HP F2180, F2187, F2140, F2120, F2110 manual HP warranty and support, Warranty

Page 131

13 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

•Warranty

•Support process

•Before you call HP customer support

•HP support by phone

•Additional warranty options

•Call HP Korea customer support

•Prepare the HP All-in-One for shipment

•Pack the HP All-in-One

Warranty

For more information about the warranty, see the printed documentation that came with the HP All- in-One.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP All-in-One

•Valuable HP All-in-One and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

Before you call HP customer support

Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP support, do the following before you call:

1.Make sure that:

a. The HP All-in-One is plugged in and turned on.

b. The specified print cartridges are installed correctly.

c. The recommended paper is properly loaded in the input tray.

2.Reset the HP All-in-One:

a. Turn off the HP All-in-One by pressing the On button.

b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One.

d. Turn on the HP All-in-One by pressing the On button.

HP warranty and support

HP warranty and support

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Contents HP Deskjet F2100 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Deskjet F2100 All-in- One series Help Chapter Scan HP All-in-One overviewHP All-in-One at a glance CopyLabel Control panel buttonsLabel Icon Name and Description Status light overviewLabel Description Use the HP Photosmart software HP All-in-One overview Find more information Setup GuideFind more information How do I? How do I? Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copyingHP Premium Inkjet Paper Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only HP CD/DVD Tattoos Additional papers to avoid when copyingLoad paper Papers to avoidTo load full-size paper Load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load index cards in the input tray Load envelopesHP Iron-On Transfers for printing only Load other types of paperTo load envelopes HP CD/DVD Tattoo labels for printing only Avoid paper jamsHP Inkjet labels for printing only To print from a software application Print from your computerPrint from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing Set the paper type for printingChange the page orientation View the print resolutionTo view the print resolution Change the print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settingsPrinting shortcuts To delete a printing shortcut Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image To print a photo on photo paper Print a photo on photo paperTo create custom CD/DVD labels Print using Maximum dpiCreate custom CD/DVD labels Off applies no HP real life technologies to the imageTo print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderSet Mirror Image to On Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Print a posterTo stop a print job from the HP All-in-One Stop a print jobPrint a Web To print a WebTo resume a print job from the computer Resume a print jobTo stop a print job from the computer To resume a print job from the control panelSet the copy paper type Use the copy featuresMake a copy To make a Fast copy Change copy speedMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Copy a two-page black-and-white documentTo stop copying Stop copyingScan an original Use the scan featuresTo scan to a computer Edit a scanned preview imageEdit a scanned image To stop scanning Edit a scanned documentStop scanning Scan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glassTo print a self-test report Clean the lid backingTo clean the lid backing Print a self-test reportWork with print cartridges Check the estimated ink levels Handle the print cartridgesChoose the right cartridge combination Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Use a photo print cartridge Ink-backup mode outputExit ink-backup mode Print cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges To align newly installed print cartridges Clean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzlesClean the print cartridges Remedy Remove ink from your skin and clothingClick the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Number for ordering Order other suppliesCommunication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper To clear a paper jam from the rear door Hardware setup troubleshootingClear paper jams View the Readme fileHP All-in-One will not turn on Troubleshooting common setup issuesSolution Troubleshooting HP All-in-One does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Solution To retry the plug and playReceived a message that an unknown error has occurred Registration screen does not appear Some of the buttons are missing in the HP Solution CenterTo uninstall from a Windows computer, method Uninstall and reinstall the softwareTo troubleshoot print cartridges Print cartridge troubleshootingTo check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print and evaluate a self-test Print quality troubleshootingInk is not filling the text or graphics completely Ink is bleeding or smearingPrintouts or copies seem blurry or fuzzy Text edges are jaggedPaper is not picked up from the input tray Printouts or copies have vertical streaksEnvelopes print incorrectly Print troubleshootingPrintouts or copies are slanted or skewed HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 103 Margins are not printing as expected Pages in my document came out in the wrong orderTo check your margin settings Blank page came out while printing Text or graphics are cut off at the edgeTo preview the print layout Print troubleshooting 107 Nothing happens when I try to copy Copy troubleshootingPrintout appears enlarged on Parts of the original do not appear or are cut offBorderless copy has white space around the edges Printout is blankScan fails Scan troubleshootingScan halts Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly croppedText is incorrect or missing ErrorsScanned image shows dotted lines instead of text Flashing lights On light Firmware revision mismatch Device messagesScanner failure Mechanism errorFile messages Memory is fullGeneral user messages Out of disk space Paper messagesDisconnected No scan optionsPaper jam, misfeed or blocked carriage Cannot load paper from input trayInk is drying Out of paperHP All-in-One not found Power and connection messagesPaper mismatch Wrong paper widthCommunication test failed Two-way communication lost Improper shutdownNeed alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges Print cartridge is faulty or not installed properly Printing in ink-backup modeSolution To resolve the problem Warranty HP warranty and supportAfter the phone support period Phone support period Placing a callPack the HP All-in-One To pack the HP All-in-One Technical information SpecificationsPlastics Material safety data sheetsPaper use Energy consumption Recycling programHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesTechnical information

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