HP 500 manual Use the Recovery CD to

Page 72

Symptom

Call Center:

Repair Center:

Repair Center:

 

Suggestions

Likely Causes

Comments

Punctured display.

 

 

Declared to be caused by

 

 

 

customer abuse.

Vertical crack near

 

Usually caused by

Declared to be caused by

center of display.

 

closing display with

customer abuse.

 

 

pencil-sized object on

 

 

 

keyboard.

 

Scratched display

 

 

Declared to be caused by

glass.

 

 

customer abuse.

Local area of dark

 

Caused by excessive

Declared to be caused by

or light discoloration

 

pressure applied to an

customer abuse.

visible when display

 

area on the screen.

 

is on.

 

 

 

Hard disk

 

 

 

 

 

 

 

Hard disk doesn’t

Check the power source.

Hard drive/LED flex

If the drive case is damaged,

spin.

Remove and reinsert the

cable.

the drive may not operate

 

hard drive. Use a flashlight to

Hard drive.

properly.

 

check the connector.

Motherboard.

 

Hard disk makes

Back up the drive

Hard drive.

Check the computer and

clunking or

immediately.

 

drive for evidence of

scratching noise.

Was the computer or drive

 

customer abuse.

 

dropped?

 

 

Hard disk makes

Back up the drive

Depends on the

 

buzzing or whining

immediately.

source of the noise.

 

noise.

Check for alternate noise

 

 

 

sources, such as a PCMCIA

 

 

 

drive or fan.

 

 

 

If a keystroke causes the

 

 

 

sound to change, it may be

 

 

 

from the motherboard.

 

 

Files are corrupted.

Run the VirusScan program.

 

Use the suggestions shown

 

Check the disk surface by

 

at left.

 

running Scandisk

 

 

 

(Windows 98) or using the

 

 

 

Tools tab in the disk’s

 

 

 

Properties sheet

 

 

 

(Windows 2000).

 

 

 

Test the hard disk drive with

 

 

 

the e-DiagTools diagnostics.

 

 

 

Use the Recovery CD to

 

 

 

restore the factory software.

 

 

Drive capacity is

Check the disk surface by

Hard drive.

Use the suggestions shown

less than normal.

running Scandisk

 

at left.

 

(Windows 98) or using the

 

Recreate the Utility partition,

 

Tools tab in the disk’s

 

then partition and format the

 

Properties sheet

 

disk.

 

(Windows 2000).

 

 

 

Check partitions using FDISK

 

 

 

(Windows 98) or Control

 

 

 

Panel, Administrative Tools,

 

 

 

Computer Management

 

 

 

under Storage

 

 

 

(Windows 2000).

 

 

3-10 Troubleshooting and Diagnostics

HP Omnibook 500

Image 72
Contents HP Omnibook Edition History HP OmnibookContents Figures Tables Introduction Source Address or Number CommentsProduct Information Omnibook 500 Series ModelsProduct Comparisons Features Omnibook Front ViewOmnibook Back View Expansion Base Front View Expansion Base Back View Activating Power Modes OperationTurning the Computer On and Off Battery Status Checking the Status of the ComputerMain Status Lights front of computer Keyboard Status LightsUsing Fn Hot Keys Fn Hot KeysHot Key Effect Resetting the Omnibook Resetting the Computer Resetting an Expansion BaseDocking and Undocking the Computer Docking the ComputerUndocking the Computer Manually Undocking the ComputerConnecting a Floppy Disk Drive 10. Connecting a Floppy Disk DriveSpecifications Omnibook 500 Series SpecificationsWireless LAN Audio System ComputerKeyboard Pointing DeviceSecurity Features Environmental LimitsMajor ICs Computer Omnibook 500 Series Accessories Accessory Description Omnibook Compat 500 6000 900B PC Cards11. Replaceable Component Diagram Internal DesignFunction Components Used Component Roles Bootup Functional StructureRemoval and Replacement Removal Cross-ReferenceDisassembly Flowchart Wireless models onlyRequired Equipment Recommended Screw TorquesScrew Thread Size Torque cm-kgf Torque in-lbf Removing the Main Battery Removal ProcedureRemoving a Plug-In Module Releasing the ModuleHard Disk Drive Replacement Part Numbers Removing the Hard Disk DriveDescription Part Number Exchange Part Number Removing the Hard Disk Tray Reassembly Notes Creating a Utility Partition Removing the Power Button Panel Removing the Power Button Panel Reassembly NotesRemoving the Keyboard Removing the Keyboard ScrewsReassembly Notes Sdram Module Replacement Part Numbers Removing an Sdram ModuleRemoving a System Sdram Module 10. Removing an Sdram Expansion Module Reassembly Note Removing an Expansion Sdram ModuleRemoving a Mini-PCI Card certain models only 12. Routing the Mini-PCI Cables LAN/modem card shown Removing the Switchboard PCA Replacing Small Parts Replacing Small Parts User-ReplaceableRemoving the Display Assembly HP Authorized Service Providers Only14. Removing the Display Reassembly Notes Page Removing the Heatsink/Fan 16. Removing the Heatsink/Fan17. Separating the Heatsink and Fan Reassembly Note Removing the Top Case 18. Removing the Top Case Removing the Motherboard or Bottom Case 19. Removing the Motherboard Reassembly Notes Replacing the Motherboard 20. Removing Motherboard ComponentsReassembly Note Replacing the Bottom Case 21. Removing Bottom Case Components Installation Procedure 22. Replacing the Docking Doors 23. Example of Serial Number LabelRepairing the Bios IC 24. Boot-Block Jumper Removing Omnibook Components Removing Omnibook ComponentsComponent Removal Procedure Additional Steps Heatsink/fan Reassembly Notes Mini-PCI models only. RoutePanel, audio/PCMCIA Panel, mini-PCIPage Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Checking for Customer AbuseVerifying the Repair Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions StartupHP Omnibook Troubleshooting and Diagnostics Troubleshooting and Diagnostics HP Omnibook Display Use the Recovery CD to DVD Keyboard and pointing stickClick/scroll button Serial/ParallelLAN/Network Wireless Motherboard MiscellaneousTroubleshooting and Diagnostics HP Omnibook Plug-in Modules Troubleshooting and Diagnostics HP Omnibook Diagnostic Tools DiagToolsUpdating e-DiagTools Enter Running e-DiagToolsSerial and Parallel Loopback Connectors E-DiagTools Error Codes Interpreting the ResultsFloppy Disk Tests Smbus Tests 9088h Replace the expansion base Power-On Self-Test Post Terminal-Error Beep CodesBeep Codes Post Description Post Messages Message Description02F7 Fail-Safe Timer NMI Failed Sycard PCCtest Commands Sycard PCCtest 450/460 CardBus Card OptionalPcmcia PC Card 16-bit test CardBus 32-bit test Omnibook 500 PCI1410Installing the DMI Package Using DMI/WMIUninstalling the DMI/WMI Package Desktop and Windows Management Interfaces DMI/WMIBios Setup Utility Running the Bios Setup UtilityBios Setup Menus and Parameters Main Menu DefaultSystem Devices Menu Default Security Menu DefaultPower APM Menu Default Boot Menu DefaultExit Menu Replaceable Parts Omnibook Exploded View Replaceable Parts Description Part Number Exchange User ReplReplaceable Parts HP Omnibook HP Omnibook Replaceable Parts Accessory Replaceable Parts Part Number Reference Part Exchange Description User Number Part Number ReplReplaceable Parts HP Omnibook HP Omnibook Replaceable Parts Clip, wireless cable Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement Omnibook 500 LCD Guidelines 12.1-in TFT, XGA Mechanical ImperfectionsObsolete Repair Parts Obsolete New Description Service Notes/Comments Part NumberObsolete Parts Page Part Number F3476-90024
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500 specifications

The HP 500 series is a remarkable line of printers designed to meet the diverse needs of both home and professional users. Renowned for their exceptional print quality and advanced technology, these printers have established themselves as a reliable choice for anyone looking to produce high-quality documents and images.

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In conclusion, the HP 500 series is a well-rounded line of printers that combine cutting-edge technology with practicality. With features such as superior print quality, high-speed performance, versatile connectivity, and user-friendly design, they cater to a wide audience—from students and home users to professionals and businesses. As a testament to HP's innovation and commitment to quality, the HP 500 series remains a popular choice in the competitive printing market.