HP 500 manual Enter, Running e-DiagTools

Page 82

Running e-DiagTools

1.Restart the computer.

2.When the HP logo appears, press F10 to start the diagnostic test.

3.When the menu appears, press ENTER to run e-DiagTools.

4.The first time you run the program, you are prompted to select the language for the program.

5.Press F2 to proceed with the basic tests.

You can also proceed directly to the advanced tests from this point by pressing CTRL-F9 (in which case skip to step 10, below).

6.When the Configuration Description appears, check the list of detected hardware.

Note

If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup. You can confirm this by running BIOS Setup and checking the settings—see “BIOS Setup Utility” on page 3-31.

7.Run the basic test. Press F2 to start the basic hardware test.

8.To exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit.

9.Optional: Run the advanced tests. Press F2 to open the advanced test screen.

10.Select and run the appropriate tests. Note that individual tests do not appear if the hardware they test is not detected. Press the following keys to run tests:

ENTER

Runs the highlighted test.

F5 or SPACE

Marks/unmarks the highlighted test.

F6

Marks/unmarks all tests in the current menu.

F7

Marks/unmarks all tests in all menus.

F10

Runs all marked tests.

If a test fails, the error code and description are logged, and the error code is displayed temporarily. If several errors occur, look for patterns that might indicate a common cause. See Table 3-3 on page 3-22 for repair suggestions. Consider these suggestions in combination with other troubleshooting information.

11.Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information.

12.When you are finished running tests, press ESC to exit the advanced tests.

13.Optional: To save the Support Ticket to a floppy disk, press F7 then ALT+C.

14.Exit. Press F3 and then any key to exit and reboot.

15.Optional: Open the Support Ticket. In Windows, click Start, Programs, HP e-DiagTools, e-DiagTools for Windows.

16.Click View to display the Support Ticket.

17.To add information about the problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print.

3-20 Troubleshooting and Diagnostics

HP Omnibook 500

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Contents HP Omnibook Edition History HP OmnibookContents Figures Tables Introduction Source Address or Number CommentsProduct Information Omnibook 500 Series ModelsProduct Comparisons Features Omnibook Front ViewOmnibook Back View Expansion Base Front View Expansion Base Back View Operation Activating Power ModesTurning the Computer On and Off Main Status Lights front of computer Battery StatusChecking the Status of the Computer Keyboard Status LightsFn Hot Keys Using Fn Hot KeysHot Key Effect Resetting the Omnibook Resetting the Computer Resetting an Expansion BaseDocking and Undocking the Computer Docking the ComputerUndocking the Computer Manually Undocking the ComputerConnecting a Floppy Disk Drive 10. Connecting a Floppy Disk DriveSpecifications Omnibook 500 Series SpecificationsKeyboard Wireless LANAudio System Computer Pointing DeviceEnvironmental Limits Security FeaturesMajor ICs Computer Omnibook 500 Series Accessories Accessory Description Omnibook Compat 500 6000 900B PC Cards11. Replaceable Component Diagram Internal DesignFunction Components Used Component Roles Bootup Functional StructureRemoval and Replacement Removal Cross-ReferenceDisassembly Flowchart Wireless models onlyRecommended Screw Torques Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbf Removing the Main Battery Removal ProcedureRemoving a Plug-In Module Releasing the ModuleRemoving the Hard Disk Drive Hard Disk Drive Replacement Part NumbersDescription Part Number Exchange Part Number Removing the Hard Disk Tray Reassembly Notes Creating a Utility Partition Removing the Power Button Panel Removing the Power Button Panel Reassembly NotesRemoving the Keyboard Removing the Keyboard ScrewsReassembly Notes Removing an Sdram Module Sdram Module Replacement Part NumbersRemoving a System Sdram Module 10. Removing an Sdram Expansion Module Reassembly Note Removing an Expansion Sdram ModuleRemoving a Mini-PCI Card certain models only 12. Routing the Mini-PCI Cables LAN/modem card shown Removing the Switchboard PCA Replacing Small Parts Replacing Small Parts User-ReplaceableRemoving the Display Assembly HP Authorized Service Providers Only14. Removing the Display Reassembly Notes Page Removing the Heatsink/Fan 16. Removing the Heatsink/Fan17. Separating the Heatsink and Fan Reassembly Note Removing the Top Case 18. Removing the Top Case Removing the Motherboard or Bottom Case 19. Removing the Motherboard Reassembly Notes Replacing the Motherboard 20. Removing Motherboard ComponentsReassembly Note Replacing the Bottom Case 21. Removing Bottom Case Components Installation Procedure 22. Replacing the Docking Doors 23. Example of Serial Number LabelRepairing the Bios IC 24. Boot-Block Jumper Removing Omnibook Components Removing Omnibook ComponentsPanel, audio/PCMCIA Component Removal Procedure Additional Steps Heatsink/fanReassembly Notes Mini-PCI models only. Route Panel, mini-PCIPage Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Checking for Customer AbuseVerifying the Repair Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions StartupHP Omnibook Troubleshooting and Diagnostics Troubleshooting and Diagnostics HP Omnibook Display Use the Recovery CD to DVD Keyboard and pointing stickClick/scroll button Serial/ParallelLAN/Network Wireless Motherboard MiscellaneousTroubleshooting and Diagnostics HP Omnibook Plug-in Modules Troubleshooting and Diagnostics HP Omnibook DiagTools Diagnostic ToolsUpdating e-DiagTools Enter Running e-DiagToolsSerial and Parallel Loopback Connectors E-DiagTools Error Codes Interpreting the ResultsFloppy Disk Tests Smbus Tests 9088h Replace the expansion base Post Terminal-Error Beep Codes Power-On Self-TestBeep Codes Post Description Post Messages Message Description02F7 Fail-Safe Timer NMI Failed Pcmcia PC Card 16-bit test CardBus 32-bit test Sycard PCCtest CommandsSycard PCCtest 450/460 CardBus Card Optional Omnibook 500 PCI1410Uninstalling the DMI/WMI Package Installing the DMI PackageUsing DMI/WMI Desktop and Windows Management Interfaces DMI/WMIBios Setup Utility Running the Bios Setup UtilityBios Setup Menus and Parameters Main Menu DefaultSystem Devices Menu Default Security Menu DefaultBoot Menu Default Power APM Menu DefaultExit Menu Replaceable Parts Omnibook Exploded View Replaceable Parts Description Part Number Exchange User ReplReplaceable Parts HP Omnibook HP Omnibook Replaceable Parts Accessory Replaceable Parts Part Number Reference Part Exchange Description User Number Part Number ReplReplaceable Parts HP Omnibook HP Omnibook Replaceable Parts Clip, wireless cable Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement Omnibook 500 LCD Guidelines 12.1-in TFT, XGA Mechanical ImperfectionsObsolete New Description Service Notes/Comments Part Number Obsolete Repair PartsObsolete Parts Page Part Number F3476-90024
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500 specifications

The HP 500 series is a remarkable line of printers designed to meet the diverse needs of both home and professional users. Renowned for their exceptional print quality and advanced technology, these printers have established themselves as a reliable choice for anyone looking to produce high-quality documents and images.

One of the standout features of the HP 500 series is its innovative print technology, specifically the use of HP's Thermal Inkjet technology. This technology ensures vibrant colors and sharp text by precisely controlling the ink dispersion on the page. The result is prints that boast stunning detail and clarity, making them ideal for everything from everyday documents to professional presentations.

Another key characteristic of the HP 500 series is its speedy printing capability. Many models in this line can produce a significant number of pages per minute, thereby enhancing productivity for users who need to handle large printing jobs. Additionally, the series often comes equipped with automatic duplexing, allowing users to print on both sides of the paper, which not only saves time but also reduces paper consumption—making it an eco-friendly choice.

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Furthermore, the HP 500 series is built for durability and reliability. With a robust design and components engineered to withstand high-volume usage, these printers are capable of delivering consistent performance over time. Users can expect low maintenance and easy troubleshooting, which is amplified by HP’s commitment to providing regular firmware updates and customer support.

In terms of design, the HP 500 series printers are typically sleek and compact, making them suitable for a variety of workspaces. Their intuitive control panels and user-friendly interfaces streamline operation, ensuring that even those who are not tech-savvy can easily navigate the features.

In conclusion, the HP 500 series is a well-rounded line of printers that combine cutting-edge technology with practicality. With features such as superior print quality, high-speed performance, versatile connectivity, and user-friendly design, they cater to a wide audience—from students and home users to professionals and businesses. As a testament to HP's innovation and commitment to quality, the HP 500 series remains a popular choice in the competitive printing market.