HP P3005 manual 10.XX.YY Supply Memory Error, XX Internal Clock Error

Control panel message	Description	Recommended action
10.XX.YY SUPPLY MEMORY ERROR	The device cannot read or write to the print-	1.	Open the cartridge door.
	cartridge memory tag, or the memory tag is	2.	Remove the print cartridge, and then
For help press	missing.
			reinstall it.
		3.	Close the cartridge door.
		4.	Turn the device off and then on.
		5.	Verify that a genuine HP print cartridge
			is installed in the device.
		6.	Install another print cartridge.
		7.	Verify that the memory tag PCA is
			installed in the device.
		8.	Verify that the memory tag connector is
			firmly seated in connector J510 on the
			ECU. You might have to remove the
			main cooling fan to see this connection.
		9.	If the error persists, contact HP Support.
11.XX INTERNAL CLOCK ERROR	The device internal clock is not working	Contact HP Support.
alternates with	correctly. Printing can continue, but you are
	prompted to set the date and time each time
To continue press	you turn the device on.
13.00.02 JAM IN TRAY 1	Paper is fed from tray 2 to the device by the	1.	Verify that the type and quality of the
	tray 2 pick-up roller. When energized,		media that you are using meet
	solenoid SL2 releases a clutch, and then the		HP specifications. (See Media
	pick-up roller rotates to pick up the paper and		specifications on page 13.)
	advance it into the paper path.	2.	Verify that the media is loaded correctly
			and that the guides are not too tight or
			too loose against the stack of media.
		3.	Verify that the tray 2 pickup roller and
			separation pad are installed correctly.
		4.	Verify that solenoid SL2 is being
			energized. If you cannot hear it during a
			print job, remove tray 2, override the
			paper presence sensor flag, start a print
			job, and then see if the pick-up roller is
			rotating.
		5.	Verify that solenoid SL2 is firmly seated
			in connector J504 on the ECU.
13.01.00 JAM IN TRAY 1	The paper did not reach the top of page	1.	Verify that the type and quality of the
alternates with	sensor within the specified period of time. The		media that you are using meet
	tray 1 feed roller moves paper into the paper		HP specifications. (See Media
Clear jam then press	path. When solenoid SL1 is energized, a		specifications on page 13.)
	clutch mechanism allows the paper stack in	2.	Verify that the media is loaded correctly
	tray 1 to lift, and then allows the feed roller to
	rotate one time to move the paper into the		and that the guides are not too tight or
	paper path.		too loose against the stack of media.
		3.	Verify that the tray 1 pickup roller and
			separation pad are installed correctly.

132 Chapter 6 Troubleshooting ENWW