HP C4740, C4750, C4795, C4780 manual Errors, Text is incorrect or missing, Product messages

Page 71

Text is incorrect or missing

Try the following solutions.

•Solution 1: Adjust the brightness in the software

•Solution 2: Clean the glass and lid

Solution 1: Adjust the brightness in the software

Solution: Adjust the brightness in the software, and then rescan the original.

Cause: The brightness was not set correctly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the glass and lid

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans.

Solve a problem

Errors

This section contains the following categories of messages about your product:

•Product messages

•File messages

•General user messages

•Paper messages

•Print cartridge messages

Product messages

The following is a list of product-related error messages:

•Door open

•Firmware revision mismatch

•Memory is full

•Scanner failure

•Improper shutdown

•Missing HP Photosmart Software

Errors 69

Image 71

Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Add the HP Photosmart to a network Finish setting up the HP PhotosmartWiFi Protected Setup WPS Related topics Wireless with a router infrastructure networkTo connect the product Wireless without a router ad hoc connectionFinish setting up the HP Photosmart Install the software for a network connection To connect the product with the USB cable Set up a USB connectionTo enable printer sharing on a Windows computer Printer parts Get to know the HP PhotosmartControl panel features Control panel featuresHow do I? How do I? HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperHP Iron-On Transfers Recommended papers for printingHP Brochure Paper or HP Superior Inkjet Paper HP Premium Presentation Paper or HP Professional PaperColorLok Load small-size paper a. Lower paper tray Load mediaLoad full-size paper Information on paper To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Off applies no HP Real Life Technologies to the image Print photo on small-size paper a. Load paper Print photos from a memory cardPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To print on transparencies Print on specialty mediaTo print a group of addresses on labels or envelopes To reverse an image for iron-on transfersTo print a Web Print a WebTo print in Maximum dpi mode Print using Maximum dpiView the print resolution Click the Printing Shortcuts tab To view the print resolutionPrinting shortcuts To create a printing shortcutTo delete a printing shortcut Set the default print settingsTo change the default print settings To scan to a computer ScanScan to a computer To save a scan to a memory card Scan to a memory cardScan to a memory card Scan Copy Make a black and white copy a. Load paper Copy text or mixed documentsCopy text or mixed documents Copy text or mixed documents Make a color copy To set the number of copies from the control panel Change the copy settingsTo set the paper size from the control panel To set the copy size from the control panelCopy To reprint an original photo Reprint photosRelated topics To save photos Save photosSave photos Printer Toolbox appears Click the Estimated Ink Level tab Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart SoftwareTo replace the cartridges Replace the cartridgesWork with cartridges Order ink supplies Ink-backup modeInk-backup mode output Exit ink-backup modeCartridge warranty information Work with cartridges Phone support period Placing a call Solve a problemHP support HP support by phoneAfter the phone support period Setup troubleshootingAdditional warranty options Troubleshooting common setup issuesProduct will not turn on Solution 1 Check the power cordSolution Solution 5 Contact HP support for service Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product To set your language and country/region Wrong measurements are showing in menus on the displayRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check cartridges Print troubleshootingMake sure you are using genuine HP print cartridges Load the stack of paper correctly Check paperCheck the ink levels Use the correct paper typeAlign the print cartridges Clean the print cartridgesCheck product To select a print speed or quality Check the print settingsContact HP support for service Print quality troubleshootingTo check your margin settings Reset the productSolution 3 Reformat the memory card in your digital camera Memory card troubleshootingSolution 1 Insert the memory card properly Solution 2 Remove the additional memory cardPhotos on the memory card do not transfer to my computer Solution 1 Install the product softwareTo install the product software Resize to Fit is not working as expected Copy troubleshootingSolution 1 Scan, enlarge, and then print a copy Scanned image shows dotted lines instead of text Scan troubleshootingSolution 2 Wipe the glass and the back of the document lid Scanned image is incorrectly croppedText is incorrect or missing ErrorsSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidScanner failure Door openFirmware revision mismatch Memory is fullMissing HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareFile messages Invalid file name Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File not foundGeneral user messages Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Borderless printing errorCard access error Memory card errorSolution 1 Remove all but one memory card Solution 2 Push the memory card all the way forwardCard is not fully inserted Paper messagesCard is inserted incorrectly Card is damagedInk is drying Paper orientation errorPrint cartridge messages Paper upside downNeed alignment or alignment failed Solution 1 Align newly installed print cartridgesTo align newly installed print cartridges Solution 4 Check if print cartridges are fully inserted To make sure the print cartridges are installed correctly Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridgesCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Printing in ink-backup mode Solution 4 Contact HP supportPrint cartridges missing or not detected Solution 1 Reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 1 Check the print cartridge Print cartridges in wrong slot Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink has been depleted General printer errorSolve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper useHP inkjet supplies recycling program Power consumptionΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical SubstancesRegulatory model identification number Toxic and hazardous substance tableVcci Class B compliance statement for users in Japan FCC statementTechnical information Declaration of Conformity HP Photosmart C4700 series declaration of conformityExposure to radio frequency radiation Regulatory wireless statementsEuropean Union Regulatory Notice European Union regulatory noticeTechnical information Index Symbols/NumericsIndex

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