HP C4780, C4750, C4795 Solution 2 Reset the product, Solution 3 Press the On button more slowly

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Solve a problem

Chapter 12

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet.

Contact HP support for service.

Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The power supply was not intended for use with this product. If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

56 Solve a problem

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Contents HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Wireless with a router infrastructure network Related topicsWireless without a router ad hoc connection To connect the productFinish setting up the HP Photosmart Install the software for a network connection To enable printer sharing on a Windows computer Set up a USB connectionTo connect the product with the USB cable Get to know the HP Photosmart Printer partsControl panel features Control panel featuresHow do I? How do I? HP Advanced Photo Paper Paper basicsRecommended papers for photo printing HP Everyday Photo PaperHP Premium Presentation Paper or HP Professional Paper Recommended papers for printingHP Brochure Paper or HP Superior Inkjet Paper HP Iron-On TransfersColorLok Load media Load small-size paper a. Lower paper trayLoad full-size paper Information on paper Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paperPrint photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To reverse an image for iron-on transfers Print on specialty mediaTo print a group of addresses on labels or envelopes To print on transparenciesPrint a Web To print a WebView the print resolution Print using Maximum dpiTo print in Maximum dpi mode To create a printing shortcut To view the print resolutionPrinting shortcuts Click the Printing Shortcuts tabTo change the default print settings Set the default print settingsTo delete a printing shortcut Scan to a computer ScanTo scan to a computer Scan to a memory card To save a scan to a memory cardScan to a memory card Scan Copy Copy text or mixed documents Copy text or mixed documentsMake a black and white copy a. Load paper Copy text or mixed documents Make a color copy To set the copy size from the control panel Change the copy settingsTo set the paper size from the control panel To set the number of copies from the control panelCopy Reprint photos To reprint an original photoRelated topics Save photos To save photosSave photos To check the ink levels from the HP Photosmart Software Work with cartridgesCheck the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tabReplace the cartridges To replace the cartridgesWork with cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Order ink suppliesCartridge warranty information Work with cartridges HP support by phone Solve a problemHP support Phone support period Placing a callTroubleshooting common setup issues Setup troubleshootingAdditional warranty options After the phone support periodSolution Solution 1 Check the power cordProduct will not turn on Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for serviceSolution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display To set your language and country/regionTo uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Make sure you are using genuine HP print cartridges Print troubleshootingCheck cartridges Use the correct paper type Check paperCheck the ink levels Load the stack of paper correctlyCheck product Clean the print cartridgesAlign the print cartridges Check the print settings To select a print speed or qualityReset the product Print quality troubleshootingTo check your margin settings Contact HP support for serviceSolution 2 Remove the additional memory card Memory card troubleshootingSolution 1 Insert the memory card properly Solution 3 Reformat the memory card in your digital cameraTo install the product software Solution 1 Install the product softwarePhotos on the memory card do not transfer to my computer Solution 1 Scan, enlarge, and then print a copy Copy troubleshootingResize to Fit is not working as expected Scanned image is incorrectly cropped Scan troubleshootingSolution 2 Wipe the glass and the back of the document lid Scanned image shows dotted lines instead of textSolution 2 Clean the glass and lid ErrorsSolution 1 Adjust the brightness in the software Text is incorrect or missingMemory is full Door openFirmware revision mismatch Scanner failureSolution 1 Install the HP Photosmart Software Missing HP Photosmart SoftwareFile messages File not found Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Invalid file nameBorderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop General user messagesSolution 2 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Card access errorCard is damaged Paper messagesCard is inserted incorrectly Card is not fully insertedPaper upside down Paper orientation errorPrint cartridge messages Ink is dryingTo align newly installed print cartridges Solution 1 Align newly installed print cartridgesNeed alignment or alignment failed Solution 4 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contactsCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 1 Check the print cartridge Solution 3 Replace the print cartridgeIncompatible print cartridges Print cartridge is not intended for use in this product Solution 2 Contact HP support for servicePrint cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed General printer error Original HP ink has been depletedSolve a problem Stop the current job To stop a current job from the productStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Paper use Material safety data sheetsEco-Tips PlasticsPower consumption HP inkjet supplies recycling programChemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηToxic and hazardous substance table Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanTechnical information HP Photosmart C4700 series declaration of conformity Declaration of ConformityRegulatory wireless statements Exposure to radio frequency radiationEuropean Union regulatory notice European Union Regulatory NoticeTechnical information Symbols/Numerics IndexIndex

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