HP F2187 Software installation troubleshooting, To start the installation from a Windows computer

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•If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products from your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

•After you check the connections, try restarting your computer. Turn the HP All-in- One off and then on again.

•If necessary, remove and then install the software you installed with the HP All- in-One again. For more information, see Uninstall and reinstall the software.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Troubleshooting

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All- in-One software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The minimum system checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an unknown error has occurred

•Some of the buttons are missing in the HP Solution Center

•The registration screen does not appear

•The HP Digital Imaging Monitor does not appear in the system tray

•Uninstall and reinstall the software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Software installation troubleshooting

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Contents HP Deskjet F2100 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One HP warranty and support TroubleshootingShop for printing supplies Technical information HP Deskjet F2100 All-in- One series Help Chapter HP All-in-One at a glance HP All-in-One overviewCopy ScanLabel Control panel buttonsLabel Icon Name and Description Status light overviewLabel Description Use the HP Photosmart software HP All-in-One overview Find more information Setup GuideFind more information How do I? How do I? Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals Load originals and load paperChoose papers for printing and copying To load an original on the glassHP Premium Plus Photo Paper Recommended papers for printing and copyingHP Premium Photo Paper HP Premium Inkjet PaperRecommended papers for printing only Load paper Additional papers to avoid when copyingPapers to avoid HP CD/DVD TattoosTo load full-size paper Load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load index cards in the input tray Load envelopesTo load envelopes Load other types of paperHP Iron-On Transfers for printing only HP Inkjet labels for printing only Avoid paper jamsHP CD/DVD Tattoo labels for printing only Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing Set the paper type for printingTo view the print resolution View the print resolutionChange the print speed or quality Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePrinting shortcuts Change the default print settingsPreview your print job To create a printing shortcut Create printing shortcutsClick the Printing Shortcuts tab To delete a printing shortcutPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperCreate custom CD/DVD labels Print using Maximum dpiOff applies no HP real life technologies to the image To create custom CD/DVD labelsPrint on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers Set Mirror Image to OnTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Print a posterPrint a Web Stop a print jobTo print a Web To stop a print job from the HP All-in-OneTo stop a print job from the computer Resume a print jobTo resume a print job from the control panel To resume a print job from the computerMake a copy Use the copy featuresSet the copy paper type To make a Fast copy Change copy speedMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Copy a two-page black-and-white documentTo stop copying Stop copyingScan an original Use the scan featuresEdit a scanned image Edit a scanned preview imageTo scan to a computer Stop scanning Edit a scanned documentTo stop scanning Scan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report To print a self-test reportWork with print cartridges Check the estimated ink levels Handle the print cartridgesTo check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Exit ink-backup mode Ink-backup mode outputUse a photo print cartridge Print cartridge storage and handling Store the print cartridgesPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzlesClean the print cartridges Remedy Remove ink from your skin and clothingOrder paper or other media Order print cartridges Shop for printing suppliesClick the Estimated Ink Levels tab Number for ordering Order other suppliesTroubleshooting tips TroubleshootingCommunication problems over a USB connection Information on paper Clear paper jams Hardware setup troubleshootingView the Readme file To clear a paper jam from the rear doorSolution Troubleshooting common setup issuesHP All-in-One will not turn on Troubleshooting HP All-in-One does not print To start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Received a message that an unknown error has occurred Solution To retry the plug and playRed X appears on the USB connect prompt Registration screen does not appear Some of the buttons are missing in the HP Solution CenterTo uninstall from a Windows computer, method Uninstall and reinstall the softwareTo troubleshoot print cartridges Print cartridge troubleshootingTo check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print and evaluate a self-test Print quality troubleshootingInk is not filling the text or graphics completely Ink is bleeding or smearingPrintouts or copies seem blurry or fuzzy Text edges are jaggedPaper is not picked up from the input tray Printouts or copies have vertical streaksPrintouts or copies are slanted or skewed Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection Nothing happens when I try to print Click SettingsTo check the printer driver status HP All-in-One prints meaningless charactersPrint troubleshooting 103 Margins are not printing as expected Pages in my document came out in the wrong orderTo check your margin settings To preview the print layout Text or graphics are cut off at the edgeBlank page came out while printing Print troubleshooting 107 Nothing happens when I try to copy Copy troubleshootingPrintout appears enlarged on Parts of the original do not appear or are cut offBorderless copy has white space around the edges Printout is blankScan halts Scan troubleshootingScan fails Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutScanned image shows dotted lines instead of text ErrorsText is incorrect or missing Flashing lights On light Firmware revision mismatch Device messagesFile messages Mechanism errorMemory is full Scanner failureGeneral user messages Disconnected Paper messagesNo scan options Out of disk spaceInk is drying Cannot load paper from input trayOut of paper Paper jam, misfeed or blocked carriagePaper mismatch Power and connection messagesWrong paper width HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdownLow on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges Print cartridge is faulty or not installed properly Printing in ink-backup modeSolution To resolve the problem Warranty HP warranty and supportAfter the phone support period Phone support period Placing a callPack the HP All-in-One To pack the HP All-in-One Technical information SpecificationsPaper use Material safety data sheetsPlastics HP inkjet supplies recycling program Recycling programEnergy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesTechnical information

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