HP C4750, C4795 Solution 1 Insert the print cartridges, To clean the print cartridge contacts

Page 84

Solve a problem

Chapter 12

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see:

“Replace the cartridges” on page 48

Cause: The product detected that a non-HP print cartridge was installed.

Print cartridge is missing, incorrectly installed, or not intended for your product

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Insert the print cartridges

•Solution 2: Remove the tape from the print cartridges

•Solution 3: Remove and reinsert the print cartridges

•Solution 4: Contact HP support

Solution 1: Insert the print cartridges

Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.

To clean the print cartridge contacts

1.Turn on the product and open the print cartridge door.

The print carriage moves to the far right side of the product.

2.Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product.

82 Solve a problem

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Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Wireless with a router infrastructure network Related topicsWireless without a router ad hoc connection To connect the productFinish setting up the HP Photosmart Install the software for a network connection Set up a USB connection To enable printer sharing on a Windows computerTo connect the product with the USB cable Get to know the HP Photosmart Printer partsControl panel features Control panel featuresHow do I? How do I? Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing HP Brochure Paper or HP Superior Inkjet PaperHP Premium Presentation Paper or HP Professional Paper HP Iron-On TransfersColorLok Load media Load small-size paper a. Lower paper trayLoad full-size paper Information on paper Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paperPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes Print on specialty media To print a group of addresses on labels or envelopesTo reverse an image for iron-on transfers To print on transparenciesPrint a Web To print a WebPrint using Maximum dpi View the print resolutionTo print in Maximum dpi mode To view the print resolution Printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabSet the default print settings To change the default print settingsTo delete a printing shortcut Scan Scan to a computerTo scan to a computer Scan to a memory card To save a scan to a memory cardScan to a memory card Scan Copy Copy text or mixed documents Copy text or mixed documentsMake a black and white copy a. Load paper Copy text or mixed documents Make a color copy Change the copy settings To set the paper size from the control panelTo set the copy size from the control panel To set the number of copies from the control panelCopy Reprint photos To reprint an original photoRelated topics Save photos To save photosSave photos Work with cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabReplace the cartridges To replace the cartridgesWork with cartridges Ink-backup mode Ink-backup mode outputExit ink-backup mode Order ink suppliesCartridge warranty information Work with cartridges Solve a problem HP supportHP support by phone Phone support period Placing a callSetup troubleshooting Additional warranty optionsTroubleshooting common setup issues After the phone support periodSolution 1 Check the power cord SolutionProduct will not turn on Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display To set your language and country/regionUninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Print troubleshooting Make sure you are using genuine HP print cartridgesCheck cartridges Check paper Check the ink levelsUse the correct paper type Load the stack of paper correctlyClean the print cartridges Check productAlign the print cartridges Check the print settings To select a print speed or qualityPrint quality troubleshooting To check your margin settingsReset the product Contact HP support for serviceMemory card troubleshooting Solution 1 Insert the memory card properlySolution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product softwarePhotos on the memory card do not transfer to my computer Copy troubleshooting Solution 1 Scan, enlarge, and then print a copyResize to Fit is not working as expected Scan troubleshooting Solution 2 Wipe the glass and the back of the document lidScanned image is incorrectly cropped Scanned image shows dotted lines instead of textErrors Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missingDoor open Firmware revision mismatchMemory is full Scanner failureSolution 1 Install the HP Photosmart Software Missing HP Photosmart SoftwareFile messages Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraFile not found Invalid file nameSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error General user messagesMemory card error Solution 1 Remove all but one memory cardSolution 2 Push the memory card all the way forward Card access errorPaper messages Card is inserted incorrectlyCard is damaged Card is not fully insertedPaper orientation error Print cartridge messagesPaper upside down Ink is dryingSolution 1 Align newly installed print cartridges To align newly installed print cartridgesNeed alignment or alignment failed Solution 4 Check if print cartridges are fully inserted Solution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contactsCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridge Solution 1 Check the print cartridgeIncompatible print cartridges Solution 2 Contact HP support for service Print cartridge is not intended for use in this productPrint cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed General printer error Original HP ink has been depletedSolve a problem Stop the current job To stop a current job from the productStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Material safety data sheets Eco-TipsPaper use PlasticsPower consumption HP inkjet supplies recycling programChemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηToxic and hazardous substance table Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanTechnical information HP Photosmart C4700 series declaration of conformity Declaration of ConformityRegulatory wireless statements Exposure to radio frequency radiationEuropean Union regulatory notice European Union Regulatory NoticeTechnical information Symbols/Numerics IndexIndex

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