HP F2120, F2187 Ink is bleeding or smearing, Ink is not filling the text or graphics completely

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Troubleshooting

Chapter 12

•Printouts or copies have vertical streaks

•Paper is not picked up from the input tray

•Printouts or copies are slanted or skewed

Ink is bleeding or smearing

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One.

Cause: The print cartridges need to be cleaned.

Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

•Print cartridge troubleshooting

•Print a self-test report

Cause: The paper is too close to the print cartridge during printing.

Solution: If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not too wrinkled.

Ink is not filling the text or graphics completely

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see Print cartridge troubleshooting.

Cause: The copy or print paper type setting is incorrect.

96 Troubleshooting

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Contents HP Deskjet F2100 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Deskjet F2100 All-in- One series Help Chapter Copy HP All-in-One overviewHP All-in-One at a glance ScanControl panel buttons LabelStatus light overview Label Icon Name and DescriptionLabel Description Use the HP Photosmart software HP All-in-One overview Setup Guide Find more informationFind more information How do I? How do I? Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information Choose papers for printing and copying Load originals and load paperLoad originals To load an original on the glassHP Premium Photo Paper Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Inkjet PaperRecommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper HP CD/DVD TattoosLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topicsLoad envelopes To load index cards in the input trayHP Iron-On Transfers for printing only Load other types of paperTo load envelopes HP CD/DVD Tattoo labels for printing only Avoid paper jamsHP Inkjet labels for printing only To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing To set the paper type for printingChange the print speed or quality View the print resolutionTo view the print resolution Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settingsPrinting shortcuts Click the Printing Shortcuts tab Create printing shortcutsTo create a printing shortcut To delete a printing shortcutTo print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP real life technologies to the image Print using Maximum dpiCreate custom CD/DVD labels To create custom CD/DVD labelsTo print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies Set Mirror Image to OnPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a poster To print a posterTo print a Web Stop a print jobPrint a Web To stop a print job from the HP All-in-OneTo resume a print job from the control panel Resume a print jobTo stop a print job from the computer To resume a print job from the computerSet the copy paper type Use the copy featuresMake a copy Change copy speed To make a Fast copyCopy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photoStop copying To stop copyingUse the scan features Scan an originalTo scan to a computer Edit a scanned preview imageEdit a scanned image To stop scanning Edit a scanned documentStop scanning Scan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glassPrint a self-test report Clean the lid backingTo clean the lid backing To print a self-test reportWork with print cartridges Handle the print cartridges Check the estimated ink levelsPrinter Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Use a photo print cartridge Ink-backup mode outputExit ink-backup mode Print cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contactsTo clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzlesClean the print cartridges Remove ink from your skin and clothing RemedyClick the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Order other supplies Number for orderingCommunication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper View the Readme file Hardware setup troubleshootingClear paper jams To clear a paper jam from the rear doorHP All-in-One will not turn on Troubleshooting common setup issuesSolution Troubleshooting HP All-in-One does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Solution To retry the plug and playReceived a message that an unknown error has occurred Some of the buttons are missing in the HP Solution Center Registration screen does not appearUninstall and reinstall the software To uninstall from a Windows computer, methodPrint cartridge troubleshooting To troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshooting Print and evaluate a self-testInk is bleeding or smearing Ink is not filling the text or graphics completelyText edges are jagged Printouts or copies seem blurry or fuzzyPrintouts or copies have vertical streaks Paper is not picked up from the input trayEnvelopes print incorrectly Print troubleshootingPrintouts or copies are slanted or skewed Borderless printing produces unexpected results HP All-in-One is not respondingCommunication problems over a USB connection To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless charactersPrint troubleshooting 103 Pages in my document came out in the wrong order Margins are not printing as expectedTo check your margin settings Blank page came out while printing Text or graphics are cut off at the edgeTo preview the print layout Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copyParts of the original do not appear or are cut off Printout appears enlarged onPrintout is blank Borderless copy has white space around the edgesScan fails Scan troubleshootingScan halts Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layoutText is incorrect or missing ErrorsScanned image shows dotted lines instead of text Flashing lights On light Device messages Firmware revision mismatchMemory is full Mechanism errorFile messages Scanner failureGeneral user messages No scan options Paper messagesDisconnected Out of disk spaceOut of paper Cannot load paper from input trayInk is drying Paper jam, misfeed or blocked carriageWrong paper width Power and connection messagesPaper mismatch HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostNeed alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properlySolution To resolve the problem HP warranty and support WarrantyPhone support period Placing a call After the phone support periodPack the HP All-in-One To pack the HP All-in-One Specifications Technical informationPlastics Material safety data sheetsPaper use Energy consumption Recycling programHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementTechnical information

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