

2Black print cartridge

Solve a problem

Errors 95

Image 97

Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Related topics Wireless with a router infrastructure networkTo connect the product Wireless without a router ad hoc connectionFinish setting up the HP Photosmart Install the software for a network connection To enable printer sharing on a Windows computer Set up a USB connectionTo connect the product with the USB cable Printer parts Get to know the HP PhotosmartControl panel features Control panel featuresHow do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperHP Brochure Paper or HP Superior Inkjet Paper Recommended papers for printingHP Premium Presentation Paper or HP Professional Paper HP Iron-On TransfersColorLok Load small-size paper a. Lower paper tray Load mediaLoad full-size paper Information on paper Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photo on small-size paper a. Load paper Print photos from a memory cardPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To print a group of addresses on labels or envelopes Print on specialty mediaTo reverse an image for iron-on transfers To print on transparenciesTo print a Web Print a WebView the print resolution Print using Maximum dpiTo print in Maximum dpi mode Printing shortcuts To view the print resolutionTo create a printing shortcut Click the Printing Shortcuts tabTo change the default print settings Set the default print settingsTo delete a printing shortcut Scan to a computer ScanTo scan to a computer To save a scan to a memory card Scan to a memory cardScan to a memory card Scan Copy Copy text or mixed documents Copy text or mixed documentsMake a black and white copy a. Load paper Copy text or mixed documents Make a color copy To set the paper size from the control panel Change the copy settingsTo set the copy size from the control panel To set the number of copies from the control panelCopy To reprint an original photo Reprint photosRelated topics To save photos Save photosSave photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the cartridges Replace the cartridgesWork with cartridges Ink-backup mode output Ink-backup modeExit ink-backup mode Order ink suppliesCartridge warranty information Work with cartridges HP support Solve a problemHP support by phone Phone support period Placing a callAdditional warranty options Setup troubleshootingTroubleshooting common setup issues After the phone support periodSolution Solution 1 Check the power cordProduct will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceSolution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer To set your language and country/region Wrong measurements are showing in menus on the displayTo uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Make sure you are using genuine HP print cartridges Print troubleshootingCheck cartridges Check the ink levels Check paperUse the correct paper type Load the stack of paper correctlyCheck product Clean the print cartridgesAlign the print cartridges To select a print speed or quality Check the print settingsTo check your margin settings Print quality troubleshootingReset the product Contact HP support for serviceSolution 1 Insert the memory card properly Memory card troubleshootingSolution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital cameraTo install the product software Solution 1 Install the product softwarePhotos on the memory card do not transfer to my computer Solution 1 Scan, enlarge, and then print a copy Copy troubleshootingResize to Fit is not working as expected Solution 2 Wipe the glass and the back of the document lid Scan troubleshootingScanned image is incorrectly cropped Scanned image shows dotted lines instead of textSolution 1 Adjust the brightness in the software ErrorsSolution 2 Clean the glass and lid Text is incorrect or missingFirmware revision mismatch Door openMemory is full Scanner failureMissing HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareFile messages Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productFile not found Invalid file nameSolution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error General user messagesSolution 1 Remove all but one memory card Memory card errorSolution 2 Push the memory card all the way forward Card access errorCard is inserted incorrectly Paper messagesCard is damaged Card is not fully insertedPrint cartridge messages Paper orientation errorPaper upside down Ink is dryingTo align newly installed print cartridges Solution 1 Align newly installed print cartridgesNeed alignment or alignment failed Solution 4 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridgesCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Printing in ink-backup mode Solution 4 Contact HP supportPrint cartridges missing or not detected Solution 1 Reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 1 Check the print cartridge Solution 3 Replace the print cartridgeIncompatible print cartridges Print cartridge is not intended for use in this product Solution 2 Contact HP support for servicePrint cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink has been depleted General printer errorSolve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Eco-Tips Material safety data sheetsPaper use PlasticsHP inkjet supplies recycling program Power consumptionΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical SubstancesRegulatory model identification number Toxic and hazardous substance tableVcci Class B compliance statement for users in Japan FCC statementTechnical information Declaration of Conformity HP Photosmart C4700 series declaration of conformityExposure to radio frequency radiation Regulatory wireless statementsEuropean Union Regulatory Notice European Union regulatory noticeTechnical information Index Symbols/NumericsIndex

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