HP F2110, F2187, F2180, F2140, F2120 manual HP All-in-One does not print

Page 84

Troubleshooting

Chapter 12

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

The HP All-in-One does not print

Cause: The HP All-in-One and computer are not communicating with each other.

Solution:

•Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Check that the HP All-in-One does not have a paper jam.

•Check that the print carriage is not jammed.

Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

•Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready and that you are using a supported operating system. For more information, see the Readme file.

•Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in- One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

82 Troubleshooting

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Contents HP Deskjet F2100 All-in-One series Page Contents Use the copy features Use the scan featuresMaintain the HP All-in-One Troubleshooting HP warranty and supportShop for printing supplies Technical information HP Deskjet F2100 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy ScanControl panel buttons LabelStatus light overview Label Icon Name and DescriptionLabel Description Use the HP Photosmart software HP All-in-One overview Setup Guide Find more informationFind more information How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharingConnection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet PaperRecommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid HP CD/DVD TattoosLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topicsLoad envelopes To load index cards in the input trayLoad other types of paper To load envelopesHP Iron-On Transfers for printing only Avoid paper jams HP Inkjet labels for printing onlyHP CD/DVD Tattoo labels for printing only Print from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeSet the paper type for printing To set the paper type for printingView the print resolution To view the print resolutionChange the print speed or quality Change the page orientationScale the document size Change the saturation, brightness, or color toneChange the default print settings Printing shortcutsPreview your print job Create printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcutPerform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Create custom CD/DVD labelsOff applies no HP real life technologies to the image To create custom CD/DVD labelsTo print in Maximum dpi mode Print on both sidesTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers Set Mirror Image to OnPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a poster To print a posterStop a print job Print a WebTo print a Web To stop a print job from the HP All-in-OneResume a print job To stop a print job from the computerTo resume a print job from the control panel To resume a print job from the computerUse the copy features Make a copySet the copy paper type Change copy speed To make a Fast copyCopy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photoStop copying To stop copyingUse the scan features Scan an originalEdit a scanned preview image Edit a scanned imageTo scan to a computer Edit a scanned document Stop scanningTo stop scanning Scan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glassClean the lid backing To clean the lid backingPrint a self-test report To print a self-test reportWork with print cartridges Handle the print cartridges Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Ink-backup mode output Exit ink-backup modeUse a photo print cartridge Store the print cartridges Print cartridge storage and handlingPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contactsTo clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzlesClean the print cartridges Remove ink from your skin and clothing RemedyShop for printing supplies Order paper or other media Order print cartridgesClick the Estimated Ink Levels tab Order other supplies Number for orderingTroubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on paper Hardware setup troubleshooting Clear paper jamsView the Readme file To clear a paper jam from the rear doorTroubleshooting common setup issues SolutionHP All-in-One will not turn on Troubleshooting HP All-in-One does not print Software installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Solution To retry the plug and play Received a message that an unknown error has occurredRed X appears on the USB connect prompt Some of the buttons are missing in the HP Solution Center Registration screen does not appearUninstall and reinstall the software To uninstall from a Windows computer, methodPrint cartridge troubleshooting To troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshooting Print and evaluate a self-testInk is bleeding or smearing Ink is not filling the text or graphics completelyText edges are jagged Printouts or copies seem blurry or fuzzyPrintouts or copies have vertical streaks Paper is not picked up from the input trayPrint troubleshooting Printouts or copies are slanted or skewedEnvelopes print incorrectly Borderless printing produces unexpected results HP All-in-One is not respondingCommunication problems over a USB connection Click Settings Nothing happens when I try to printTo check the printer driver status HP All-in-One prints meaningless charactersPrint troubleshooting 103 Pages in my document came out in the wrong order Margins are not printing as expectedTo check your margin settings Text or graphics are cut off at the edge To preview the print layoutBlank page came out while printing Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copyParts of the original do not appear or are cut off Printout appears enlarged onPrintout is blank Borderless copy has white space around the edgesScan troubleshooting Scan haltsScan fails Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutErrors Scanned image shows dotted lines instead of textText is incorrect or missing Flashing lights On light Device messages Firmware revision mismatchMechanism error File messagesMemory is full Scanner failureGeneral user messages Paper messages DisconnectedNo scan options Out of disk spaceCannot load paper from input tray Ink is dryingOut of paper Paper jam, misfeed or blocked carriagePower and connection messages Paper mismatchWrong paper width HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostPrint cartridge messages Low on inkNeed alignment or alignment failed Troubleshooting Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properlySolution To resolve the problem HP warranty and support WarrantyPhone support period Placing a call After the phone support periodPack the HP All-in-One To pack the HP All-in-One Specifications Technical informationMaterial safety data sheets Paper usePlastics Recycling program HP inkjet supplies recycling programEnergy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementTechnical information

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